We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payday Loans

Cash 4 You

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Cash 4 You's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash 4 You has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash 4 You

      10 - 250 Dundas St Cambridge, ON N1R 8A8

    • Cash 4 You

      3205 Danforth Ave Scarborough, ON M1L 1B8

    • Cash 4 You

      244 Queen St E Brampton, ON L6V 1B9

    • Cash4You

      154 Great Northern Road Sault Ste Marie, ON P6B 4Z1

    • Cash 4 You

      1600 Merivale Road Nepean, ON K2G 3K3

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this complaint with regard to the nature of how many calls I receive from ****** at the Sarnia branch. I have never requested a loan from Cash 4 You and I have the number blocked on my phone, however, Voicemails still come through and at first they started off with her expressing who she was and why she was calling, and now she lets it reach Voicemail and hangs up. ****** calls upwards of 3-5 times daily* *** * ******** ** ******** ** **** **** * ******** * ***** ** * ***** ** *** **** ** **** ****** *********** I am asking this business to cease & desist from pursuing any further calls to my cell phone number. I do not want a loan with your company, nor am I seeking a loan with your company. ******* ** ****** **** **** ******* **** ****** ** ***** ****** *** *********** ************ ** *** *** ********* ** ********* **** ****** **** ****** ** * **** *** *** ********** ** **** ****** ********* *** **** ********** ****** ** *********** *** *** *********** *** ** ******* *** ** * ** ** **** **** ***** ******* *** ** ***** ** ********** ***** ****

      Business Response

      Date: 17/06/2025

      Tried calling customer but no response. Dear, *****, Your account details has been removed now for all future communication.

      Customer Answer

      Date: 17/06/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If calls continue, I will file another claim with BBB. Thank you.



      Sincerely,



      ***** *********

    • Initial Complaint

      Date:21/04/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am no longer in need of Cash 4 You's services. I paid everything off on April 9. I asked them to delete my account. They responded by saying: "We have removed your account from the list and you won't be receiving any Phone calls, emails, text messages or marketing emails from Cash4You post which we will not be able to access your account or information from our end." This is not the same as deleting my account. They still have it opened and have access to all of my personal information (SIN, address, phone, employer, etc) I want my account deleted and deactivated immediately. * ******** ***** ***** *** ** ********** They will not get back to me.

      Business Response

      Date: 21/04/2025

      The concern was addressed over the call with the customer.

      Customer Answer

      Date: 21/04/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pull money out a day before my payday causing me nsf fees and fees on their end. **** ******** ** *********

      Business Response

      Date: 04/11/2024

      Our payment was being deposited into the bank
      account a day before the pay date, which resulted in NSF charges for the
      customer. This issue arose due to ******** ****** ***** posting the payment
      early. However, we've adjusted the pay cycle to ensure that payments are now
      processed on the actual pay date, so the customer receives their funds when
      they are due.

      Spoke with the customer about the pay cycle issue,
      sorted the same by changing the pay cycle in our system. 

    • Initial Complaint

      Date:23/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have owed Cash 4 You $10,647.02 and now have the funds to pay them, however, the clerk working at the Timmins location and his superiors are trying to push me to endorse a bank draft worth above amount and not provide me with a receipt. Also, in the last 2 years since I received the loan from them, $2,000.00 in interest was accrued to my account and I am simply trying to pay my bill and get an actual receipt without this argument. Pretty standard as far as I'm concerned. Thanks.

      Business Response

      Date: 24/07/2024

      Talked to the customer and the issue has been resolved.

    • Initial Complaint

      Date:30/01/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed credit proposal agreement Oct 31 2023 as agreed for account #*********. Creditor has not updated completion and is not properly reflected on my current ***** ***** and ******* credit report.

      Business Response

      Date: 21/02/2024

      We have tried calling the customer - but no answer.

      Customer Answer

      Date: 21/02/2024



      Complaint: ********



      I am rejecting this response because: If they did call me they did not leave a message and did not request me to return the call?



      Sincerely,



      ******* *********

    • Initial Complaint

      Date:27/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive 9-10 calls a day from cash 4 u. If I don't answer they then block their number and repeatedly call over and over. I set up an arrangement with them and agreed to a set amount monthly. But again i am still getting calls from them ***** ********** **** ******* ******* *** ******** ** ** **** ** *********** ** *** ******** * ** ******* **** ********** **** **** * 

      Business Response

      Date: 27/09/2023

      We have tried
      contacting the customer but went on voice mail. Emailed customer to let us know
      best time and number to reach. Awaiting response from the customer.

    • Initial Complaint

      Date:08/09/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having trouble with Cash4You and cannot get anyone on the phone who can help me. I'm a long time customer of this lender.

      I have a major emergency and am trying to Refinance and increase my existing loan to $15000 or as close as possible. The system tells me I'm eligible for $15000 and then declines right at the end. Every loan increase I've had from Cash4You always requires someone at the head office to manually override and approve the higher amount. It has always been this way. However my contact Edward from the head office no longer works there.

      I cannot get anyone from the head office on the phone- only branches - and they can't help.

      Can you please process my refinance to $15000 (or as close as possible) and I'll continue to pay every pay cycle and be a long term customer.

      Business Response

      Date: 20/09/2023

      We tried calling the customer on cell phone, no response. hence email communication has been sent. 

      Customer Answer

      Date: 20/09/2023



      Complaint: ********



      I am rejecting this response because:

       

      approval has been done manually many times before and I ask that it be done again please 



      Sincerely,



      ***** *****

      Business Response

      Date: 20/11/2023

      We tried to contact the customer to address the concern, it went on voicemail twice. Call back number and extension were left. 

      Customer Answer

      Date: 29/11/2023



      Complaint: ********



      I am rejecting this response because:

      I have had a family emergency and just want the company to provide a solution via voicemail and I’ll contact them back to discuss.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:08/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a installment loan renewal sent all required documents. Cash 4 u said they couldn't see any payroll going in from April onwards. I sent all banking it's been over 48 hours with no response. I want to cancel my application and no one is returning emails or phone calls. I left voice mails and sent several emails.

      Business Response

      Date: 08/09/2023

      We have successfully resolved the matter with customer. Effective communication and proactive steps were taken to address their concerns.

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed a personal consumer proposal on June 28th, 2023 and every week since then, I receive minimum 2 calls (sometimes 3 calls) per week from this company.

      I have told them EVERY time, to put a note on my file of the CP and to stop the ******ing phone calls because they need to now contact my insolvency trustee and not me. They continue to not comply with my request and still ****** me by phone every week.

      The last time they called, I warned them that I would file a formal complaint the next time they called and this is what I am attempting to do with the BBB at this time.

      Thank you in advance for any assistance the BBB can help with this ******* ******** ************.

      **** **

      Business Response

      Date: 02/08/2023

      The issue was addressed and desired solution was provided on call. 

    • Initial Complaint

      Date:31/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash 4 you keeps calling me and I do not want anything they have to offer very annoying

      Business Response

      Date: 02/08/2023

      The issue was addressed, did not get connect with customer, hence desired solution was communicated via voicemail. 

    Cash 4 You is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.