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Auto Manufacturers

Volkswagen Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Reviews

Customer Review Ratings

1.5

Average of 26 Customer Reviews

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Review Details

  • Aruna S

    Date: 05/05/2025

    *** ********** ****** ** ********** charged $168.00 just to diagnose a Bluetooth issue. The car’s display showed “Telephone starting,” and the Bluetooth connection wasn’t working.
    I attempted to resolve the problem myself using information from a ****** search, which led to a message on the display saying that a code was required from the dealer. Despite this being a built-in system issue, *** ****** charged the diagnostic fee without even confirming if the problem stemmed from a manufacturing fault.
    It’s disappointing that Volkswagen doesn’t take responsibility for such problems and instead passes the burden onto the customer. ******* **** ********** *** **** **********

  • Christoph R

    Date: 30/10/2024

    I brought a new 2024 ID.4 earlier this year after waiting for the car for two years. The car has clear deficiencies with regards to it's navigation module, driver's side window opener, and many more software related glitches. Working with the Dealership as well as Volkswagen Canada has been a pain as both become unresponsive and blame each other.
    It takes Volkswagen Canada two months to respond to an email and they will not follow up on clear action items outlined in a phone call (since they will not provide any updates in writing to protect themselves). **** - never again.

  • Altug I

    Date: 24/09/2024

    Leased a 2024 Jetta GLI a few weeks ago. The VW Car Net Services that came with it was not working; no connection, no synching. Called their number. It has been 13 days. They still cannot solve the problem. **** **** ** ******* **** ********* ** **** *** **** ** *** **** *** ********** ** *********** ** ***** **** * ******** ** ** *****

  • Marko M

    Date: 21/09/2024

    ***** ********** ** *** *********
    I call VW Canada, ** ******, and 2 dealerships. I still have issue after issue with my vehicle. The issues range from remote start not working, keyfob failing, all driver assist features beep constantly while driving the car saying everything is unavailable, the console is black so no heat/cool/radio/etc function, steering wheel heater gets stuck on, and car fuel injection continuously misfires. Everyone at VW tells me this is how the vehicle is supposed to operate. There is no recourse for me to do anything. VW Canada told me I can just keep requesting a diagnostic so they can be sent the files to review the issues, but it is at my cost.

  • Jessica D

    Date: 10/08/2024

    I have a VW Tiguan still covered under Powertrain Warranty. All of a sudden my fuel injector stopped working and it is not drivable. ** *** * ****** *** ****** ** ***** *** *** *** I was concerned because VW does not offer loaner vehicles and therefor they left me stranded. Then I was told by one dealership that the repairs would be covered and told by another dealership that the repairs would not be covered. So I decided to call VW Canada to get clarification. I had to call everyday for a week as they would say they would call me back and never did. Finally they told me they would not cover it and warranty would not be honoured. I asked to speak to a supervisor and four days later I’m still waiting. The customer relations agent I spoke to last told me point blank that the supervisors are always busy and that he wouldn’t change the decision made anyways. What kind of customer service is this? For such a large company I’m in shock in the level of ********** service I have been provided. The issue with my vehicle is a service problem and I deserve to have my issue rectified under Power train warranty as stated in the agreement. These customer service agents want to be treated with respect, well I too deserve to be treated with respect and fairness.

  • Rebecca B

    Date: 01/08/2024

    I own a vw atlas bought new. Financed with VW. Just this week I found my under laying interior soaked when I removed my rubber mats to clean them. I left the mats out holing whatever was happening would dry up. It did not. I took my suv into simcoe vw and while doing oil they found that my av was draining into my suv and now it's full of mold! They told me I would be at fault it's not a defect. I called vw canada and got no where with them. One of the agent lied to me saying simcoe in good faith actually went ahead and put new carpet in and I would just owe 255. I thought that was odd called simcoe and they said they haven't heard from vw canada n they put My suv back together with old carpet cuz na from vw canada! Needless to say I now have to drive around with mold or pay close to a grand for something that I didn't cause. ** ****** *** *** ********* And I'll never buy another vw again.

  • Jance M

    Date: 16/07/2024

    * **** **** ** ***** **** ******* ***** **** ***** * ***** ** * ****** ***** ****** ** **** *** i purchased a 2018 tiguan in 2020 (used with 65k), pick up was the day before lock down. fast forward 2 weeks; we hit our first issue, ***** ** * ***** *** ****** ******* ** ** **** *** ***** **** *****. tried to call dealership, no answer, tried to contact vw canada, no answer.
    toughed out the problems for approximately 4 months before i was finally able to get in contact with the dealership. (now after the no obligation return window/ 3 months). booked an appointment, billed for more than $500 for a diagnosis, multi point inspection.. **** **** ******, mechanics said nothing wrong with vehicle, cant replicate codes or problems.
    it has been returned to dealership 8 times now with the same resolve, nothing fixed for the money spent..
    today vw canada customer support hung up on me TWICE, and finally one representative gave me the run around wasting my time for 20 minutes finally saying it is now out of warranty, it is my responsibility, and ******** hung up.
    ** **** *** i have dropped more than 15,000 in parts and my time in repairs on this vehicle with 20k owing still. vw canada WILL NOT EVEN TRY to make anything right. with me simply requesting that they pay for a ECU and PCM re-program. this vehicle is no longer safe for highway driving as it stalls randomly even doing 100km/h on 400 series highway. throttle lag etc.
    I am done with vw and do not recommend their product to anyone.. *** ******* **** ****** mechanics only go off of what a computer tells them, and customer service is some of the worst ive ever experienced.

  • Emily C

    Date: 05/04/2024

    I am so appreciated the advertisement . It brings the old women to have good memory about she was young to drive her car and what technique and fast she drove. The advertisement is so creative and good idea. the writer wrote the good story.The old lady and actor present very energetic and full of confidence.

  • Christian D

    Date: 09/02/2024

    They (VW) pushed out their North American made ID 4 too quickly. My doors unlock on their own, my windows go down on their own (when I'm sleeping), the information system crashes, the door locks have always been a problem. There has been a recall on the locks already, another on the sunroof. This really is a terrible car and my biggest car buying mistake ever. I am unloading it after 12 months and am really upset at how much money I will lose. Life is too short to sit in a terrible, frustrating car. Do better VW!

  • Stephanie H

    Date: 28/12/2023

    The best choice!!We are so happy with Volkswagen Atlas 2024!!
    ********** ****** ******* **** **** **********We highly recommended!!

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