Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I paid this company money to finance for me. They short-changed me. They owed me for overtaxing me. They told me to send receipts to help the lender get the money to me. They failed to email me or return calls and kept saying they would escalate the money owed to me. Today, I finally got it, but then they closed my account and told me no more messages. I said I have power of attorney. If this fails to pay the tax on the motorcycle, then I will have to contact you because you charged me tax. You said Ontario requires you to charge me. So, that's fine, but the tax on $5,000 is $650. They charged me $800. I finally got the difference back. Meanwhile, they were quick to take three payments so far. The point is, when you owe them, it's a different story when they owe you.

  Business Response

  Date: 05/06/2025

  Thank you for your message and for sharing your concerns.

  We sincerely apologize for any frustration or inconvenience you’ve experienced. Please understand that, in accordance with our policy, all refunds are subject to internal investigation and formal approval to ensure accuracy and compliance with regulatory requirements. While this process may take some time, it is in place to protect all parties involved.

  We are glad to confirm that the refund related to the tax discrepancy has been issued and the matter has now been resolved. The difference in tax charged was based on the documentation we initially received; once your receipts were provided, we acted promptly to correct the overpayment. We appreciate your patience and understanding, and we remain committed to offering fair and transparent service to all our customers.

• Initial Complaint

  Date:30/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint - Finance That Application and Privacy Concerns
  
  I am writing to formally express my deep dissatisfaction and growing concerns regarding my application to Finance That, which was submitted on May 27, 2023. While I received conditional approval two days later, my experience since then has been nothing short of frustrating and concerning.
  
  To meet the conditions of approval, I promptly provided several pieces of identification, including my passport. Furthermore, I submitted comprehensive employment verification documentation, such as an employment letter, paystubs, and copies of my bank records. To ensure transparency, I even included my HR department in our correspondence. Despite these efforts, my application remains unresolved.
  
  My greatest worry pertains to the security of my personal information. Finance That possesses a wealth of sensitive data about me, and I require immediate reassurance that this information is handled with the utmost care and that any copies or records of it are deleted promptly.
  
  I have repeatedly attempted to contact *** *. from Finance That for clarification and resolution, but she stopped responding after a certain point. This lack of communication is not only unprofessional but has left me feeling vulnerable regarding the status of my application and the security of my personal data.
  
  On August 15, I made a final attempt to reach out to *** and Finance That, requesting a response to my concerns. As of today, August 30, I have not received any communication or reassurance, which further exacerbates my anxiety regarding this matter.
  
  I insist on prompt action to address my application status, resolve the outstanding issues, and, most importantly, confirm the complete deletion of my personal information from Finance That's records. Failure to address this matter promptly will leave me with no choice but to escalate my concerns to the appropriate regulatory authorities.

  Business Response

  Date: 05/06/2025

  Thank you for reaching out and expressing your concerns.

  First and foremost, we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to feel confident that your personal information is handled with care and that your application is managed transparently and professionally.

  Please note that our approval process requires us to follow strict internal policies and compliance procedures prior to any disbursement of funds. This includes the collection of documentation such as identification and income verification to ensure the accuracy and integrity of each file.

  That said, we want to assure you that we take the protection of your personal data extremely seriously. In accordance with our internal privacy policy, all documentation submitted is securely stored only during the active review process. If an application is declined or withdrawn, all personal documentation is permanently deleted from our database.

• Initial Complaint

  Date:03/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They texted me out of the blue about a final approval for a loan. I did not apply nor give this company any of my information and I did not authorize any credit checks. They are not professional and did not answer my text when I said I did not apply for anything and what's to know who they were...

  Business Response

  Date: 05/06/2025

  Thank you for bringing this to our attention, and we sincerely apologize for any confusion or inconvenience this may have caused.
  Please be assured that we do not reach out to potential customers unless an application is submitted through our platform. In this instance, it appears that someone may have entered your information without your knowledge or consent. We take these matters very seriously and are actively reviewing the details to ensure your information is not used further.

  Additionally, we want to clarify that we do not perform any credit checks without both verbal and written consent. If you did not provide authorization, no credit inquiry would have been conducted.
  We understand your concern and appreciate your patience while we investigate. If you have any additional questions please do not hesitate to contact us.