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Business Profile

Computer Parts

Laptop Parts Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for Laptop Parts Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laptop Parts Canada has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on the official ******* website. Ordered a laptop battery, I was instructed to buy thr laptop battery from bestbuy and bring it in to see if it will fix my laptop I went to bestbuy and they said unfortunately after running tests it's the motherboard When I started a return, the seller messaged me saying I have to pay for the return... when on the website I ordered from (BESTBUY) directly under this product description it clearly says HASSLE FREE RETURNS. In addition to that the seller responses were very snarky. Their policy is very deceptive and FALSE ADVERTISEMENT. There is NOWHERE that it says returns are to be paid for by the customer.

      Business Response

      Date: 13/12/2024

      Hello BBB,

      I have attached some photos showing the conversation that we had with this customer.

      This customer had purchased a battery from us via Best Buy, and we are a seller through this marketplace. The customer successfully received the battery, and reached out to us because they no longer needed it. As you can see in our interactions above, the customer informed us that they had brought their laptop to a Best Buy and they confirmed that there are no issues with the battery that we have supplied. The issue was actually with the customer's motherboard. We had provided them with our return policy, which looks like this:

      2 options to return
      Either you can pay the shipping to send it back or we can email you a Canada Post return label($19.99 deducted from your refund).
      If you are returning at your own expense please include a note with your order # *********-A
      The part must be in new condition. Please make sure to package the part well.

      *************************
      ******************
      Box 941
      **************************************
      K0C 1A0

      Let me know if you will need the return label. Please note that if you require the return label from us, it will take much longer than usual for the return to be processed. We only use Canada Post for our return labels. It may take weeks for us to receive this back and to process the return and issue a refund if you choose the label from us.

      This shows that the customer would be responsible for the return of the battery as it was no longer needed. Or, if they required the return label from us we could provide it, however we would need to deduct $19.99+ tax from the refund.

      We had initially shipped to them, and have consumed the loss for this.

      Please note that we are actually more lenient with the Best Buy customers. With our direct store customers, we apply a return policy which results in a deduction of a restocking fee and they are to be responsible for the return of the part. Our customers always understand the return policy, and have no issues with this. This return policy has been in place for many years.

      Unfortunately we had a very difficult time with this customer. We had escalated this to the Best Buy team and they had also informed our customer that our return policy must be applied. 

      We really wanted to have this resolved, so we are now taking the loss of the initial shipping as well as the return label provided to the customer. Once received back, we will make an exception this time and issue a full refund.If you require a copy of this, please let us know.

       

      Thank you!

    • Initial Complaint

      Date:30/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a lap top screen. When I received it I realized it was the wrong size. I reached out to the company to set up an exchange, was given the option to send it back and pay for shipping myself or have them send me a shipping label for $20 which would be taken off the amount I had originally paid and then exchange for the correct screen. I sent the item back using the same bag and cardboard the item came in. When I didn't receive the credit for weeks I reached out and was told I could not receive a credit as the item was smashed. I requested to speak with a supervisor and denied. Then I offered to have 50% of the amount credited back. They denied. The customer service was horrible and there was no fair resolution but I lose $125 and they gain all profit.

    • Initial Complaint

      Date:07/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to return a keyboard before the 14 day cut-off after I receive the piece. The keyboard is incompatible with my laptop. I was told by ****** that, unlike they usually do, they'll give me a full refund if the keyboard doesn't work with my laptop. I need laptop parts service to email me a return label and they haven't done so. I've emailed ******, I've emailed the service email, and I've texted them. I have had no response, after having such rapid responses from them while buying the keyboard replacement. I have been given complete silence now that I need to return it. I've also asked which address I return the keyboard to **** ** **** ** *** **** **** and have had no response. The keyboard now needs to be returned within 12 days and I'm running out of time. FURTHERMORE, I bought another keyboard from them that is even more expensive hoping it will be compatible. I've paid them for it, too. They gave me an email saying they'll send it once it's in-stock, so I know they are reading their emails. I want a return label, and I want the right address.

      Customer Answer

      Date: 18/01/2023


      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID 18702168, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** ********

    Laptop Parts Canada is NOT a BBB Accredited Business.

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