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Business Profile

New Car Dealers

Steele Hyundai
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought car from steel hyundai last Friday took to garage to day .notice while putting air tires 3tires the same one odd went to garage asap hopingthey would replace not even the one tire ,real good customer-support for a 65 old or anyone first time bought from steel would help at all they it was certified 28800.00 more.real slap in the face.would replace the tire.

    Business Response

    Date: 17/07/2024

    On July 12th, the customer ****** ****** purchased a pre-owned
    2021 Elantra from our dealership. The car was sold with a new MVI (motor vehicle inspection)

    Yesterday, ****** visited the dealership, requesting that one of
    the tires be changed because the car had three tires of one model and one
    different tire.

    While there is no obligation to replace the tire as they meet
    DMV-NS (Motor vehicle Inspection Standards) as well as our used vehicle inspection requirements.

    Our used vehicle sales manager ******** ***** is going to exchange this tire with another one.

    This decision was made to keep the customer satisfied and maintain our brand’s exceptional reputation (as a leader in used vehicle sales).

    The replacement tire will be available in approximately five days (the customer has been contacted about the decision).

    ******** will contact ****** to arrange the exchange at no additional cost when the tire arrives.

     

    Customer Answer

    Date: 17/07/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21993384, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:30/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2016 Hyundai Sonata. This car was purchased new in 2017 and currently has 105,000kms on it.

    I reported the issue to Steele Hyundai, Gander Hyundai, Hyundai Canada in 2021. At that time my car had 78000kms on it. The paint on my car is peeling off. I am including pictures of it. There is no rust, it is just peeling off! When I drive my car, even more paint comes off. I contacted Hyundai Canada to see if there is something they could do, and they said no and my warranty has expired. I contacted Steele Hyundai and they said the same thing, I messaged them on their Facebook page and called them and I was ignored. When I visited the dealership, the manager took a look at it and said "sometimes paint peels on cars". They did nothing.

    I also sent Hyundai Canada pictures and a video. I also posted to their Facebook page. I have been fighting this, posting on Facebook, contacting dealerships since 2021. Here is my case number for Hyundai Customer Relations: Hyundai Canada Customer Relations Case#: ********

    All I want is my car repainted at no cost to me.

    Business Response

    Date: 30/01/2024

    The customers paint problem is not covered under the Hyundai warranty 

    Our dealership (Steele Hyundai Halifax) - which is a franchise of Hyundai Canada has clearly communicated this message.

    it Appear that this was also clearly communicated by Hyundai and by perhaps even another Hyundai dealership.

    it Appears unfair to lodge a complaint against a dealership or a corporation because something that is not under warranty is not covered.

    Mike 

     

    Customer Answer

    Date: 31/01/2024

     I am rejecting this response because: this is a known issue with Hyundai and its paint. It is not normal wear and tear that caused this issue. To state “it is unfair for a dealership…” it is UNFAIR that many consumers like me have to drive around with cars looking like this. We lose trade value and you would think Hyundai would do the right thing. When I visited your dealership in 2021 I was told by the manager “sometimes paint peels on cars”  you would think you would want to stand behind the product t you sell and do the right thing. Outside of warranty or not, paint should not do this. Your response is not an acceptable response.  



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