Reviews

This profile includes reviews for Nutrafarms Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nutrafarms Inc

  261 King St Barrie, ON L4N 6B5

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  Nutrafarms Inc

  10 - 647 Welham Rd Barrie, ON L4N 0B7

Review Details

• Review fromMEKDES B

  Date: 02/06/2025

  2 stars

  MEKDES B

  Date: 02/06/2025

  ** **** ** *** ******** I signed up with Nutrafarms through a representative named ******. During the call, I was pressured to make an immediate decision due to a “limited-time” offer, which included a free freezer and a year’s supply of cleaning products. I was told there were no contracts, I could cancel anytime, and if I didn’t like the meat, I could return it within 30 days.
  Despite asking for time to think, ****** was very persistent. I was misled into believing the cost would be about $96/week for all groceries, but the actual cost is over $500/month just for meat, which I cannot afford as a single parent with a limited income. I was also not informed about hidden fees, including a 15% restocking charge, and I unknowingly signed a loan agreement, thinking I would be paying by debit.
  I was told the meat was fresh, not frozen, but there are no expiry dates on the packaging. Additionally, the loan agreement I signed has no mention of a cancellation policy.
  When I explained my financial situation and the ********** information I received, customer service was unhelpful and did not acknowledge the mistakes made. They were solely focused on payment collection.
  I am requesting *** ****** ******** ******** assistance in canceling this order. I was ****** into signing something * ****** ****** and was not given proper information. I just want to cancel *** ***** ** ********** ** ******* Sincerely,
  ****** ******

  Nutrafarms Inc

  Date: 10/06/2025

  Thank you for bringing this matter to our attention.
  We have taken steps to address the customer’s concerns and have come to an agreement that we believe resolves the issue. We hope this resolution meets the customer's expectations and brings the matter to a close.
  Nutrafarms remains committed to customer satisfaction and appreciates the opportunity to respond.

• Review fromJasmine R

  Date: 22/02/2024

  1 star

  Jasmine R

  Date: 22/02/2024

  We signed up for Nutrafarms with Jordan. We got on a **** call to discuss what Nutrafarms was/offered etc. It was very pushy, we were told the freezer deal & an entire year supply of free cleaning products was ending that weekend so we had to make a decision that day (major *** of course as it is still on).We were told there were no contracts, you can cancel at ANY time & if you were unhappy with any meat they would come and swap it out for you. ** *** * ****** ****** ***** ***** * we are unable to move ahead with our order financially. When I expressed that to them they said word for word “well this will be good for your family, you’ll need to go to the grocery store anyways so this will help”. It is no one’s business telling me what is best for my family. We apparently were not allowed to cancel. We were not told about the 15% restocking fee, we were not given correct information based upon our payments until we received the invoice which was double what we had originally spoken about.The only thing that was signed was a loan agreement which yes, is a legally binding contract but has zero information in it regarding their cancellation policy. This company’s customer service ** ********** ******* ** ************* *** ****** *** ********* ****** **** ****** they only cared about pushing our order back or making the payments smaller. Telling us “what happened, oh I thought you were excited about this” after I explained in DETAIL the exact heavy issue we were dealing with. Not even a “I’m so sorry to hear this happened, let’s work together to find a solution.” * **** **** ** *** **** **** * *** ***** ** ****** *** **** * ****** ** *** **** **** * **** **** Mary (manager) decided to cancel my order out of the “goodness of her heart” yet never took into consideration the level of misinformation and transparency that was missed. ** ********** ***** **** **** **** ** **** ***** *** ***** **** ** ***** ** the mistakes and misinformation given to new customers,***** ** ****

  Nutrafarms Inc

  Date: 29/02/2024

  Dear *******,
  Thank you for sharing your feedback with us. We genuinely apologize for the negative experience you encountered with Nutrafarms. Your satisfaction is of utmost importance to us, and we're deeply disappointed to learn that we fell short of meeting your expectations.
  First and foremost, we want to clarify that we have promptly canceled your order, ensuring that no payments were processed. It's regrettable that your interaction with our representative, left you feeling pressured and misinformed. Providing accurate information and a comfortable environment for our customers is a priority, and we're disheartened to hear that this wasn't reflected in your experience.
  We also want to extend our sincerest apologies for any insensitivity or dismissiveness in our response to your family health issue. Your well-being and circumstances are of utmost importance, and we regret if our communication failed to reflect the empathy and understanding you deserve.
  Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to improve our services. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We value your input and are here to support you in any way we can.
  Thank you once again for bringing this matter to our attention. We appreciate the opportunity to learn and grow from your feedback.
  Sincerely,
  Karrie D
  Nutrafarms Customer Support Team

• Review fromEle B

  Date: 28/09/2023

  1 star
  In June I called Nurta Farms to discuss purchasing meat from them. They indicated I could choose meat, etc. which would suit my family.
  However, prior to making up my list, they sent a driver here at 8 am who rushed into my house and filled my small freezer with 15 boxes of chicken and a few pkgs ground red meat and hamburgers.
  After that, I tried to get them to discuss the order I wanted but nothing came of it. We still have boxes and boxes of chicken breast..which we did not even order at all. I believe they are not interested in this whatsoever as there is an agenda to sell cheaper meats. No t-bone here!!!!
  If they were a conscious company they would have contacted us and rectified this problem,
  Honestly, I do not recommend them in any way. ****** ** ******* ** **** ** *** ***** *** ******** ** ******** * ***** *** ************ *******

• Review fromCarianne N

  Date: 14/04/2023

  5 stars
  Just finished my 8th or 9th annual re-order with Nutrafarms. My rep, Jake, was amazing as always and made the process quick and easy and completely transparent about costs and quantities. The meat is high quality and delicious... you'll never eat better bacon!