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Business Profile

Auto Financing

Key Auto Approvals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a **** **** from Key Auto all paperwork states ****** **** *****, delivered was an ***. On the day of delivery there was no second key, I was told there would be a second key no problem, there is also no wheel lock key. Several communications where made. On the first day of driving the vehicle the check engine light came on within 5 mins of driving. Again, several communications about this. While using my GPS I also noticed the speedometer was off by up to 15kms, further investigation resulting in the tires being too small for the vehicle. Again, communications and a request for a supervisor to contact me. It's been a month with no response. I have spoken to a ******* ******* worker who stated you can not certify a vehicle if the speedometer is off. I would like all things to be rectified as all of this occurred within the first week of ownership. I have attempted several ways to communicate with no response including social media. I have all communications

    Business Response

    Date: 20/11/2024

    *** ***** ****** *** ******** *** ******* **** *** **** *** ***

    We were unaware of the customers complaint ** *** ********* *** *** ********* ******* *** ******* ****

    We are assisting the customer directly regarding her concerns.

    Key Auto

Key Auto Approvals is NOT a BBB Accredited Business.

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