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Business Profile

Payday Loans

Cash 4 You

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Cash 4 You's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cash 4 You has 28 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep being charged by this company for money I don't owe,

      Business Response

      Date: 02/09/2022

      We tried to contact customer twice, it went on voicemail. Hence we have sent resolution on email.

    • Initial Complaint

      Date:04/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this business located on memorial avenue in thunder bay multiple time regarding them taking money from my account on the incorrect day. They have caused over $150 in nsf charges on my account. * **** ********* ** **** **** * **** **** *** **** **** **** ***** *** *** *** **** ****** ** ** ******** ** ***** *** ******* ****** They would not resolve the issue over the phone and insisted that I come into the store??? However I was sick with covid at the time and could not leave my house. They have made no attempt to contact me at all during this. I have called them numerous times and everytime I get the run around* **** **** ***** **** ** ****. I would like this loan taken care of and the nsf charges refunded please. I unfortunately will not return to this business because of the incorrect way they have handled the situation.

      Business Response

      Date: 18/08/2022

      Customer has been contacted and issue is now resolved

    • Initial Complaint

      Date:03/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * **** ** ** * ***** ******** * I paid off my last loan in 3 instalments. My last instalment was paid off but they never recorded it as being paid off . they overcharged me after loan was paid off . I emailed , called and went in the store . Store manager kept telling me "don't worry. They'll fix it " and nothing was done . No response from customer care . I went to a different store a manager there was able to help me but they still gave her a hard time with all the evidence I had . It took multiple tries for them to finally accept their error. They continuously call me even though I told them I didn't want any more business with them . **** **** ** **** ***** ********* **** ********* *** *** ********* ** ***** ****** *i never received an apology or explanation of the issue .

      Business Response

      Date: 18/08/2022

      Customer has been contacted and issue is now resolved

    • Initial Complaint

      Date:20/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************** I used Cash 4 You to take out a small loan. I was assured that beyond the payment I made somewhere around March 2022, the loan balance was paid in full. ******************************************************************************************************************************* Now, my credit report shows 3 missed payments on this loan with cash 4 you. ********************** Despite calling every number available for Cash 4 You, being transferred numerous times and being given a case number, not a single representative has been able to assist me in providing a balance, if any, nor, agreeing to a settlement amount in order to close this loan. Cash 4 you reps will not provide me the name or contact to the collections agency they use *************************************************************************************************************************************************************************************************************************************************************************************** I want this debt settled and out of my life. *************************************** Cash 4 You is making it impossible to reconcile. I am hoping to get in touch with the collections agency they use however I cant find anything online. I am hoping for some help and guidance with this. Thank you for your time and consideration.

      Business Response

      Date: 21/07/2022

      Business Response /* (1000, 5, 2022/07/20) */
      We contacted customer and scheduled a call, Customer did not answered, we tried a second time, customer did not answer again, Hence we have sent an email in regards to the desired resolution.


      Consumer Response /* (2000, 7, 2022/07/21) */
      I was finally able to connect with the business this morning.

    Cash 4 You is NOT a BBB Accredited Business.

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