Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:18/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been expecting an etransfer from.BNA that's from a ****** withdrawal and It hasnt shown up even though its been 48+ hours. I've also made multiple deposit requests from ***t and those haven't shown up either
Business Response
Date: 25/09/2023
This issue has been resolved by BNA and the customer was credited and given instruction on next steps.Initial Complaint
Date:21/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I am out 1000 due to missing payments. I received 2 emails requesting money from BNA. This was not done as an e-transfer but as money request so this should be easily traceable. both of these are still pending with my bank that I cannot cancel for over 24 hours and my bank says they cannot reverse. Bnas phone number rings through and says there is no one available to help you. The merchant website the payments were going to say they can't help me either. In total I sent 4 500 dollar payments and only 2 were received on the other end. This needs to be fixed immediately! * ******** *** *** ******* ******* ******* *** ***** *******Business Response
Date: 22/02/2023
We have been in contact with the customer and her complaint has been addressed and resolved on our end.
Thank you,
BNA Smart Payment Systems Ltd.
Initial Complaint
Date:14/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent an etransfer to ********* (*********@******.com) in the amount of $135.00 on 2/13 from ********* (**********@*****.com) but neglected to include the confirmation number in the message and now the transfer is lost. Hoping for a response in regards to tracing the transfer and having it deposited in the appropriate account.Business Response
Date: 15/02/2023
Prior to the complaint on BBB, we were in contact with this customer on Tuesday, February 14 at 8:33 PM. Our response to the customer was as follows...
"Hi ****!
Please be advised we have updated your $135.00 CAD transaction and you should see those funds reflected on the merchant website. If you do not, please reach out to the merchant as they will be able to update this for you.
Thank you for your patience, and our apologies for the delay."We followed up to make sure everything was settled and received no response.
Thank you,
BNA Smart Payment Systems Ltd.
Customer Answer
Date: 15/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: December 28 2022 Service: www.******.com purchased a package to get coins for a ******* via e-transfer. Transfer status shows as "sent" however I did not receive any service and coins. I called the billing department of ****** and they said the transfer shows on their system still as "pending" it has been over 24 hours. It was $145.59 Canadian. * **** ******** *** ***** ** ** ********. I would like this amount refunded.Business Response
Date: 31/01/2023
The client was contacted and the issue was resolved. Thank you.Initial Complaint
Date:07/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction to Betonline for $500 on November 5, 2022 made via Request For Money $500.00 CADFrom: BNA Smart Payment Systems Ltd. Reference #: Requester's email: *******@******.com Expires: November 6, 2022 Message: @417991 BNA Smart Payment Systems Ltd. did not transfer the transaction.Business Response
Date: 09/11/2022
After collecting the information and contacting our team, the issue has been resolved.
Thank you.
Customer Answer
Date: 09/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
John D.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.