Complaints

This profile includes complaints for Nutrafarms Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nutrafarms Inc has 2 locations, listed below.

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  Nutrafarms Inc

  261 King St Barrie, ON L4N 6B5

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  Nutrafarms Inc

  10 - 647 Welham Rd Barrie, ON L4N 0B7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am hard of hearing and was talking to this company. I thought I was getting small items of food. As I was talking to them and told them we are on a fix income . I wanted small just to try it out . But which I did not know they send freezer size food ,which i dont want . This is not what i wanted and I am hard of hearing and when I spoken to sales rep ,I could not understand the half the time but they send me a freezer size food .i phone them back and I have text back to this number ###-###-#### .Supposedly he working on this but that was three days ago . I just don't want to food and I said I would return the frozen size freezer back to them because they are in a package and still frozen. They drop it this Sunday. .* **** * ** **** *** ****** ** ******* *** *** **** **** * ******* *** . I told them we are on a fix income and we just can't afford it . * *** ** *** * *** ******* *** * **** *** ********* ** ******* . It been three days and nothing has been resolved. They did advertise about a free 50 pound bacon and never gotten that . All I want to have all that frozen food return back to them .*** *** **** ** * * ** **** ** ******* *** * ** **** ******** ******* *Thank you..

  Business Response

  Date: 18/12/2023

  Good morning, 

  I hope this message finds you well. We are writing in response to the Better Business Bureau (BBB) complaint filed against Nutrafarms by one of our customers, *** ******. We appreciate the opportunity to address this matter and provide you with the details of our attempts to resolve the issue.
  We take every customer concern seriously and are committed to providing exceptional service and addressing any issues promptly. In this case, we have made multiple attempts to contact *** in order to address their concerns and find a suitable resolution. Since December 11th, we have taken the following actions:
  Left 6 voicemail messages.
  Sent 3 text messages.
  Sent emails will send aging today.
  Unfortunately, despite our persistent efforts, we have not received any response from *** ******. We understand the importance of open communication in resolving customer concerns and are eager to work with them to find a solution.
  Our primary goal is to ensure our customers' satisfaction, and we remain committed to addressing *** ******'s concerns promptly. We kindly request your assistance in encouraging the customer to respond to our outreach so that we can work together to reach a resolution.
  Please let us know if you require any additional information or if there are specific steps, we should take to further address this complaint. We are fully committed to resolving this matter to the satisfaction of all parties involved.
  Thank you for your attention to this matter, and we appreciate your continued support in facilitating effective communication between Nutrafarms and *** ******.
  Sincerely,

  Karrie D.

  Customer Answer

  Date: 18/12/2023

  I did filed a complaint to Nutrafarms yesterday. Though you like to know that been taken care of . That company, Nutrafarms is coming to get the frozen food . So I am in a good hands and thank you ..  *** ******