Complaints

This profile includes complaints for PartSelect.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PartSelect.com

  415 Willow Street Truro, NS B2N 6T2

  
• 

  PartSelect.com

  3781 Newburg Rd. Louisville, KY 40218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for a ** microwave oven Thermostat fuse which was sent and received. I specifically called the company PartSelect.com to ensure I would receive the correct part. I received the wrong part - it does not fit my ** microwave. I took a picture of the part I received and the old part for comparison and emailed the customer service department three times. I have not received any correspondence, email, telephone call from the company, customer service department. The order email shows only that I should email the customer service department to return the wrong part. I also called the customer service department and there was no answer. The part cost $16.97 tax of $1.02 and shipping was $11.45 for a total char** of $29.44. I seek refund of the $29.44.

  

  Business Response

  Date: 06/09/2023

  We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! You can discard the item you have received. You will see a full refund for your order in the amount of $29.44 back on your credit card in 2-3 business days. 

• Initial Complaint

  Date:21/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a humidity controled crisper drawer for my whirlpool refrigerator. I received the product but it didn't fit right so i sent them an email and they responded with an email stating how to start my return. I sent all information they needed. But still after i sent several emails to get it returned and to exchange for the right one i have heard nothing. Ordered on August 12th 2023, cost was about $71.00 minus $11.45 for shipping. Now I just want a refund.

  

  Business Response

  Date: 22/08/2023

  We are sorry for any issues this may of caused. We show an email was sent on 08/18/23 with the return details to *********************. We have resent the return email and also sent the email too **********************. Please check any spam or junk folders if you have those set up. Once when you return please let us know and we would be more then happy to issue a refund for the order. 

  Customer Answer

  Date: 23/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20502016, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:15/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2023, I purchased 3 items from parts select. One part, a freezer gasket was delivered defectively. It is deformed and therefore leaks air when installed. I contacted PartsSelect several times. First they said I would receive a refund and a return shipping label the next day. That did not happen. Then they said i would hear back in 2-3 days as to whether they wanted me to return the item at all at which time I’d get a refund processed. That did not happen. Then I was told that I needed to send a picture, which I did. I then received an email stating that the warehouse needs up to 90 days to evaluate. Cost is $89.76 plus tax.

  

  Business Response

  Date: 17/08/2023

  We are sorry for any issues this may of caused. The warehouse asks to hold on to the item for 90 days and if they would like the item back they email prepaid return labels.  This will not effect the refund process. You will see a refund for the defective item with in 3-5 business days.

• Initial Complaint

  Date:25/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part on 7/13/23- order 22604058. The order arrived damaged and I reached out through their website to initiate a return- I provided pictures and an explanation. After no response on returning the item, I tried to call numerous times and only get a recording that they have no customer service reps and to use the website. I sent another email with no response. At this time I am going to initiate a credit card dispute.

  

  Business Response

  Date: 31/07/2023

  We are sorry to hear the item arrived damage. In order to set up the correct return and refund. We need some more information. If you can please reply with the model number and  serial number of the unit the item was for. Once when we have this information you will see a refund back on your credit card for the order and we would ask you to please hold on to the damage item for 30 days and if our warehouse would like the item back they will email prepaid return labels. Please reply. 

• Initial Complaint

  Date:14/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a part for my washing machine. Received part. Installed it then 2 days later I changed my Mind and bought a new washer. Took the part out. Still working and intact so sent it back to company in original packaging. Paid 22$ at the post office out of my pocket. And now they refused my return. So im out the original amount or the part plus tax plus shipping and shipping to return the item. So about 110$ down the drain. They probably will resell the part that i return and they refused to refund me since its working and intact.

  

  Business Response

  Date: 17/07/2023

   We are sorry for any issues this may of caused. If  a part is returned and was installed due too the item is no longer wanted and the warehouse will not issue a refund for the item.  As a one time refund we can issue the cost of the item in the amount of $67.49.  You will see back on your credit card in 2-3 business days. 

• Initial Complaint

  Date:27/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # 22489012 Total Cost: $71.39. Order has been repeatedly delayed and appears to have been lost in shipping. ***** Tracking ID: 399236413354 Online order confirmation uploaded. I've tried to contact PartSelect.com customer service via e-mail and phone multiple times with no response. I would like to request a refund. Thanks for any assistance you can provide. - ***

  

  Business Response

  Date: 28/06/2023

  We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible!  We have set up a lost in shipping on your order and you will see a refund for $71.39 back on your credit card in 2-3 business days. 

  Customer Answer

  Date: 28/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20245720, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:19/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an inner glass for my oven door, providing the model number, serial number, & item number. I received the glass, but there was NO packing slip included. When I took the door apart, I discovered they had sent the wrong part! I couldn't get the company to contact me for several days. They finally sent me a return slip after providing the same info several times! I had to pay over $22 to return it!!! IT WAS NOT MY FAULT THAT THEY DIDN'T SEND THE CORRECT PART! They are not a reputable company. I wish I had read the BBB reviews before ordering from them.

  

  Business Response

  Date: 20/06/2023

  We are sorry for the misunderstanding. We have set up a refund for the return shipping in the amount of $22.00. In order to refund the return shipping we will need your card information. We have sent you an email. The amount of the order will go back to your paypal account in the amount of $117.43. 

• Initial Complaint

  Date:19/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date ordered: June 4, 2023 Order Number: 22484210 Description: PS16743373 Drain Pump Access Door Dark Slate Amount Paid: $17.13 plus $9.25 for shipping - total $26.28 The email response from PartSelect in response to the order does not include any tracking information. It tells the customer to either email them at or call then at 888-895-1535. I emailed them four times and called them several times. They do not respond to any emails and they have a recording that says they are too busy to answer phone calls and to leave a message - but they never call back. I have not received anything related to my order. I have left voicemails and sent emails to cancel my order and refund my $26.38 - but get zero response. I believe this "company" is a ****.

  

  Business Response

  Date: 04/07/2023

  We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We do show your order has been cancelled on 06/20/23 and refunded in the amount of $26.38.

  Customer Answer

  Date: 06/07/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20205823, and find that this resolution is satisfactory to me. I did receive my refund as stated.

• Initial Complaint

  Date:13/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 6 from Partselect. It was a tub seal for a washing machine. The package was delivered in what appears to be a factory sealed Whirlpool bag, but is is not a tub seal, it is a plastic zip tie. My main complaint is none of the phone numbers they list (including the parent company in Canada) function, which makes it impossible to rectify this situation. The part ordered was $29.97 plus $9 shipping.

  

  Business Response

  Date: 14/06/2023

  We are sorry for any issues this may of caused. You will see a refund for your order back on your credit card in the amount of $42.13 in 2-3 business days. Please hold on to the incorrect item for 30 days and if the warehouse would like the item back they will email you prepaid return labels.

  Customer Answer

  Date: 14/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20181384, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:28/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Purchase date 4/6/23 Order Information Order Number: 22292326 Subtotal: $81.83 Shipping Cost: $11.45 Tax: $7.46 Order Total: $100.74 Items Ordered Item Availability Shipping Method Unit Price Quantity Extended Price PS3487933 Meat Pan - Clear InStock Standard $81.83 1 $81.83 The pan was broken due to poor packaging. I sent all of the pertinent information along with pictures of the poor packaging and broken pan. They will not answer my emails as to refund status and no one answers he telephone. I have attached photo of the poor packaging and broken pan. This is a lot of money for broken plastic and poor service. Please help! Thank you

  

  Business Response

  Date: 01/05/2023

  We are sorry for any issues this may of caused. Thank you for the pictures of the item.  Please hold on to the damage item for 30 days and if the warehouse wants the item back we will email you prepaid return labels. You will see a refund back on your paypal account in 2-3 business days in the amount of $100.74.

  Customer Answer

  Date: 01/05/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19995347, and find that this resolution is satisfactory to me.