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Business Profile

New Car Dealers

Cambridge Toyota
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did oil change, and after oil change, my car was having the shifting gear noise and the automatic door locking and unlocking changed.
    Before that, my transmission was running perfect, smooth and no noise. My car is a ****** ******* 2006. There was no problem with transmission at all.
    They treat the problem like....Hah..Hah..Hah...you cannot prove!

    Business Response

    Date: 30/05/2025

    Cambridge Toyota Performed an Oil Change a service that should not have any impact on the clients door locks or transmission/shifter assy. This would either be a pre-existing condition or a coincidence as we only performed a normal operation of these systems to move the car into and out of the service bay.

    Customer Answer

    Date: 09/06/2025

    No ! They did not want to cooperate, they want to charge me $ 83 + tax to do a diagnose.
    I went to two shops and  both techs. told me the same ,there is a minor problem , the noise from the shifting gear .They did not charge me. My transmission is working excellent. But the noise when shifting was not at all. Now ,there is a noise , sometimes , but sometimes only ,there is no noise. I am not a car tech, so.......
     I change back by myself the door locking system ,after I was reading in Toyota booklet how to do it.
    The Service manager give me what I consider to be a not professional answer , like, happen like this to my car because is a 2006. I strongly disapprove ..... my car is in very good shape and well maintained.
    Because there is a small problem I decided to fix it in a shop , but I do not like at all their attitude.

    Thanks for your time,

    ****** ********

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