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Business Profile

Pool Contractors

Tropicana Pools & Spas Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the letter sent to Tropicana, with no response. Although ************* is a business, the pool was used for personal use originally. ******************************* <********************>Attachments Mon, 8 Jan, 13:00 (12 days ago)to tropicanapoolsarnprior, bcc: ****** Hi,I manage properties for *** and ***************************. One of those properties is ********************* at ************************************************************************** has passed me all the photos and emails he has had with your company. He has also tried to stop to discuss this multiple times to no avail. $7000 has been paid throughout this process. Work was completed late which affected our business directly, shortening the Campers swimming season. The liner was obviously incorrectly installed, torn, patched, pattern not matched to start with. A heated pool is one of the amenities our residents look forward to but with so many issues right through the 2022 season, we have had to top up the pool on an ongoing basis. This causes the pool to be cold, many residents were therefore unable to enjoy swimming. Since there was no action on your part, it was necessary to hire a new company to completely replace the liner. This time it cost us $14,000. I would expect a full refund of the original $7000. since the work was sub par to say the least. I would expect communication from you by the end of this week. If you would like to set up an appointment to meet, I am available any time. I would like to finally have this issue resolved and see your company do the right thing by your customer. I am attaching photos of the work provided by Tropicana. Thank you.******************************* Manager ********************* ******************************, ********** ******* ************

Tropicana Pools & Spas Inc is NOT a BBB Accredited Business.

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