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Business Profile

Blankets

Simple Sleep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

Complaints

This profile includes complaints for Simple Sleep's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simple Sleep has 2 locations, listed below.

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    • Simple Sleep

      108 Summerlea Rd Brampton, ON L6T 4X3

    • Simple Sleep

      80 Spadina Ave Toronto, ON M5V 2J4

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order placed nov 30, 2023. no response from company, ive tried to reach them multiple times. phone line is not in use, emails dont get answered

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I ordered 2 junior weighted blankets from Simple Sleep on November 25, 2022. ORDER #********, paying $178.54 on my ** credit card. On November 27, 2022 I received an email saying my order had been shipped with tracking number ******: ********************* After a few weeks I realized something was wrong, maybe the package had been lost, I didn’t know. What info know is that after November 28th the tracking was never again updated. I attempted contacting the company through their ‘contact us’ email on December 19, 23 and 27th, with no response. I tried to call them daily as well but the number never connected. Prior to them sending the shipped email, I had a question about the order and wanted to make sure it came with 2 covers so I sent an email through their contact us page and received a reply the next day. ** ** **** * ***** *** **** *** ** ***** *** ** ***** **** ***** ******* ** ********* The company has not done anything to resolve the issue, nor have they contacted me. I would like my order, as long as it is what was advertised *** *** * ***** ***** ** **** ****** or my money back. ********** ****** ** ********** **** **** ******** **** *********** ** *** **** *** *** ** ******* *** *****

    • Initial Complaint

      Date:16/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a weighted blanket from Simple Sleep on 17 October at a total cost with taxes of $103.95. I received the blanket on 25 October. The product is sold with a 100 Night Trial Guarantee. This promised that I could return it for a full refund if not satisfied with the item. After one week I found that the blanket as not helping my sleep as hoped and decided to return it. I initiated the return process with Simple Sleep on 1 November and mailed the blanket back to them the same day via ****** **** (Tracking ****************), carefully following the instructions received from their customer service supervisor *********** *** **** *** **** *** ******** ***** ******** the company has still not processed my refund, communication from ********* is very intermittent, and full of unkept promises of action. Furthermore, the ** tracking information shows that they have still not accepted delivery of the returned blanket. I tried calling the telephone number on their website but this was not in service. Can you assist me in getting my refund?

    • Initial Complaint

      Date:11/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this October 31st - on their website it states 1-2 days shipping. Interestingly for their Black Friday sale (which is on now) they say same day shipping - and they have zero stock !! I have asked for updates and they keep telling me that “stock is coming” * **** ****** *** ** ****** ********* ***** ******* ***** ** ***** ** ************* *** *********** ******* ***** ** ********* ***** **** ** **** ** ******** ********* *** ******* **** ** **** when I ask for a refund, on a product that I have paid for, and hasn’t even shipped from their warehouse (because they don’t have stock), I’m told that they cannot processed a cancellation because of high demand. **** ******* ** ************* ** *** ******** **** **** * **** ** * ***** * **** ********* **** ***** ** *********** **** *** **** ** ***** *********

    Simple Sleep is NOT a BBB Accredited Business.

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