Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

186 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:15/05/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Prepaid Canada Post **** and I reported that an Amount of $696.75 us was taking from my account (hacked) plus exchange fees of $17.42 for a Total OF $714.17 I reported that on This Monday BUT it seems that THEY DONT take that very seriously ! The TICKET Number is ****** and Re number is ******. This is the pre paid card I use for work related gas purpose ITS PRETTU OBVIOUS I didnt do that transaction and I am not waiting for 90 to 120 days for this to be resolve. I called several time as that transaction Occurred on may 08 2025 and now my account is Blocked for obvious reasons . I was told to emailed canada post with no further details. I NEED this amount to be return as soon as possible $714.17 I did offer to go to the **** but was told to wait 90 to 120 days for there internal investigation to carry on. I DONT have that kind of time and IT IS A PRE PAID credit Card. The merchant in question has no phone number or NOTHING!!!!!!!!!!!! So please lets FIX that **** Thank You
Business Response
Date: 26/05/2025
Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you wish to have an update on your ticket referenced above, invite you to contact ************************ at **************.

Thank you,
Canada Post **************
Customer Answer
Date: 26/05/2025
Complaint: 23335175

I am rejecting this response because: Every time I called to check on my ticket# they don't want to transfer me to there service level 2. and Last week when I did talk with level 2 Amai r was his name said that he has to escalate to a different level. SEE THE RESPONSE I got back from them! and also during my phone conversation (which I recorded) they did say that they had several complaints about that particular merchant (which they don't exactly know what merchant it is or don't even have a phone number to Contact them So yes I would like my money back IF full that is and as soon as possible.
See attached Gmail
RE: URGENT LEVEL 2 Charge Dispute on my card Ticket Number is #****** - IPM***-1928
Inbox
Search for all messages with label Inbox
Remove label Inbox from this conversation

Client Services <*********************************************************************>
Thu 22 May, 13:48 (4 days ago)

to me, *************************************************************, Client

Translate to French

Hello Stephane,

Thank you for your patience and understanding. Currently, I am unable to file a dispute for the unauthorized transaction.
I have raised a ticket (Ticket # IPM***-1928) with the *** team to investigate the reason for this issue. Once I can proceed with the dispute, we can work toward your refund as soon as possible.

Best regards,
Umair.

Sincerely,

******** *********
Customer Answer
Date: 26/05/2025
This just came in by email after an other phone call I made today May 26 2025 Just so that it is recorded TILL it settle and I get my money back. Thank You I wont clause this dispute until I get the full amount owing back from Canada Post
Here is the new email Dated May 26 2025
RE: URGENT LEVEL 2 Charge Dispute - 329240
Inbox
Search for all messages with label Inbox
Remove label Inbox from this conversation

***************
14:46 (11 minutes ago)

to me, *************************************************************, Client

Hello Stephane,
It was a pleasure speaking with you. I have discussed your case with the manager, and the dispute team will review it following the standard process for all disputes.
The estimated timeline for the dispute settlement is August 10, 2025. I attempted to advocate for an expedited review of the unauthorized transactions; however, my manager advised that it is beyond their control, and the standard process must be followed.

Your dispute reference number is 329240. Please let us know if you have any further questions.

Best regards,
Umair.
Umair | *************** Specialist
*************
****************

Customer Answer
Date: 27/05/2025
May 27 2025
Just got an email saying that they closed my card (see email) and that (IF I WIN THE DISPUTE) the funds will be deposited to a new card or a cheque would be sent to me. There is NO IF I WIN the dispute as it is a fraud that happen and to many more like me with there Canada Post Pre paid **** and 120 Days is a long wait to get my funds back as it is over $700.00
Thank You
Attached new Email
Hello Stephane,

I have closed your ************ for now so you will not be charged for the maintenance fee on the card. By August 10th in the event, you win the dispute all the funds will be transferred over to the new card where you can purchase it at the Canada Post office or you can ask for a refund cheque as $10.00 cheque fee will apply.

Best regards,
Umair.

Umair | Client Services Specialist
Peoples Group
****************
Initial Complaint
Date:23/04/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent several hours handcrafting a graduation gift for a customer in ************, I paid for tracked shipping. The customer didnt receive the item. I contacted Canada post and they will not cover the cost of the item or the cost I paid to have it shipped or losing the item. Im on disability and cannot afford to pay for Canada posts buffoonery out of my pocket. Please help me get what Im owed! Shame on Canada Post ripping off their small business on a fixed disability income! I have customers name and email to confirm not receiving and proof of shipping it a second time 1 month later.
Customer Answer
Date: 23/04/2025
I have proof that I printed the label, dropped it off with two other parcels printed at the same time. Both which were scanned and delivered. I have proof of the the conversion between the customer and myself showing they did not receive the item. I have their email address. If in fact Canada post denies being responsible for small business parcels whom have paid for tracked shipping, they need to clearly post on the boxes that any parcel that enter their post boxes are void of tracking and their responsibility to get the contents to the recipient. Im a small business and struggling with permanent disability whom is recocognizrd as such by the provincial and federal government of Canada. I cannot afford to take repeated loses due to canada posts lack of coop ability and or responsibility of the parcels they handle. I have clear proof the item was not delivered and was has made and delivered twice. Canada post needs to make me whole! Period.
Business Response
Date: 01/05/2025
Thank you for your recent Better Business review. We are very sorry that your item **************** has not arrived yet.
When a shipment is inducted with Canada Post using your Solution for Small business account, there are several options for this such as a Canada Post pick up, depositing the item at the postal counter or in a Street Letter box.Based on your scanning your item appears to have been deposited in a Street Letter box. Only once the shipment reaches one of our processing facilities are items scanned. These item-level scans confirm that Canada Post physically received the item. Our records indicate based on the scanning that Canada Post has not physically received this item yet.
If there are no physical scans for your item, or if the only scan recorded was 'Shipment picked up by Canada Post', we have no way of confirming the item in question was part of the shipment and cannot assume liability. In the future should you want to ensure your item receives and physical scan at the time of deposit you can induct your item at the postal counter, and it will be scanned confirming it was inducted.
Please see the link below:
******************************************************************************************************************************************
Canada Post *************** Customer Guide (March 26, 2025)
We are very sorry but unfortunately based on the Terms and Conditions a claim can not be started on this item. Should you not be satisfied with your Canada post investigation pertaining to service ticket(s) ********* and ********* please reach out the ***************** for an appeal.
*****************************************************************************
Thank you,
Canada Post
Customer Care
Customer Answer
Date: 01/05/2025
Complaint: 23240408

I am rejecting this response because: its not acceptable to provide a box that makes your mail disposable by Canada Post and not be responsible for it. You need to provide clear warning across every Canada post box stating that Canada post will not be responsible for any item placed on their postal boxes!! And that your hard work and the extra money you paid for tracked SHIPPING will be VOID! Its no wonder your employees want to quit, so do your customers. A small business on disability can only hope and pray Canada provides a responsible mailing system for ppl who are scrapping to make a living. Shame on YOU!

Sincerely,

***** *****
Customer Answer
Date: 01/05/2025
It was proven that I had to ship this item twice to the same address, I have proof that customer did not receive the item. If in fact youre completely irresponsible for all your drop boxes, they should be removed as theyre a liability to small business or a CLEAR WARNING LABEL should be visible by every single Canadian that Canada post doesnt care about you or your mail. All they want is your money, so be sure to waste our employees time everyday you need to ship a letter as theyre boxes and their handlers are completely incompetent of delivering your mail. This is how the rich stay rich and the poor who are disabled who live off of less than ****** a year stay poor. You should be shut down and I would pan on containing my local MLA about this situation. Enough is enough.
Initial Complaint
Date:31/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So canada post has this pay duties and taxes online, which I did and I paid my ******. When the delivery agent came, she was more interested in handing me the delivery notice than to give me the package in which I have already paid for. I told the delivery agent I have - proof of payment email from canada post - the tracking already updated and it literally says "Duty and taxes paid online"- I have a confirmation number as well the delivery agent just doesn't want to accept anything at all so she gave me the delivery notice in a hurry and I closed the door. Gonna be honest I'm a little on the heavier side and my ankle is not great, I work from home and I don't have a car. Its March 31st and after the freezing rain its ****** cold outside, I have to walk almost 2km to and then another 2km back to my home just to pick up the package that was LITERALLY IN FRONT OF MY DOOR with the delivery agent and I paid my taxes online already and it was already reflected in the tracking. - I called customer service, my god the menu *****, I had to kept telling the virtual assistant that I want to speak to an agent and the virtual assistant said : Can you tell me why you want to speak to an agent, then continues to ramble the exact same thing in its automated menu. So incredibly frustrating, even though I pay my taxes and do things on time, Canada post just continues to be.... so inefficient and not caring. Never using the online portal again since the delivery agents don't even check anything. - finally reached ** ********* resolution latest 7th april and its march 31st right now. Thx Canada Post.
Business Response
Date: 08/04/2025
Thank you for bringing this to our attention. We are very sorry for the service failure and lack of delivery to your door which caused you to have to travel to the ************ This is not the experience we want for our customers.

Your Service ticket ********* was brought to the attention of the depot Supervisor and was addressed with the Delivery agent.This should not happen again. Again, we are very sorry for service failure and hope to restore your faith in Canada Post in the future.

Thank you,
Canada Post
Customer Care
Initial Complaint
Date:26/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following items were returned via Canada Post back to ******* , one on March 11th and March 13th,2025. There are 2 updates on the ** site , have opened tickets with them . The company ******* is telling me to wai, items in transit . It had been 2 weeks . To me, it's obvious Canada Post lost both my packages and are not owning up to it . I have created tickets with them, they say they are looking into it . I am trying to get refunds from the company but Canada Post is not claiming the packages as lost . CanadaPost keeps claiming packages are in transit , and are only changing the expected dates of delivery . I cannot obtain my refunds from the company because they are stalling and not claiming that packages are lost .
Business Response
Date: 28/03/2025

Thank you for reaching out.

We are aware that your matter is being investigated and our Claims Team has reached out to you to provide an update. Thank you in advance for your patience as we gather more information to resolve this issue.

Should you wish to know more please contact us at ************** and provide your ticket and tracking numbers in order for us to assist you further.

Canada Post
Customer Care
Customer Answer
Date: 28/03/2025
Complaint: 23117444

I am rejecting this response because: it seems quite obvious at this point the package has been lost . This is the second package that has been lost . ******* keeps telling me to wait and assumes the package is still in transit . A claim needs to be made so I can receive my refund from ******* .

Sincerely,

***** ******
Initial Complaint
Date:17/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been receiving my mail. I have not received my **** cheque which was listed as mailed out weeks ago, or any of my payments from customers as I have a small business. I have had to run around trying to get people to hold my cheques and cancel to reissue because my mail isn't showing up. I called Canada Post and was told I would receive a call back, not only did I not get a call back, but when I eventually called again I was told my issue was closed and that there are no problems with my mail...which is interesting because I am still not receiving my mail. No one can come up with a reason as to why my mail isn't being delivered and no one at Canada Post is willing to help figure it out. This is completely unacceptable and I just want someone to figure out what is causing this and find a remedy so I can start receiving my mail...
Business Response
Date: 24/03/2025
Thank you for bringing this matter to our attention, we are very sorry for the service failure and inconvenience this has caused. I was able to find Service Tickets that had been opened with Canada Post ************* on March ***** and ** and investigated the matter of no mail delivery. This is not the experience we want for our customers and regret the stress and inconvenience this caused. We appreciate your feedback, and we will work to improve the customer experience. As noted in the service tickets that were created by ************** the complaint was passed on to our Canada Post local Depot for the missing Lettermail items. Unfortunately they confirmed all mail that they are getting for your address is being delivered as addressed.

Should you not be satisfied with outcome of your investigation please contact the Canada Post ***************** to appeal at ************************************************ you will need to provide the ombudsman office with your service ticket numbers (*********, *********, *********) referencing your complaint.

Thank you,
Canada Post
Customer Care
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parcle was send from ******** it was returned from Canada without any reason mentioned. I belive as per my info adress and phone number was correct.I want to know exact reason as my parents have spend money and they have to spend more money to recieve ***** one was called on phone number mentioned on parcel and there was no card left on door for later pick up.
Business Response
Date: 17/03/2025
Thank you for your recent feedback. We are truly sorry for the return of this item and can understand the frustration and concern caused when the reason is unknown. Items can be returned for many reasons; in this case it was not made clear from the scanning as to what happened. It should be marked on the parcel as to the reason for the return, please verify with the sender.
When an item scans verify addressee this could mean a missing unit number/ house number or damage to the label, so delivery was not possible. The phone number unfortunately is not captured to correct addresses,it would be used for Customs or Security and investigations.
Please follow up with the sender of the item in ******** to verify the reason on the parcel for the return. An investigation for a refund can be started with the ***************************** should the sender determine the return was a mistake. The ****************************** internally comes to Canada Post for more information on why the item was returned and thus may consider a refund.
Should you require more details on the process please contact Canada Post Customer Care.
You have several options:
Customer Care can be reached by phone at ************** Monday to Friday, 7 am to 11 pm EST Saturday and Sunday, 9 am to 9 pm EST.
Or online at Support Support: Find answers, contact us or report a problem | Canada Post (******************************************************)

Regards,
Canada Post
Customer Care
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently moved into a new place. I needed to get keys from Canada Post to access my community mailbox and receive mail at my new address. I submitted a request on the Canada Post website for new keys as a new resident. A service that they claim on their website is provided free of charge. They are supposed to change the locks and provide me with keys for free. I get my delivery notice to go pick up the keys and it says amount owed $25 I fill out a support ticket on their website because this must be a mistake. I am not asking for replacement keys because there is nothing to replace. I get a voicemail a few days later telling me that it is their procedure to charge for new keys. This is false. In total I have opened three support tickets and filled out the request for new keys as a new resident twice. They are still claiming I owe them $29 for a free of charge service.
Business Response
Date: 10/03/2025
Canada Post has reached out to the customer to resolve this issue.
Thank you,
Canada Post
Customer Care
Customer Answer
Date: 17/04/2025
I ordered an item online. I have no say on what delivery service the seller opts to use. They unfortunately chose Canada Post. I paid for shipping. I specifically requested that they deliver it to my front door because I dont have a community mailbox, canada post never gave me access to my mailbox. They delivered my package to a mailbox. I have absolutely no idea who's mailbox they put it in if I dont have one. I have opened a support ticket and tried contacting them to no avail. They stole my property and delivered it to someone else.
Business Response
Date: 23/04/2025
Canada Post has reached out to the customer to resolve this.
Thanks,
Canada Post
Customer Care
Initial Complaint
Date:19/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I call the canadapost customer service over 10 times in past two month.They said they will investigate and give me an answer. Until now, I never received any phone call or email from Canada post.That is a laptop, it values over $4000 cad.I am so nervous that I will lose my laptop and I just lost the job .
Business Response
Date: 27/02/2025
Thank you for the follow up on your recent experience with Canada Post. We are very sorry for the inconvenience caused by this missing item and do truly appreciate your business and feedback.

Canada Post Trace and ***************** is currently working on your service ticket ********* and has been in contact with you via email on Feb 19, 2025 with details on the next steps for the trace process. Should you not have received this email please follow up with Canada Post ************* to have the email resent as it was asking you to verify some details for the trace. Please call **************** directly at ************** and provide them with your service ticket number.
Thank you,
Canada Post
Customer Care
Customer Answer
Date: 05/03/2025
Complaint: 22960620

I am rejecting this response because:

I am reaching out with deep frustration regarding my ongoing claim request. As of March 5, 2025, I have received no responseno phone call, no emailnothing. The two-week investigation period (March 4, 2025) that Canada Post required has already passed, yet I am still left without a resolution.

Given the lack of response, I am now formally requesting a claim for the full value of the laptop and the shipping fee ($21.33).

This laptop was a return to Amazon, and since I have not received any confirmation or refund from them, I am providing the necessary documentation to support my claim:

Return label (attached)
Invoice (attached)
I have waited long enough, and this issue needs to be resolved now. Please confirm receipt of this claim request and provide a timeline for processing my refund.

I appreciate your urgent attention to this matter and look forward to a prompt response.

Sincerely,

**** ***
Business Response
Date: 12/03/2025
Thank you for following up on your recent complaint. We are very sorry for the frustration this process is causing you.
We have checked your Trace and Claims ticket ********* and it is still currently being worked on. You were emailed at ******************** on March ******* by your Trace and Claims *** with the more details on the trace process and what information they were looking for from you to continue with the claims process. As of March 12th there is no reply from you attached to the ticket. Please ensure you respond to the email you received to complete the process. The Canada Post supervisor you spoke to on March ******* also confirmed to you have been emailed and that we have not received a reply from you with the required documents. Please check your Junk or Spam mail. Was this email not received? We have attached a copy of the email sent.
Thank you,
Canada Post
Customer Care
Initial Complaint
Date:13/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered prescription glasses from eyebuydirect, paid for priority shipping as I cannot see without my glasses and my current glasses lens are broken. Canada post put the glasses on the wrong delivery truck. I contacted them asking what happened and they explained it was their fault as is was a processing error. They do not have any updates on shipping. They do not know when it will be shipped or if the package is lost. My glasses were supposed to be delivered yesterday (priority shipping). I have not received any clarity and I am absolutely terrified my glasses are lost and I will not be able to see. What am I supposed to do? They don't seem to care they've done any wrongdoing and have not looked into getting an updated delivery status.
Business Response
Date: 20/02/2025
Thank you for bringing this to our attention, we are very sorry for the inconvenience caused and do truly appreciate your business and feedback. Unfortunately there can be unforeseen delays and a item can be misroute in error, we do our best to get them back on track as soon as possible.

Should you wish to pursue a formal trace investigation regarding the matter, please contact Canada post directly and provide them with your tracking number. Our **************** support team can be reached:
1)Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************;
2)Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET
3)Phone We provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************.
Sincerely,
Canada Post
Customer Care
Initial Complaint
Date:07/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2025-01-28Received email from Canada Post stating my package with tracking number **************** was delivered to my community mailbox. I checked my mailbox, it was not there.2025-01-30Submitted an enquiry online with Canada Post. Ticket #**********. I received no response. When I check the ticket online it just says closed.2025-02-05Submitted an appeal to the Canada Post ombudsman asking that they take action, the form asked me to state what I wanted, I said I want Canada Post to look for my package, and I want them to let me know what efforts they have made to do so, including (space on your form is limiting me): (1) search community mailboxes near me (2) ask the the community mailbox users if they have it in their possession to return it to the post office, and to remind other mailbox users that keeping mail that is not theirs is illegal.(3) Admit fault and to NOT tell me to go back to the sender.2025-02-06I received a reply from the ombudsman stating that they cannot help me because I am not the sender. I dont understand why they will only deal with the sender I was the one who received an email from Canada Post saying my package was delivered to a locked mailbox when it wasnt. Either they put my package in the wrong box, or they stole it. My dealings have all been online through Canada Post. I haven't had dealings directly with the physical post office (the address I am providing) , as they are the post office who would have handled my package and who delivered to someone other than me. They are the only people who can find my package. I can't go to them directly as Canada Post has the online ticket and ombudsman system. Canada Post have told me they delivered my package to me when they did not (which means they either delivered it to someone else or they kept it - I can't think of any other scenario). They need to do a physical search and find my package.I am enclosing pictures of what is in the package.
Customer Answer
Date: 11/02/2025
My package arrived today. I am pleased with the outcome. I dont require anything else from Canada Post.

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Canada Post Corporation is NOT a BBB Accredited Business.