Complaints
This profile includes complaints for 401 Auto RV Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:15/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 2017 ******* in Oct 2021 veichle was delivered but had damage that was not told about was told that they would fix it was told to take it to a body shop get price and they would pay I did that they said it was to much that I'd have to take it there I have tried contacting them with no answere finally spoke to Andy in service who said Tyrone was no longer there and he had no idea said to send him emails of previous conversation that was 2 weeks ago and he will not return my calls or emails the door was damaged upon delivery as well as the roof of car was missing alot of paint and still continues to peel as well as seat belt on passengers side keeps digging without any one in it its under warranty as well as paint and dent protection the paint is so bad and now starting to rust and iv still gotta pay for 3 more years on a car that now looks like it's a very old car that they had said would repair but wont acknowledge my concerns and seems like there backing out of what they originally said would do when I bought the veichle had I know about theese issue and that they wouldn't stand up to their word I wouldn't of agreed to it
**Update Aug 23**
Just got off phone with another dealership who was gonna refinance e and trade veichle but they cannot as they informed the veichle has had major damage on it over 5000 acually was 15000 and was told that a veichle over 5000 canot be financed when I bought veichle the report stated accident but no amount so I now have a veichle that nothing can be done with car as no dealership will take it so now have to contact onvic as 401 will not respond to me
Business Response
Date: 29/08/2022
Good morning BBB and thank you for bringing this matter to our attention. In order for us to properly investigate this matter, we would require more infomration from the client. We would ask the client to reach out to ************@********** with any documentation they may have in relation to this matter so we can properly follow up and address her concerns.
Thank you.Customer Answer
Date: 30/08/2022
I have already done this several times and also spoke to several including the service mamnager at 401 and then none follows up on their promiseBusiness Response
Date: 30/08/2022
Thank you BBB for forwarding this follow up. We again would encourage the client to reach out to ************@*******.ca. This email is monitored by our Customer Care department at Headquarters and will be addressed by our Director of Customer Care, Dawn Crowe. We are committed to following up as soon as we hear from the client.Customer Answer
Date: 31/08/2022
Iv already did this no response after submitting documentsBusiness Response
Date: 01/09/2022
Thank you BBB for this further follow up. Our Kanata location has been trying to reach the client via phone and email but been unsuccessful as of this time. If she can reach out to our Kanata service department at her convinenience, they stand by to address her concerns.Customer Answer
Date: 05/09/2022
They have not contacted me until I got this response then got a email they ha Saif they had no contact info but it's on file from when I purchased veichle I did have a brief conversation w and I'm waiting on response thankyouBusiness Response
Date: 07/09/2022
Thank you BBB for the further follow up. We have now made contact with the client. While we understand the concerns presented, this transaction occurred nearly a year ago. We are, however, assisting as a customer good will gesture and covering the cost to address the cosmetic concerns raised by the client.
We appreciate your assistance in bringing this concern to our attention.Business Response
Date: 11/01/2023
******** is booked in for the end of January for the remainder of her repairs. We will be providing a rental for her, and it appears she is happy with the resolution.Customer Answer
Date: 17/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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