Business Profile

Post Offices

Canada Post Corporation

Headquarters

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:28/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** **** Chief Customer and Marketing Officer Canada Post condones stealing from Canadians and covers it up by burying complaints

I have been robbed TWICE by Canada post at TWO different locations!!!!!!!

You have clearly ignored the submitted customer service tickets and you have not bothered to look at any of the backup I submitted, ignored all the photos and totally are covering up theft.

Now I am forced to spend even more of my time responding once again for the dozenth time to you ******** and stealing from me.

Your stealing staff at the wheatland mall post office stole from me on May 28, 2022 on tracking number ** *** *** *** **.

Your stealing staff at the main post office downtown stole from me on August 3, 2022 on tracking number ** *** *** *** **.

So I have been robbed TWICE by Canada post at TWO different locations!!!!!!!

Get it - TWice!!!!!

Look at the two tickets I submitted and all my prior emails and back up and ticket numbers and attachments.

You only compensated me for the theft on May 28.

You robbed me again on August 3 and have done nothing.

So don’t cover it up as one issue when you’ve been sent all the documentation on both.

When are you at Canada post going to stop stealing from me and covering it up?
I took pictures of your own website for your convenience.

As per your own website under 30 grams is 1 stamp. Registered mail is extra. You stole from me when you charged my credit card per the attached credit card receipt for postage and tracking. * ******** ** **** * ******* ** ** ******* ***** **** ******* ******* ** ****** **** *** ***** ********
Look at the picture being sent for the third time now.

I already put on MY OWN STAMP!!!!!!

Charging me postage like you did was THEFT!!!!!

Your own receipt admits my letter was 28 grams which is 1 stamp per your website. NOT TWO like you charged me illegally.

And I have photo proof of you ignoring my permanent stamp in order to double charge and steal from me
Business Response
Date: 29/09/2022
Thank you for bringing this matter to our attention. This is
not the experience we want for our customers and regret the stress and any
inconvenience this may have caused you. Should you have a service ticket
created already and feel that your concern have not been fully addressed by
Canada Post, please reach out to the ombudsman’s office with your service
ticket number for an appeal https://www.canadapost-postescanada.ca/ombudsman/

Thank you,

Canada Post Customer Care
Business Response
Date: 05/10/2022
Thank you for the further details regarding your case. The
Canada Post Ombudsman's office is there for customers to appeal any concerns
relating to a closed service ticket where the customer is not satisfied with
Canada Post decision on their case. Again, we encourage you to follow up with
their office and present your service ticket number for an appeal at https://www.canadapost-postescanada.ca/ombudsman/.

Thank you,
Canada Post Customer Care.
Customer Answer
Date: 06/10/2022

********** ********

I am rejecting this response because: I have been lied to, ignored, gas lit, conned, stolen from, and given the run around for months and months and months. The nightmares at canada post have their own ticket numbers that they forced me to submit so they can fix it. I have spent dozens and dozens of hours trying to get my money back which their employee stole from me fraudulently. Canada Post is a joke and they should have to pay me damages for the pain and suffering and intentional infliction of mental duress over their actions and the stolen money.

Sincerely,

***** *********
Initial Complaint
Date:26/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday July 25th the Canada Post Mail Carrier got upset with me because I didn’t have a trolley for the packages I ordered. He then said I would have to pick it up at the post office. There was 3 medium sized boxes, all 15lbs each or less. After he went to his car, I went outside via the balcony pleading with him to drop my packages off now as I don’t have a vehicle. I said I would make a complaint to Canada Post if he doesn’t deliver my packages as I am home. He then called me **** **** and left. I called and complained to Canada Post Case #********* - Two CP agents came by and didn’t even present id and just went into, what happened. They said it was he said she said and I needed to come down about the situation. I said, if you are not going to take my complaint seriously, leave. The carrier is still delivering mail to my building and I have only received 1 letter since then, he is not delivering my items. He needs to be reprimanded and let go, not given a pass for his disgusting, racist behaviour.
Business Response
Date: 31/08/2022
We are reviewing customer’s
concerns and will be contacting the customer directly to address and resolve
this matter.

Thank you ,

Canada Post Customer Care
Initial Complaint
Date:25/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Building not owned by Canada Post and leased. Did work there. Finally finished recently. Hired by owner of building. Called me in to have me work during business hours at certain times. Fine. Way she talks down every person as they leave is totally demeaning. Wondered what she said about myself every time I walked out for project as well. Not liked by most people I talk too as I was once Mayor for 9.5 years here. Now rules change for next hired person to upgrade building. She spends most of her day on phone with family and friends. No lie. Does the minimal requirement for her job. No wonder not working in her home town of Wolseley. I finished project to match her time off. Taking holiday time myself as I have a full time job myself. Our community is scared to lose our services if complaining. She is not a pleasant person and laziness doesn’t excel her positive. I’m not wanting to be the cause and outed as the complainant at this time. But with proper investigation without allowance of knowledge will say plenty.
Business Response
Date: 29/08/2022
Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer
experience. This complaint was passed on to the local Canada Post office for a follow
up.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:24/08/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had returned an item with Canada post back in June 2022 and it has been lost because of wrong return label. I’ve been in contact with Canada Post and they had let me know that it would take 2-3 weeks for my parcel to be delivered, 2 months have gone by and they led me on to keep waiting and never resolved my issue.
Business Response
Date: 26/08/2022
Thank you for bringing this matter to our attention.
I was able to find a Service Ticket that you opened with Canada Post Customer
Service on Aug 15th to address this issue. Based on the details in the service
ticket , this is an item that was accidentally dropped in one of our street
letter box. Unfortunately without a tracking number we cannot be able to tell
where the item is exactly and we haven’t been able to located it . I am very sorry that we have
no further updates for you regarding this item. Please be advised that once item located , our
Secure Facility will attempt to forward it to the intended recipient.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:04/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was delivered to the wrong house and it took 6 DAYS for them to go to the residence where they delivered it, even though I submitted a ticket the SAME DAY it was misdelivered. So of course they could not locate it because so much time had passed. Canada Post does NOT care at all about the packages they deliver. The carrier was completely careless, they did not even read the address on the package before they left it at the wrong house. The item in the package is not replaceable, so a claim is useless. Furthermore, Canada Post closed the ticket, and did not even attempt to contact me to tell me they could not recover my package. If that doesn't show lack of concern and care, I don't know what does. ****** ****** ** **********
Business Response
Date: 09/08/2022
Thank you for bringing this matter to our attention. I
was able to find Service Tickets that had been opened with Canada Post Customer
care that investigated this service failure. This is not the experience we want
for our customers and regret the stress and inconvenience this may have caused
you. We appreciate your feedback and we will work to improve the customer
experience. Again, I am very sorry that we have no further updates for you.
Should you require a formal trace on this item the sender would need to
initiate this with Canada Post. Any claim paid is issued to the sender of the
item. I hope that we will have an opportunity to restore your confidence in our
service in the future. This complaint was passed on to our Canada Post local
Depot that delivered this item.

Thank you,

Canada Post Customer Care
Customer Answer
Date: 09/08/2022

****** ******** *******

I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me, AT THIS TIME. I realized the item cannot be located or replaced, but I hope this serves as a coaching opportunity for those involved.

Sincerely,

***** ********
Customer Answer
Date: 22/08/2022

********** ********

I am rejecting this response because:
Package was never delivered, Canada Post confirmed they left it at the wrong house. Package was never recovered which Canada Post confirmed. Sender provided me with a refund, opened a claim, and Canada Post REFUSES to pay that claim out, lying that they cannot contact me, the receiver, even though I have called Canada Post multiple times to verify my contact info. This has gone on for more than a month now. Giving me the run around, when Canada Post is 100% at fault. The carrier was sloppy and careless, the investigation was a joke, and now they won't pay out. This is fraudulent, and I want it resolved. It's been absolute garbage and lies from the day I opened the service ticket. There has been zero accountability by this criminal organization. Three ticket numbers associated with this fiasco - ********** ********** *********, although so far all this information and the literal hours I have spent on the phone have been a complete waste of time. Canada Post is trying to get out of paying for their mistakes, and I am here to hold them to task.

Sincerely,

***** ********
Business Response
Date: 25/08/2022
Thank you for the additional information.
This is not the experience we want for our customers and regret the stress and
inconvenience this may be causing you. I was able to locate a service
ticket which is open and it does appear that the Canada Post Claims department
is still working to resolve the issue with the sender. Should you require more details
regarding the service ticket, please get in touch with the sender as any update
regarding the claim will be given to them. And if you are not satisfied with the outcome
of your investigation , please contact the Canada Post Ombudsman’s office to
appeal at https://www.canadapost.ca/ombudsman/ . you will need to provide the service ticket(s) numbers referencing your
complaint.

Thank you

Canada Post Customer Care
Customer Answer
Date: 25/08/2022

********** ********

I am rejecting this response because: This is the same runaround I keep getting from Canada Post agents after multiple phone calls. I want this resolved in a timely manner. Please reply with a course of action on YOUR side that resolves this issue and processes the claim rightfully. I will not spend another second of my time calling in to your agents who so far have not been able to address this issue. I want accountability from Canada Post and have seen none thus far. An apology is not a resolution. Please take action.

Sincerely,

***** ********
Initial Complaint
Date:23/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My former employer sent me a severance cheque of $1,500 in early July, but it never arrived. After informing the of the delay they cancelled the first and sent me a second cheque through xpresspost which was due to arrive on the 22nd, but due to Canada Post’s lack of willingness to wake up out of their nap, pick up ther beer bellies off the floor and do their job properly, it’s delayed further until the 26th. As a result, I’ll be going without food or hygiene for the next 3 days. It’s been 3 weeks since that first cheque was mailed from Toronto and to this day it has not reached Ottawa. That’s two cities within the same province of the same country. This is unacceptable, disgusting, disrespectful and degrading.
Business Response
Date: 26/07/2022
Thank you for your feedback ,we
regret any inconvenience this may have caused you. We appreciate your feedback
and we will work to improve the customer experience. The tracking has been
updated to show item delivered on July 25, 2022 at 10 AM. We trust that this
issue is now resolved based on the scanning information. Should you not be
satisfied with the outcome, please advise the sender to get in touch with
Canada Post Customer Care and have an investigation started.

Thank you,

Canada Post Customer Care.
Initial Complaint
Date:22/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Xpress post shipped a package on July 5. The package was not delivered and I received a call letting me know the address was incomplete. It was missing the apt number for a multi story building that only had 3 apartments. The Alymer depot called and let me know to call back with 48 hours to provide the info. I called several times that day and no one answered the phone. I also left several messages as well. The package ended up being sent back to me and I had to pay $10 dollars for it to be released plus $13 to ship my package by XpressPost again. Overall it cost me $45 dollars to send a single package. I don't think its fair that the Alymer depot made no effort to answer their phone over 2 days and in turn this ended up costing me $45 dollars. I would like to be refunded the 16.33 I originally paid for XpressPost. ******** ****** ****************
Business Response
Date: 25/07/2022
Thank
you for bringing this matter to our attention, we regret any inconvenience this
may have caused. Unfortunately as per Canada Post policy any item that cannot
be delivered will have to be returned to sender. As there was no Canada Post
Service Ticket provided in your complaint regarding this item , I invite you to
get in touch with our Customer Service support team at 1-866-607-6301, to have
an inquiry open.
Should
you have a service ticket created already and not happy with the outcome please
reach out to the ombudsman’s office with your service ticket number for an
appeal https://www.canadapost-postescanada.ca/ombudsman/

Thank
you,

Canada
Post Customer Care
Initial Complaint
Date:21/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Date:2022-June-19
2. Paid $312 for shipping cost with Canada Post 2-day express, including $72 for insurance charge, Value of the item is $3300
3. The Canada Post damaged the item during the shipping. The item is a PC with original packages from the Original manufacturer. When the receiver received the PC, the Motherboard and VIdeo card were damaged. I submitted a claim via the Canada Post website. But got a reply saying that "Although our investigation concluded your item followed proper packaging guidelines the item showed no signs of mishandling by Canada Post. As such we are unable to compensate you." Email Screenshot is attached and Item is also attached.
Business Response
Date: 22/07/2022
Thank you for bringing this matter to our attention, I was
able to find ticket numbers that had been recorded with Canada Post Customer
care on June 27,2022 that addressed this issue. We regret any inconveniences this might have caused you. Should you not be satisfied with the outcome of
your investigation please contact the Canada Post Ombudsman’s office to appeal
at https://www.canadapost.ca/ombudsman/ . You will need to provide the service ticket(s) numbers referencing your
complaint.

Thank you

Canada Post Customer Care
Customer Answer
Date: 22/07/2022

********** ********

I am rejecting this response because:
The Canada Post claim support center is not even helpful. I submitted the claims to them and got the messages back is "Although our investigation concluded your item followed proper packaging guidelines the item showed no signs of mishandling by Canada Post. As such we are unable to compensate you.".
I am not satisfied to the results.

Sincerely,

****** ****
Business Response
Date: 25/07/2022
Thank you for the additional
information . Canada Post Ombudsman office is there for appeal when customer feels
like their concerns were not properly addressed by Canada Post Customer service
or if they are not satisfied with the outcome of their investigation. As
advised earlier, should you not be satisfied with the outcome of your
investigation, please contact Canada Post Ombudsman’s office for an appeal at https://www.canadapost-postescanada.ca/ombudsman/ . You will need to provide your service ticket representing your complaint.

Thank you,

Canada Post Customer
Care
Customer Answer
Date: 30/07/2022

********** ********

I am rejecting this response because: I submitted the claim to their ombudsman for review. Will keep this post live for waiting the result if possible.

Sincerely,

****** ****
Initial Complaint
Date:20/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I was promised a full refund for package # **************** because of the service failure (see Canada Post ticket numbers # ********** *** * **********).

The total amount I paid was $22.13 including the stamps that were already affixed to the package before going to the post office.

The cheque should be sent to the following address :
***** ******** **** *** ****** ******* ************** ** *** ***

Thank you,
Business Response
Date: 22/07/2022
Thank you for bringing this matter to our attention. To insure
your concerns are addressed quickly , please get in touch with Canada Post
Customer Service at 1-866-607-6301.

Thank you,

Canada Post Customer Care.
Customer Answer
Date: 22/07/2022
********** ********

I am rejecting this response because it is not a response.
I have already contacted customer service too many times about this issue.
Please solve the issue ASAP.

Sincerely,

***** ********
Business Response
Date: 25/07/2022
Thank you for your feedback. Unfortunately as you stated
earlier in your complaint that you were promised a full refund but you haven’t
received it, Please contact Canada Post
Customer Service to have a cheque reissued. Should you not be satisfied with
the outcome, please contact the Canada Post Ombudsman’s office to appeal at https://www.canadapost.ca/ombudsman/ ,you will need to provide your service
ticket(s) numbers referencing your complaint.

Thank you ,

Canada Post Customer Service.
Initial Complaint
Date:16/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi. over a year ago. canada post change my postal code. from ****** to ******
well now more then a year past , everytime i try to fill up an application or other on the internet most of the time my new postal code ****** is rejected. that stop me from filling in my application. most of the time the only solution i have is to enter my old postal code to make my application though. even ***** ***** gave me trouble applying for a credit report because they kept refusing my new postal code. what am i to do. keep filing with WRONG postal and never recive my corespondance because canada post stop me from receiving my corespondance with old postal code. this is a big probleme for me . and i am sure most of the other canada post costumer that add their postal code change just like me (to ******) and probably other postal coded
i am sure are having the same issue

ps i am having the same issue on this site. i cannot change my postal code when filling complaint. it keep saying invalid postal code???
Business Response
Date: 21/07/2022
Thank you for bringing this
matter to our attention. We regret to hear that you have been having issues
with your new postal code and apologize for any inconvenience this may have caused.
As there was no Canada Post Service Ticket provided in your
complaint regarding this matter , please contact Canada Post Customer Service support
team at 1-866-607-6301. to ensure your concerns are addressed quickly.

Thank you,

Canada Post Customer Care
Customer Answer
Date: 25/07/2022

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***** *****

i have contacted canada post. they took my complainte and gave me a service code # 147068013

will see if they follow up. thank you.

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