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Business Profile

Loans

LendDirect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for LendDirect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LendDirect has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LendDirect

      6 - 2200 Queen St E Brampton, ON L6S 4G9

    • LendDirect

      A12 - 210 Glendale Ave St Catharines, ON L2T 3Y6

    • LendDirect

      E3 - 518 Centennial Pkwy N Hamilton, ON L8E 0G2

    • LendDirect

      28 Simcoe St N Oshawa, ON L1G 1A1

    • LendDirect

      1 - 93 Dundas St E Mississauga, ON L5A 1W7

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LendDirect keeping adding interest to an outstanding loan i have despite me informing them of difficulties with paying. I am currently behind on payments and unable to make this and i have received no contact to date to resolve this. I am told to call them which i am not able to do.

      Business Response

      Date: 19/01/2023

      We are always willing to work with our customers in order to provide whatever assistance we can in order to help them meet their obligations. If unable to call for payment arrangements, we can be contacted at ***************@**************

      If assistance is required with changing banking information, with a request to stop any preauthorized debits, or to find out information on the eligibility to make a claim under a Loan Protection Plan, please send an email to ***************@*************

      Customer Answer

      Date: 19/01/2023

      I am rejecting this response because:
      I have tried to communicate via this method and found this unsuccessful. Just this morning I am having emails with conflicting amounts on it regarding what I owe or if my payments have been posted 
      Sincerely,

      Business Response

      Date: 23/02/2023

      According to our records, one of our Collection Supervisors reached out via email as requested on February 13, 2023 with the breakdown information requested.  Further it would appear that the account is now up to date/in good standing.  Should any additional assistance be required, please feel free to respond to the email that was sent on the 13th.  Best regards.

    • Initial Complaint

      Date:26/09/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed $3000 *** ********** * **** ***** *** I paying $121 in interest. I borrowed $3000 and I owe almost $230 *** . ****** * *** *** ******  I m-add $146 payment first payment. And now I owe $3087. I borrowed $3000 and i still owe more than I borrow. They are charging interest on top of the $230 extra. ** * *** **** **** * ******** *** ** **** ***** ** **** ** **** Nobody told me that I would be paying $121 In interest and only $25 a month to principal. It will take me 10 years and over $12000 loan to borrow $3000. I spent hours on the phone *** **** **** ******* ** ** **** * ** ** ***** *** **** * *** ***** **** **** ***   * ** ****** ** close my bank and default on the loans and they do don’t make it clear that I would be paying $121 a month in interest and only $25 goes to the loan balance. I have asked them to lower the Interest. * ** ****** ** * **** ****** *** * ****** ** *** * ******* ********** * ** ** * ******** **** *** ******** **** * ***** ** *********  They said I was aware when I signed the loan. NO I WAS NOT. ** **** **** ** * ***** *** **** * ***** ** ******** *** ** **** **** ***  * **** * **** **** **** ****** ** *** **** ****  They can’t give me a break Down on the loan pay. ** **** **** ** ** ***** ** *** ** **** * ** **** **** ***** **** **** ******* * ** * ***** **** ** ** ***** *** **** *** *********** *********** * ** ******* **** **** **** ******** *** * **** ***** ******* *** this company hanging up on me and not giving me a clear answer *** **** ** ******* **** *** ******** **** ** * **** **** ** **** **** * ****** **** ** *** **** ***** ** *****  I borrowed $3000 With this payment it will take 10 year. They wont give me a break down. Help me

    • Initial Complaint

      Date:26/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They give loans to ******** people on ******** with a verbal promise to never take payment before ******** funds have been released, according to my experience and others they wait about 6 months of good payments then will take an early payment knowing after your bank hits you with an NSF charge and then they to charge you an NSF charge that you will not be able to make your payment at all. They admitted to making the mistake but would not honor the end by removing the NSF charges and in fine print, it states they won't no matter what *** ****** *** *****. * **** **** *** **** ******** *** ****** ***** *** lend me over 2K with a 24-month payment plan that they broke the agreement to and cause me to be unable to continue payments, they made more damage to my credit report ** *** **** *** than the $2,600.00 they **** I owe. ** * ****** *********** **** ** ********** *** ***** * ****** *** ******* ** *** ****** ** ** **** ** **** ********* **** **** * ******* *** * ****** **** ********

    LendDirect is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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