Complaints

This profile includes complaints for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PartSelect.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PartSelect.com

  415 Willow Street Truro, NS B2N 6T2

  
• 

  PartSelect.com

  3781 Newburg Rd. Louisville, KY 40218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near August, 2023, I completed a purchase from PartSelect for a ********** Valve Solenoid Kit 120V Jlt at the cost of $34.66. The company had committed to delivering this specific item as confirmed by my order number ******40. Upon receipt, I discovered that I was sent an incorrect item: S*******1, 54mm Two Cup - Dual Wall Filter, which is not what I had purchased or have any use for. I attempted to resolve this issue directly with PartSelect by sending two emails on 9/9/2023 and recently 2/6/2024 and have yet to receive any form of acknowledgment or response. This lack of communication and the error in fulfilling the order to my detriment has led me to seek assistance from the BBB. I am requesting help to either receive the correct item I originally ordered or to obtain a full refund for the mishandled transaction. There was no advertising issue involved; the problem lies solely in the incorrect fulfillment of my order and the subsequent non-response from the company. I've attached a PDF showing the packaging they sent me which is labeled with the product I wanted but its contents show the discrepancy.

  

  Business Response

  Date: 13/02/2024

  We are sorry to hear you were shipped the incorrect item.  You will see a refund back on your paypal account in the amount of $49.68. You can discard the item you have received.

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two orders 23180765 and 23204338 that both arrived damaged and unusable. I requested to return them and get a refund, but those orders have be in "Pending" for over two weeks for the original order. They are not responding to my email or answering their customer service.

  

  Business Response

  Date: 13/02/2024

  We are sorry to hear the items arrived damaged.  We show you have provided the information for the refund process on your orders.  The claim has been submitted with the warehouse and the process takes 3-5 business days for the refund to be issued. We do show the warehouse is issuing the refunds on your orders today.  If you can please hold on to the damage items for 30 days and if the warehouse would like the items back they will email you prepaid return labels. 

  Customer Answer

  Date: 15/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21269674, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday 2/5/24 I ordered striker and latch for my dishwasher from them. Their web says same day shipping. At 5 PM they were not shipped and I decided to cancel them and buy a dishwasher because I had company coming and needed a working dishwasher. I cancelled the items that day and have a screenshot showing that they were cancelled. The next morning I received email that they were shipped. That was too late I already had a new dishwasher. They have never replied to my request to refund my money.

  

  Business Response

  Date: 13/02/2024

  The item shipped due too when the cancellation was requested, the items was already in the shipping process.  We will email you prepaid return labels to return the order and you will see a refund back on your credit card in 3-5 business days. 

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kickplate on 11-21-23 for $237.76 and my card was charged. Said it would be delivered in 10 business days. I have been trying for months via email and telephone to find out where this part is. I did go on line and found out for myself that it was back ordered but they give no anticipated delivery date. There customer service email address has never once answered my requests on an update and you call their customer service number and it just says that there is no available agent to talk to. There is absolutely no way to get a hold of a live person. This is very poor customer service and very unprofessional. I did give them some time to answer me and did tell them that I would have to file a complaint through the BBB as it seems to be the only way the customers are getting answers from them on other complaints. Just want the part and I want to know when its coming. If its not ever coming I want a credit for obvious reasons. I am so disappointed in them.

  

  Business Response

  Date: 08/02/2024

  We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item ordered is on factory backorder with the manufacturer.. Currently the items have not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 3-7 business days. An automated email will be sent to you to advise of this shipment.

  

  Business Response

  Date: 13/02/2024

  We are in contact with the manufacturers with updated information.  With this item they do not have in stock and are waiting from there suppliers.  We have cancelled your order and you will see a refund back on your credit card in 2-3 business days.

  Customer Answer

  Date: 13/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21261449, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently bought oven glass and it was received scratched. I would like to return it for a replacement. I have E-mailed 5 times to no response. Acct#19**** Invoice# 1-2****0-0124 Order#1-8***8 Part# MFG PART# ************* GLASS , OVEN DOOR , INNER REFERENCE # ******** Please tell me how to proceed *** ******* University of **********, *****  Department of *** *** *** ******** Safety Coordinator Printmaking **** ********** ******** *** ******* ****** **********

  

  Business Response

  Date: 08/02/2024

  We are sorry to hear the item arrived damage. We need some more information in order to set up the correct return and refund. We have emailed you directly for this information. 

  Customer Answer

  Date: 13/02/2024

   I am rejecting this response because:
  
  I have not received confirmation of my refund yet.  Although I did get a response e-mail, I haven't got any updates so I feel this issue is not resolved.  I gave them the photos they requested and information they requested.  

  I sent a request e-mail to the company to send me confirmation of the refund.  They did not respond.  I don't understand how it takes so long to see the pictures of the scratched glass I received and refund me.

   

   

  

  Business Response

  Date: 14/02/2024

  Thank you for the photos. However the warehouse is still requesting the model number and serial number of the unit to complete the correct refund and return.  In the meantime, we have issued the refund and will show back on your credit card in 2-3 business days. 

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts, and they sent the wrong ones. They have not answered any emails. I also tried their "Return an Item" on the website, and have heard nothing. I have tried many times to call and talk to them but they will not even answer the phone. Order number 23043468

  

  Business Response

  Date: 08/02/2024

  We are very sorry to hear your part is incorrect. We can understand the frustrations of returning parts, but we’re here to help you. We are missing some information and will need the following to complete your claim: - Model Number found on your appliance- Serial Number found on your appliance - Part number found on part- Part number (not on the invoice paper, but on the manufacturer's packaging of the part received) If you would like to do so, please call us toll free. If you have any questions or concerns, please don't hesitate to contact us back. Thank you,Customer Service1-888-895-1535www.PartSelect.comDaily 7am-12am EST 

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a door closer for my ********* refrigerator on 10/25/23 for the amount of $60.79 including shipping. The part has not been removed from the bag and never installed. I no longer have the order confirmation email with the order number so I can't process order online. I have sent emails and tried to call with no response. I simply want to return the item under the one year money back return policy.

  

  Business Response

  Date: 08/02/2024

  We are sorry for the delay in responding. We have set up a return for your order. You will receive an email with all the  return details. Please check your spam or junk folders if you have those setup.  Once when we have the item back a refund for your order will be issued back on your credit card within 7-10 business days in the amount of $60.79.

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21252550, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:31/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part for a GE refridgerator on January 13th 2024 and the part we received is not the correct part. Part Select claims they have a 365 day return policy. I have been trying to contact them since I received the part on 1/17/2024. Their “Customer Service” does not reply to emails and when you call them a recorded message comes up stating “Due to the volume of calls received no agents are available”. This has been the case for weeks! I want to return this part and receive a refund. Due to Partselect’s delay I acquired the needed part from another vendor. The Partselect.com order number is *********

  

  Business Response

  Date: 06/02/2024

  We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We show the return information was email on 01/18/24 and our warehouse has issued the refund for the return item 02/06/24 which can take 2-3 business days to show on your paypal account.. The refund was done in two transactions one for the item itself in the amount of $143.56 and one for the shipping in the amount of $9.25 for total refund of $152.81.

• Initial Complaint

  Date:24/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a stainless steel bottom freezer drawer front to replace the one which was damaged when my new ** Cafe refrigerator was delivered. When it didn't arrive after several months I called and the Parts Select rep. said my original order didn't get submitted so he created a new order. I was charged for and received TWO freezer drawer fronts and NO seal. The second drawer front is still new in the box-completely useless to me. I'd like a shipping code to send this back at no cost to me, a full refund and a new freezer door SEAL. I've called countless times only to receive the same 'no one available' messages and they won't answer my emails.

  

  Business Response

  Date: 29/01/2024

  We are sorry for any issues this may of caused. We only find the one order under the name and email address on this order.  The order we have was 03/27/23 and the item was on factory back order with the manufacture and shipped on 07/10/23 with fed ex tracking number 640539883653 and delivered on 07/14/23.  Was the second char** under a different name or company ?The item ordered does not come with the door seal. A new order would need to be placed. The FREEZER DRAWER GASKET is part number PS12749328 in stock $42.69.

• Initial Complaint

  Date:23/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non delivery and no response to multiple requests. Order date was 01/01/24.

  

  Business Response

  Date: 29/01/2024

  We are sorry for any issues this may of caused. The items you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the items went to a temporary backorder status. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have shipped with fed ex tracking number ************ *n 01/24/24 and is due for delivery 01/29/24. We have issued a refund on your shipping for the inconvenience. You will see back on your paypal account in 2-3 business days in the amount of $9.90.