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Business Profile

Laser Cosmetic Services

Skin Vitality Medical Clinic

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

This profile includes complaints for Skin Vitality Medical Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skin Vitality Medical Clinic has 10 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 2025 paid $508 for lip filler at skin vitality. The job was done ******** and it had to be dissolved for which I had to pay 112$ again. Now the clinic wants me to pay again 450$ to have it redone. I just want 508+112$ refunded to me *** * ** ***** ** ** ********* 

      Business Response

      Date: 25/04/2025

      The customer has failed to note that we already re-injected her lips free of a charge (a full syringe of filler). We have now offered her a discount on a second syringe (50% off). Happy to provide documentation, email correspondance and photos if required. thank you 

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this clinic for lip filler and online as well as in the clinic was very clear on what I wanted.  I wanted someone expert *** *** ****** as injector
      And wanted natural looking lips
      The price quoted online was different then at the clinic as the injector mentioned the one they will inject to me is more expensive as lasts longer and is more natural looking
      *** *** ******** *** *** lots of bumps and bruises and swelling in the lips which she claimed will go down
      My lips felt worse I tried calling the clinic they said the clinic was closed but someone will call me
      No one called until the next day I called back
      They asked me to come in office at 5:30 amd no support for immediate help
      In the clinic they made me wait until 7:30 them the nurse tried dissolving my fillers but was hard with the swelling so dissolved some and asked me to come in 2 weeks to see if need more
      Meanwhile I reported the issue to patient care
      They simply ignored the first email then I followed up on second one and told c me what was done ( which I already knew)
      They asked to give credit towards new fillers which after the service I don’t want or any other service which is also what I don’t want after the care I received
      I wrote that back to them and since then been on ignore with no acknowledgment or response
      * *** ****** ****** *** ***** ********* ** **** *** **** **** ** **** **** * *** ************ ** ***** ******** 
      I still have bumps and numbness *** ******** ****** ****** ***** **** ** ****
      They ****** ** **** *** fail to take accountability
      The ***** ******** ******* *** ******** *** *** clinic refuses to accept the responsibility

      Business Response

      Date: 08/11/2024

      We have connected with the patient to resolve her concern.

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a cool sculpting appointment for June 3rd at 9:00 at 101-1614 Dundas St E Whitby. I was able to cancel my appointment but the company is refusing my refund. They are not providing me with a refund even though it is 48 hrs prior to the appointment. I paid for the procedure ahead of the appointment on May 23rd because the technician said I had to pay in advance. They say there is a signed copy of a no refund but my copy was not signed *** * **** ********. Is there no laws protecting the customers of being given a grace period to change their minds and have a refund. I need my refund for a procedure I know longer can do. ******** ** ** ******** ****. I’m am not interested in any other procedures or rescheduling at this time. I’m asking for my refund of $1271.25.

      Business Response

      Date: 13/06/2023

      The patient did in fact sign a contract (********). Refund policy provided on page one and verbally at time of purchase/signing.

      Patient has since provided a doctors note/medical documentation indicating they cannot proceed with treatment, therefore, a refund will be processed. 

      Customer Answer

      Date: 15/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ******

    • Initial Complaint

      Date:27/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello there,
      It was a second time I visited your clinic at Richmond Hill Ontario, it looks like representing, serious clinic.
      And second time I disappointed.
      - waiting time 30min-1 hour before consultation and ***** treatment
      - no result from ***** treatment maybe
      10% of my expectations
      - on "TouchUp", after 2 weeks and 65 units, they asked for more money
      I have experience with ***** more than 20 years and never happened something like that.
      Very disappointed!

      Business Response

      Date: 27/04/2023

      The patient did not complete the Nurses recommended dosing as she was on a budget constraint. Patient attended clinic yesterday (april 26th) and was provided with a touch up FREE of charge. If patient still has concerns post touch up, she can contact ******@************.ca who will ensure she is taken care of. Please note, it will take 2 weeks to evaluate the effectiveness of the ***** touch up. Thank you

    Skin Vitality Medical Clinic is NOT a BBB Accredited Business.

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