We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Loblaw Companies Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for Loblaw Companies Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Loblaw Companies Limited has 217 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.1

    Average of 41 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ron W.

      Date: 22/10/2024

      We shopped at Shoppers Drug Mart, located at 7205 Goreway Drive, Mississauga, Ontario L4T 2T9.
      Assistant manager, supervisor Mr. *** ************ ******* ***** **************** ***** * ******* ***** ******* *********** falsely accused us of shoplifting, ******* *** ***** ******** ** ******* ********* ********** ****** ** ******* *** ****** ********* *** ****** *** ********** ****** ** ********* demanding to photograph our driver's license, before allowing us to shop in the store.
      When we politely replied that we are not legally required to permit him to photograph our driver's license for shopping as a store customer, ** ********** ** **** ** ********* He publicly shouted at us: ******** ******* *********** *** *** ** ** ******** ** **** ** ******* * 
      He refused to provide us the business card for the store owner, and contact information for Customer- service for head office of Shoppers Drug Mart.

    • Kevin L

      Date: 27/09/2024

      President’s choice blueberry waffles contain ZERO BLUEBERRIES!!! ?? they have been getting away with this for years!

    • Dan N

      Date: 20/09/2024

      Poor customer service because customer ********* ******* ****** ** *****
      I purchased a bottle of *** * ** **** Parfum on Monday Sept 16 2024 from them.
      ****** *** ***** ***** *** **** ** **** ** * *** ********* **** there was 1 in stock at the location, the only issue was the box was dented. I opened the box right after purchase infront of the staff member on camera! to make sure the product was okay. They didn't bother to tell me at that time since I opened it that there are no returns.
      I returned home to find my wife had surprised me and purchased me the same one so I said I would take it back. ************* ***** * **** * *** * ****** **** ** *********** ** *** ** ****** ** ****l 4 days later the Friday Sept 20. I called in and was transferred incorrectly 3 times before I was told by their cosmetic manager they don't accept returns for ***, I even told them I would like to make another purchase.
      * ****** *** ********** ***** *** * **** **** ***** * ******* ***** **** *********** ***** **** * ******* ** ***** ** **** ** ******* Customercare was ************ *** ***** **** hard to understand. They told me the same thing, didn't offer any type of compensation then transferred me to a disconnected line for *** and provided an email to contact....
      I* ***** ** ** **** ******* *** **** *** **** *** ****** *** ******* ** **** * **** ***** *** ******** ******* ***** ******** *** *** ***** *********** *** ** *** ****** **** *********** ****** *** ********** * ***** ****** *** ********* **********

    • leanrd p

      Date: 24/08/2024

      Likes to put items in their flyer, but when you show up they have none and aren't restocking. **** *** ****** ** ***** *** ** *** *** **** **** ***** ******* ***** ***** ***** ****** ****

    • Jeff H

      Date: 19/08/2024

      Regularly have issues with their points program and when I write to have it resolved, I get a lot of run around. The customer service representatives have great difficulty in processing the information and facts accurately. They will ask to see receipts and proof of the offers weeks after they have ended and then when given those things will just write back and reject your claim to points with no explanation. I have to write 2,3, or even 4 times before they will give me the points they owe me. Forgive me, but if you say you get 1000 points if I buy item x and then I buy item x, I should get the points. It seems highly ******* for them to just refuse to give out points that they clearly promised to deliver upon purchase. They recently had a redemption event where you get $80 off with 70,000 points. I purchased $110 and used 100,000 points which only took off $100. It should have only taken 90,000 points to take off $100. When I wrote to get back my $10 in points I waited 2.5 weeks for a response and they told me a redemption event doesn’t mean I get points back! They claimed I had received $110 off with 100,000 points even though the transaction on my points card clearly shows it took off $100 for 100,000 points with the rest being on my credit card. This is just completely unacceptable *** ** ***** ** ****** **** *** **** ****** ** **** ** **** ** *** ***** **** ****** *** ******* ****** ** ***** ******* That’s a lot of money. It’s one thing for the computer system to not work properly, but for me to write for points and still not receive them ***** ****** ********** ** ***** *****

    • Elly T

      Date: 16/08/2024

      **** ****** ***** Loblaw has not allowed No Frills, Shoppers or Independent to order enough product to cover the demand that selling Dare cookies @1.88 for the month of August would create. Why would you have such a sale knowing you could never honour the demand?

    • David M

      Date: 31/07/2024

      ***** ******* ** ******* ********* * ********** ****
      July 31, 2024
      Today, I want to share an incredibly frustrating experience I had with Loblaws’ PC Express delivery service. ** ****** *********** ***** ***** ***** ****** *** ********* Without any prior warning or justification, Loblaws PC Express canceled our order. This wasn’t just a minor inconvenience; it completely upended our plans. We had meticulously arranged for the groceries to be delivered to our boat, coordinating several moving parts to ensure everything would go smoothly. Loblaws’ abrupt cancellation threw all of these plans into disarray.
      *** ******* ** ***** *********** The sudden cancellation left us scrambling. With no time to make alternative arrangements, our entire day was wasted.
      ** Lack of Communication: The most *********** part was the lack of explanation. We were left in the dark, with no understanding of why our order was canceled.
      ** ******** ******* ******** This experience highlighted a significant failure in Loblaws’ customer service. When we needed support, they were nowhere to be found.
      ***** ********* I will never use Loblaws PC Express delivery service again, and * **** ****** ** ********** ** ******* ******** ***** ******* ** **** *** ******* ********* The inconvenience and frustration simply aren’t worth it. ***** *** ***** ******** *** ***** **** ********** ***** ********* *** ******* ********* ********** ******** ***** **** *** **** ******* * *** * ***** ******* ** ********

    • Julian T

      Date: 07/06/2024

      They won't let me cancel my PC optimum awards membership. I've requested through the app 3 times and have requested on the phone with a rep and they keep delaying and telling me the next person will cancel it. How are they allowed to deny me the cancelation of a membership? *** *** ******* ** *** **** ***** ** * ****** ** **** *** * ****

    • Devi B.

      Date: 30/03/2024

      I went to this store and the lady*********** at the make up section was really looking out for me. I am a very picky shopper when it comes to shopping for make up, and I was looking for a lip oil. So I was going back and forth to pick the one I liked best. But the lady was following me around and then she called security. The security really followed me everywhere and was staring at me uncomfortable.Since that visit, every time I go to that store, they call security the moment that I walk in. They barely even greet me like they use to. The security just follows me everywhere. I sometimes walk back and forth on purpose and he literally tails me everywhere. Thats how I know that he is following me. When I pay, the security walks faster to come closer to me. Then when I pay, he backs away. I want to say that it feels like customer racial profiling since I am brown. When I approached an employee, they just smiled and said sorry. It feels uncomfortable going to that store. I live 5 minutes away from that store and I have been going there for more than 10 years. This just recently started happening. Today, I had enough. When I was leaving to my car, the security came by the window and stood there and just stared at me. It was extremely uncomfortable. He literally just stood there while I was backing out. * **** ***** ****** ******** ** ** **** *** ***** ******* **** **** ** ******* * ** **** * *********** ********* ** * **** ************* * **** ** ********* *** **** **** ** ********** * ** ******* **** ****** ******* **** **** ** ********* ** *******

    • Aaron S.

      Date: 06/03/2024

      Terrible customer service. Long lines, no cashiers. Manager doesn’t seem to care. Pharmacy is even worse than the main part of the store.
      2 other shoppers not far from this one. I will use one of them in the future.
      Wouldn’t recommend stopping here.

    Loblaw Companies Limited is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.