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Business Profile

Health Products

True Tone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the diet pills from this company Couldnt take returned for full refund They received product back and ****** the customer service representative told me they returned the full amount to 5/3 bank gave me the tracking number for the *** refunded ********** when my husband checked ********************* 5/3 had no record of the return have called several times to this company which they ****** keeps telling me they are trying to straighten it out Been dealing with this since03-25-2024 my husband **** e-mail the company management ***** but we have received no answer They owe us ****** for the product We had to pay shipping of $12.45 postal to send it back We have a signed receipt where they receive it. But the complaint is not getting our money back have a paper guarantee of a hundred percent refund. Order Id ******** and ******** They charge me also for three bottles that they never sent but ****** assured me I would receive a full refund one for ****** and ***** with total being ****** thank you you can call me anytime *************

True Tone is NOT a BBB Accredited Business.

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