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Business Profile

Auto Manufacturers

Volkswagen Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    VIN #: *****************

    On August 25th, I towed my 2018 Golf Sportwagen to the VW dealership in ******* due to the engine and EPC light being on. On August 28th, the dealership returned to me stating that the turbocharger had seized and my car was over warranty by 8,000km. I was quoted $5,000 (tax included) to fix this part.
    I contacted VW Canada on the same day ** ** ***** **** ***** *** **** ** ***** **** ***** ********* **** **** **** ***** *** ********* ******** *** ****** *****. They stated that they would send over information to be reviewed if they would be providing any help with the cost of repair. I was given a case number ********* On September 14, VW contacted me to send over oil change documentation, which I promptly replied to with all the information I had and received an email on September 16 confirming they had received all the documents. That was the last time I received an update on the process. I have attempted to call VW Canada multiple times to get an update with no luck. They informed me that they had requested documents from the dealership on September 21st, and the dealership sent the documents twice. On October 5th, they mentioned the documents had been forwarded to the team for further review. To this day, my car has been sitting idle at the dealership lot for 49 days, collecting further damage from not being driven and while I attempt to get any information from VW Canada on the status of my review, they provide me with the answer that they need 72h to review the process, it has been 7 weeks of waiting without any updated from them. I can't even get a loaner car from the dealership due to the shortage and I haven't had a car for this whole period, ******* ** *** ******** ** ****** *** ******* *** *************** ****** ** ****** ****** ****** *** ****** ******** ** ******* ****** **** ***** ********

  • Initial Complaint

    Date:07/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    VIN# Number *****************

    The 2013 Volkswagen Jetta Hybrid is practically new, driven only short distance around the city. **** ** ** ******** the transmission indicator came on. I took it to ******* VW dealer because I bought it from them. The car was serviced regularly by a licensed mechanic *** * ******* ** ** **** * ***** ********** **** ** *******  * *** ********** **** the people at the dealership **** ** ** *** *** ***** ** *** **** **** *** immediately proceeded to try and sell us a *** *** because the transmission change on my Jetta will cost over $10,000. That was said without anyone looking at the car. Judging only by the symbol that appeared on the dashboard. I went to *** ****** VW dealer for a second opinion where they did a diagnostic test and confirmed it is transmission that is failing and gave us another quote of $10,000 and more. * *** ** ***** ***** ******* * ** ******* *** ** *** **** **** ** ****** ** *** * *** *** ** **** *** ************ ** ** ***** ******** **** * *** ****  I took the car to *** ************ and they quoted $7,000 plus tax (paid total $8,610). * *** ** ****** *** ** ** **** **** ******* **** *** *** **** * ***** *******  **** ** **** **** THE CAR HAS ONLY $42,300 ORIGINAL MILES. * **** ******* **** ** **** ** ****** *** ** ****** *** **** ****** ***** ******* ** ******** **** *** ************ ********* ***** ****** *** ************ ******* ********* * *** ***** ******** ** **** ** *** ** *******  I contacted VW Canada on October 3, 2022 via email. So far nobody has contacted me. I called them today and they claim they did receive nothing. I re-sent photos of the original email to them today again.

Volkswagen Canada is NOT a BBB Accredited Business.

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