Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canada Post Corporation has 76 locations, listed below.

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  Canada Post Corporation

  2701 Riverside Drive Suite 1200 City of Ottawa, ON K1A 0B1

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  Canada Post Corporation

  13a Perron St St Albert, AB T8N 1E5

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  Canada Post Corporation

  15715 66 St Edmonton, AB T5Y 3A5

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  Canada Post Corporation

  14505 124 Ave Edmonton, AB T5L 3B2

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  Canada Post Corporation

  164 White St Smoky Lake, AB T0A 3C0

Review Details

• Review fromCatherine B.

  Date: 05/08/2022

  1 star

  Catherine B.

  Date: 05/08/2022

  August 4th 2022 Waiting for Expresspost from ******** to *********, ** Signature needed at delivery.Using Canada Post App, to keep track. Package registered on App as picked up from sender, July 28th, 2022 at 1:58PM.No info on package via Canada Post App, until Aug 4th 2022 @ 8AM approx. Package is in ******* ** and will be delivered that day. Package is from an Amazon Seller.Waiting around for Post Person to come to my Apartment. Get a notification that an attempted delivery card was left at building.I live in a 3 year old building with a state of the art intercom system, where the intercom system connects to my phone. anywhere. I can buzz couriers in the building like Amazon if I am not home, for example.I live in a Senior, building where seniors have major mobility issues. Amputees, motorized wheel chairs, electric scooters, walkers, as well as Dementia, M.S and stroke related mobility issues.It is very evident when you enter my building.Seniors who, Struggle, from the moment they wake up to the moment they go to bed.Canada Post person, made no attempt to contact me at anytime they were on the building delivering the daily Mail.This type of laziness is unacceptable for out senior building.Extra money was paid for Expresspost, for what.?Seniors like myself have to get to a drugstore post office to pick up a package, because of a post persons lack of Apathy, laziness. Surely they have ageing, Mothers and Grandmothers?No signature or carrier number, on delivery attempt card. Should have carriers Id number for follow up.The post person had the key to put the card in my mailbox, they should have taken the time to push the intercom.We had a female post person last year. who did contact us via intercom, in the past. This is what residents of the building are used, too! There will be many more complaint regarding this issue, sure.I wish Amazon would not use Canada Post, for deliveries, like this.

  Canada Post Corporation

  Date: 10/08/2022

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you. As there was no Canada ************ Ticket provided in your complaint regarding your delivery issue, I invite you to get in touch with our **************** support team at **************, to ensure your concerns are addressed quickly. Should you have a service ticket created already and feel that you concern has not been fully addressed by Canada Post, please reach out to the ombudsmans office with your service ticket number for an appeal https://www.canadapost-postescanada.ca/ombudsman/ Thank you, Canada *******************

• Review fromRobert P

  Date: 03/08/2022

  1 star

  Robert P

  Date: 03/08/2022

  An essential service should include service. It should also demonstrate that its employees or service providers know the procedures and requirements of their jobs. I have spent my morning in the most mindless run-around with the parcel collection service at this locationonly to discover that Canada Posts policies and procedures, as they are provided online, are entirely contrary to what I was told in-person, before I was turned away without my package or any suggestion of assistance. This location is a good example why I refuse to use Canada Post when given any other alternative, and frankly one of the worst ways to move any product between destinations in Canada. I have never been given reason to believe Canada Post offers any accountability for their shoddy and dismissive standards; but I would discourage anyone else who may try to do so.

  Canada Post Corporation

  Date: 08/08/2022

  Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you and I hope that we will have an opportunity to restore your confidence in our service in the future. As there was no Canada ************ Ticket provided in your complaint regarding this issue , Please contact **************** support team at **************, to ensure your concerns are addressed quickly. Should you have a service ticket created already and not happy with the outcome please reach out to the ombudsmans office with your service ticket number for an appeal https://www.canadapost-postescanada.ca/ombudsman/ . Thank you , Canada *******************

• Review fromak d

  Date: 28/07/2022

  1 star

  ak d

  Date: 28/07/2022

  I had a package from *********** to North York. ***** post said it was delivered on July 22, but it never arrived. It was expedited shipping which costs $25 and it was going to be late, but then their website updated to say they had delivered to my doorstep. I never received anything, there is nothing in my mail room or around my building and my building has cameras everywhere, so before this, I had never had a problem with any package. I waited the 24 hours their website said to wait and my package still didn't arrive so I opened a ticket with their bot (0 1 4 7 0 5 8 6 9 7 ) and nobody even tried to contact me, they just told me to wait 3 days. after 3 days nothing had arrived so I tried to open another ticked and their bot just told me that since 3 days had already passed there is nothing they can do about it.

  Canada Post Corporation

  Date: 02/08/2022

  Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you. According to your local delivery office , your item was not located. I am very sorry that we have no further updates for you regarding your item . Should you require a formal trace on this item, the sender would need to initiate this with Canada Post. Any claim paid is issued to the sender of the item. Should you not be happy with the outcome please visit the Canada Post Ombudsman https://www.canadapost-postescanada.ca/ombudsman/ and provide them with your service ticket numbers to review your file.Thank you, Canada *******************