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Business Profile

Post Offices

Canada Post Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Canada Post Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Post Corporation has 76 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 133 Customer Reviews

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    Review Details

    • Zeineb B

      Date: 19/10/2022

      Zeineb B

      Date: 19/10/2022

      If I could put 0 star I would, Post Canada is horrible ! They say they can't redirect a package returned to sender due to "missing/incorrect" information !! And I tell you what !! The address is CORRECT ! not missing anything !! It is the person reading the address is missing a brain !! They are STUPID !! I confirmed the address with the sender 100 times before they send the package !! Even hypothetically the address is "incorrect" they should give the option to customers to correct it and have it sent to the correct one. HORRIBLE HORRIBLE company !!

      Canada Post Corporation

      Date: 20/10/2022

      Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you. Should you have a service ticket created already and feel that your concern has not been fully addressed by Canada Post, please reach out to the ombudsmans office with your service ticket number for an appeal https://www.canadapost-postescanada.ca/ombudsman/ Thank you, Canada ******************

    • Catherine M

      Date: 17/10/2022

      Catherine M

      Date: 17/10/2022

      I placed an order on July 20 that was to be delivered by Canada Post. On September 15, I contacted them as I had not yet received the package. One of the items was inexplicably returned to the sender, who subsequently provided me with a refund for that item. Unfortunately, the other same thing from the same supplier has gone missing. I called Canada Post again on October 17 and received no explanation for the missing item or why one item would have been returned to the supplier. They will not provide a refund for the item they lost. Instead, they gave me a ticket number, which I now have to pass on to the supplier, who will hopefully process the request for the refund. If/when the supplier receives a refund from Canada Post, they will, I assume, pass on the refunded amount to me. I have never encountered such a lack of accountability and unfortunately, I feel I can no longer trust Canada Post with any delivery service.

      Canada Post Corporation

      Date: 19/10/2022

      Thank you for bringing this matter to our attention. Please contact our ************************ provide your service ticket number and ask to speak to a Supervisor as they will be able to further review why your items are being returned as well as any other concerns regarding refunds.Thank you,Canada Post

    • Doug H

      Date: 14/10/2022

      Doug H

      Date: 14/10/2022

      Totally unacceptable service from Canada Post. Package was sent from city of St. *************** to be delivered to me ********************. They sent the package to ****** **. They claim it could have been for multiple reasons, sorting, processing based on capacity and limitations, etc. it has been a week now and I am still waiting for my package that I should have received the next day.They put my package on the wrong truck and wont own up to it. Totally incompetent personnel working here.

      Canada Post Corporation

      Date: 19/10/2022

      Thank you for bringing this matter to our attention. We appreciate your feedback, and we will work to improve the customer experience. I truly regret the stress and any inconvenience this may have caused. As there was no Canada ************ Ticket provided in your complaint, I invite you to get in touch with our **************** support team at **************, to ensure your concerns are addressed quickly.Should you require a formal trace on this item, the sender will need to contact Canada Post to have an investigation started. Thank you,Canada ******************

    • Tracy Y

      Date: 12/10/2022

      Tracy Y

      Date: 12/10/2022

      Absolutely mind blowing that your company lies, gaslights, and gives different stories, from regular phone workers, to even the head manager lying about about whether Canada post received a package from the seller. Funny that after 4 different calls, and complaints, being told they do not have the package (which my husband lost precious time, and money on for his business) the package shows up the next day?!?! Disgraceful business practice!, and customer service! Any time we have the option to use a different service than CP, we definitely will!

      Canada Post Corporation

      Date: 14/10/2022

      Thank you for your feedback. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you,Canada ******************

    • Ja K

      Date: 11/10/2022

      Ja K

      Date: 11/10/2022

      Underwhelming services, outrageous prices and never liable for your damaged or missing goods that inevitably happens.

      Canada Post Corporation

      Date: 14/10/2022

      Thank you for bringing this matter to our attention. We appreciate your feedback, and we will work to improve the customer experience. Thank you, ********************** ******************

    • Neal C

      Date: 04/10/2022

      Neal C

      Date: 04/10/2022

      I have had issues with Canada Post reliably delivering mail for over a year now.From November 2021 to March 2022 I received virtually no mail; on March 14th, 2022 I received a giant stack of mail with bills, time sensitive communications requiring a response, and other urgent items. I contacted Canada Post by phone, left a message, and was informed (by an "automated assistant") not to expect a response.On September 2nd, 2022 I had a prepaid **** mailed out to me which has not yet arrived. I went online to chat with yet another virtual assistant, who was of no help whatsoever and who's responses were severely limited. I tried calling the Canada Post "help" line, and again they were of no help if the item in question has no tracking number.In summary - Canada Post cannot help you find an item they have mishandled over the phone, online, or via email. I would give this company zero stars if I could. They are completely incompetent and do not care in the least about your experience dealing with them.

      Canada Post Corporation

      Date: 07/10/2022

      Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you. Should you feel that you concern has not been fully addressed by Canada Post, please reach out to the Canada ********************** with your service ticket number. https://www.canadapost-postescanada.ca/ombudsman/ Thank you, Canada ******************

    • Jay S

      Date: 22/09/2022

      Jay S

      Date: 22/09/2022

      Your delivery drivers don't ring doorbells, and then hand out delivery notices. Then they leave the items on the truck overnight. This is why companies like amazon track their drivers with cameras and gps. Figure out what you're doing. I wish I could rate you 0 stars your delivery drivers ****.

      Canada Post Corporation

      Date: 27/09/2022

      Thank you for bringing this matter to our attention. We appreciate your feedback and we will work to improve the customer experience. I hope that we will have an opportunity to restore your confidence in our service in the future.Thank you,Canada *******************

    • Danika B

      Date: 21/09/2022

      Danika B

      Date: 21/09/2022

      Ordered an item that was to be shipped immediately. That was September 12. Today is September 21 and still nothing. They hold no responsible for our items or how they conduct as a company. They hold no standards what so ever! I hate having to do any time of business with Canada Post. Like history, they should be a thing of the past

      Canada Post Corporation

      Date: 23/09/2022

      Thank you for your feedback. This is not the experience we want for our customers and regret the stress and inconvenience this may have caused you. As there was no Canada ************ Ticket provided in your complaint regarding your item , I invite you to get in touch with our **************** support team to address your concerns.You have several options: 1) Open an online service ticket (Depending on your concern, you can open an online service ticket for parcel delivery issues, tracking, general mail delivery, post office issues and more. https://www.canadapostpostescanada.ca/web/en/pages/support/default.page#panel2-3 2) Chat - Our customer service representatives are available to provide support 7 days a week. Chat is available: Monday to Friday, 7 am to 11 pm ET - Saturday and Sunday, 9 am to 9 pm ET 3) Phone- we provide customer support over the phone in both English and French. We also offer a TTY phone number for use by customers with compatible devices. Please call **************** directly at **************. Thank you,Canada ******************

    • Patricia M

      Date: 12/09/2022

      The Canada Post Offices in ********* and *************, Cape Breton, *********** have the most helpful, kindest Staff. It's a pleasure to feel welcome each time I go to mail a parcel, which is quite often. Thank You all for your wonderful service :-) Cheers

    • Graham S

      Date: 10/09/2022

      Graham S

      Date: 10/09/2022

      Paid for registered mail $26 Very important documents including birth certificates (3-7 days expected delivery time)item processed 4 hours later then nothing at all for a week ?? Very concerning because of identity theft etc no updates . Where are my documents????

      Canada Post Corporation

      Date: 14/09/2022

      Thank you for bringing this matter to our attention. This is not the experience we want for our customers and regret the stress and any inconvenience this may have caused you.As there was no Canada ************ Ticket provided in your complaint regarding your item , please contact Canada ********************* directly at ************** ,to ensure your concerns are addressed quickly.Thank you, Canada *******************

    Canada Post Corporation is NOT a BBB Accredited Business.

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