Reviews

Review Details

• Review fromGail M

  Date: 10/11/2023

  5 stars

  Gail M

  Date: 10/11/2023

  I was speaking to Alice to make my reservation. She was friendly, polite and helpful. We received exactly the room and dinner reservation we were looking for at the dates we requested. ** ******* *** * *** **** *** *********** ** I asked if we could have a room not too far from the elevator to which Alice put in a request. I couldn’t have asked for more accommodating service. Every time we visit Living Water Resort we have a very enjoyable stay and a fabulous dining experience.

  Vitality Assurance Vacations

  Date: 07/12/2023

  Hi, ****. Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Alice provided you with friendly, polite, and helpful service, and that you received the desired room and dinner reservations for your requested dates. We truly appreciate your kind words about the accommodating service, especially regarding the request for a room close to the elevator. Your feedback means the world to us, and it truly makes our day to know that you consistently have enjoyable stays and amazing dining experiences at Living Water Resort. We look forward to welcoming you and your family back!

• Review fromPADMANABHAN R

  Date: 13/08/2023

  5 stars

  PADMANABHAN R

  Date: 13/08/2023

  *********** ****
  The first experience on my family vacation was awesome and so memorable. Salute to the team of staffs in Vitality Vacation for the best arrangement. My family had a great time and thoroughly enjoyed and could not want to come back home. My advise for the other families- Plan your vacation much earlier, go through all details once booking done and get the confirmation from the resort where planned to stay and get the help from support and member team of vitality vacations if any doubt to clear. MY STAY WAS VERY VERY GOOD AS ROYAL CLASS TREAT. Especially Money to worth staying ratio was so grateful and incomparable with other stay. Looking forward to having my next vacation soon. All the very best for other existing members and new and yet to join members.

  Vitality Assurance Vacations

  Date: 07/12/2023

  Hello, ***********. We're thrilled to hear that your family's first vacation experience was "awesome"! It's reassuring to know that our hardworking staff contributed to the success of your family vacation. We appreciate your helpful advice on advance planning and confirmation of details, and we're delighted to hear that your stay was nothing short of superb. Thank you for selecting staying with us; we look forward to welcoming you and your family on your next vacation.

• Review fromTy O

  Date: 12/08/2023

  1 star

  Ty O

  Date: 12/08/2023

  Absolutely Horrible.
  Many open slots a few weeks before booking should tell you something!
  Vitality makes you show up for a mandatory meeting which is normal but they choose only the 1 time slot they feel is appropriate! They booked us between our nights at 12:00 while we had other plans and refused to change the meeting date to any other time even the day before or after, after I explained the day they chose for us we already had booked blue mountain!
  *** *** ******* *** ******** *** *** ******* ******* ** ***  
  We booked at living water, was given special permission to have 2 families with same last name to book at same time as we were looking to purchase a time share. I advised we had other time shares and looking for another in Canada. Ms H. the manager, advised we could until 2 weeks prior to the vacation. 2 weeks before they changed their mind and demanding proof of other time shares and mandated that we bring *** contracts as well as all members listed on the time share needed to be at the resort yet they would ONLY allow us 2 rooms.
  Considering our family has tens of thousands of points spread out between parents and siblings we all cannot vacation at one time. This was not disclosed. When I advised Jen H. on the phone this was not terms of sale and was Bs she just snickered and was condescending to the point when she wanted to talk I did not want to even listen to her anymore, considering they called 17 times to push me to book this 1/5 star vacation.
  After speaking with the employee Elaine who was understanding, the manager Jen H. called and was absolutely terrible. @Vitality look at your reviews of this property! The issues are with the leadership/ manger. Save your name and get a new manager if not, the property needs to find a NEW managing Vacation team to assist them as people are not taking advantage of the rooms at 80% off with significant vacancies each night. No wonder why.. change your managing partner ******* ******

  Vitality Assurance Vacations

  Date: 04/01/2024

  Thank you for sharing your recent experience with us. We appreciate your feedback and take your concerns seriously. Upon reviewing the recorded conversation, between our representative, it appears there was a we were attempting to explain our policies, but you did not want to have us explain them in further detail. Our intention is always to provide clear communication and a positive experience for our customers. We are committed to improving our communication, and we would like to let you know that Jennifer processed your request to be added to the Do Not Call (DNC) list and that a refund has been issued. If there are any additional concerns or details you would like to share, please feel free to contact our customer service team directly.
  

   

• Review fromJason W

  Date: 07/07/2023

  1 star

  Jason W

  Date: 07/07/2023

  They offered a weekend stay at a cheap rate. After taking my money, when they found out my marital status they said I didn't qualify.
  ******* ****** ** ********* ******* ** ***** ** ************** ** ******** On top of this when I tried to call the next day, at least four phone numbers associated with the company got disconnected.

  Vitality Assurance Vacations

  Date: 07/12/2023

  Hi *****, We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We want to assure you that your concerns are taken seriously. To avail of our offer, certain qualifications are necessary, however, should you not meet the qualifying criteria, we would be delighted to process a refund for you, as the travel package would not be accessible in such circumstances. In the meantime, we would like to express our sympathy for any frustration or inconvenience this may have caused you. Our aim is to find a positive resolution for you. Please provide us with your contact details at ###-###-####, and we will ensure that a representative reaches out to you promptly to discuss a suitable solution. Once again, we apologize for any inconvenience, and we appreciate your patience as we work to address this matter.

• Review fromNel T

  Date: 22/06/2023

  1 star

  Nel T

  Date: 22/06/2023

  They advertise their 2 days or 3 day stay, at their resort for a wonderful fee. Take your credit card payment and then you are contacted by a marketing person who asks many questions and then says, " I'm sorry ,you don't quality". They will not tell you why you don't qualify. ** ** ******* ** ** ****** ************  
  I strongly feel they won’t pay me back. Why would you run a business like this? I will connect with Human Rights tribunal .

  Vitality Assurance Vacations

  Date: 04/01/2024

  Hi, ***. Our records indicate that you were successfully refunded on June 21st, which we hope resolved any concerns you may have had. However, it appears that there might be a misunderstanding, as we were unable to reach you during our recent attempt to call you. Our agent left a message requesting you to give us a call back. We have given you your reimbursement; thus, we would appreciate it if you could update our review to reflect that.
  

   

• Review fromAllison W

  Date: 25/05/2023

  1 star

  Allison W

  Date: 25/05/2023

  *** ******* * **** ******** Purchase now suffer later!! Never have I have experienced the worst customer service and obtuse individuals in my life.
  This company should be fired from the Resorts promotion company!!
  They are actually ruining what could possibly be a great opportunity for so many.
  The thing that cracks me up the most. Leave a message and they will try to reach out to you in the three business days. Lol. So if I leave a message on a Wednesday, I am suppose to pray that I will get a response by Monday.
  No wonder they they us outside terrible marketing to try and secure buyers.
  Terrible Marketing n Staff to boot.
  Fancy, saying to Boot they all should get the boot out the door.
  *********** ****** ******* needs to correct this problem. The worst advertising is word of mouth!

  Vitality Assurance Vacations

  Date: 04/01/2024

  Hello *******, we sincerely apologize for the inconvenience you've experienced and the frustration it has caused you. We would like to address your concerns regarding our customer service and overall experience. We take customer feedback seriously, and I want to assure you that your concerns are being treated with the utmost importance. Our Customer Review & Editing Specialist contacted you on December 11, 2023. We understand that you have faced challenges with our response time, but we appreciate. We continually work on improving our communication process to ensure that messages are addressed promptly and seamlessly. Regarding your comments on our marketing and staff, I assure you that we are committed to providing the best possible experience for our customers. Your feedback will be shared with our team to identify areas for improvement and training opportunities.
  We would appreciate it if you contacted us to delve into this further.
  

   

• Review fromDaniel W

  Date: 06/02/2023

  1 star

  Daniel W

  Date: 06/02/2023

  **** ************ ** *** ****** They sell you sunshine and deliver a storm.
  1. VAV said that we can use the 2 x 3 night package in Collingwood and South Carolina. Apparently you can use it only in Collingwood. Also you can use only 1 package in high season (which was definately not explained to us). They rush you through initialing the fine print which lays out the above.
  2. VAV said that we can most definately use the vouchers in Hawaii (and they knew this was the main reason we purchased this package). When we went to book, they said Hawaii is rarely available.
  3. The customer service team is condesending and loves to say "as I said", "as is states in the contract".
  They should have the sales people managing the customer service lines to hold them accountable.

  Vitality Assurance Vacations

  Date: 28/06/2023

  Hello ******. We appreciate you reaching out. Our commitment at Vitality Vacations is to provide exceptional service. We understand that Hawaii was an important factor in your decision, and I regret that we were unable to meet your needs in this regard. We understand how important Hawaii was to you, and we apologize for not being able to fulfill your expectations in this regard. We deeply regret any disappointment this may have caused you. Rest assured, we are committed to learning from this situation and taking steps to enhance our offerings and communication. Additionally, we apologize if our customer service team did not provide you with the level of service you deserve. We take this matter seriously and will be following up on this incident promptly. Ongoing training will be provided to our team to ensure that we maintain the high standards we set for ourselves. Our intention has always been to assist and support our valued customers, and we apologize if we fell short of that during your interactions.
  Your feedback is invaluable to us, and we want to make things right. We want to ensure that you feel heard and respected as our customer. I kindly request you to reach out to our customer service department directly at ************@*****************.com. By doing so, we can address your concerns individually and work towards finding a solution that will hopefully help to remedy the matters you have raise

• Review fromEric J

  Date: 05/01/2023

  1 star

  Eric J

  Date: 05/01/2023

  **** ** ********** ******! Their tactic is they will advertise promotion in ******** like I purchased Vitality Vacations - ****** ***** **** Resort $249 + $150. Then when you check the availability, it will show with a green check mark so you thought it’s available for that date you wanted but then once you hit submit for your booking then you will receive emails for your receipt and another email loading your offer and you need to dial their customer service to know more about this offer. It’s impossible to reach their customer service as no one answer so you will have to leave a message, and someone will contact you within 3 days they said. Once someone returned your call then you will be surprised with tons of questions and the date you want is not available. In addition, If you have a timeshare with someone, they will have to also come with you otherwise you will not get the deal and this is not giving you option for money back. I am trying to rebook and sent several emails, and no one is responding and so far the WORST CUSTOMER SERVICE!!!

  Vitality Assurance Vacations

  Date: 01/05/2023

  *** *********** ***** ** *** * *****  It is a legitimate offer, with conditions and dates are subject to availability.  The stay is discounted 70% from the retail rates so yes, there are some requirements and blackout dates which is like most 'promotional' offers in life.  Due to the massive influx of calls and bookings, the response time may be delayed.  Our sincere apologies, I have forwarded your comment to our Marketing dept and one of the agents will follow up this week.

• Review fromO. C.

  Date: 15/12/2022

  1 star

  O. C.

  Date: 15/12/2022

  I went to them when they had a promotion at the resort and attended a few hours presentation. I was very interested in joining timeshare at that time because the sales lady told me I just need to pay 1 time fee about $18,000 Cad and can go worldwide to enjoy hotels and air tickets free with points . She never mentions that I need to pay any fees every year afterwards.
  At the beginning I can use points for resort and air tickets.  Couple years later when I had time travelling and they took out the air tickets option without any notice. I can't use up all the points I accumulated . Also I used to pay a fee at the end of the year, but they changed it to the end of July every year with the same amount of points. That means I need to pay an extra 6 months fee for nothing.   I want to bring my puppy to the resort which was allowed before and they changed the rules to not allowed.
  They are not offered what I first started.
  When the day I signed up, agent showed me how lovely it is to use points going worldwide, but she didn't tell me I had to pay an extra fee on that particular resort.  If I pay the fees to the resort I want to go, that's the same amount I book directly to the resort.  So why do I need to pay timeshare?
  I want my account to be cancelled and a full refund.  I paid more than $25k and just went to Collingwood for a few days.  That was a really expensive cost.

  Vitality Assurance Vacations

  Date: 28/06/2023

  Hello, **. We appreciate you reaching out. It's disheartening to hear that the information provided during the sales presentation did not accurately reflect the ongoing fees and changes to the program over time. We strive to be transparent and ensure our customers fully understand the terms and conditions of our program, including travel worldwide with points.The removal of the air ticket option without notice and the alteration of fee payment timing have undoubtedly caused inconvenience and frustration for you. We also find it essential to maintain open lines of communication with our valued members, and we apologize for any shortcomings in this regard.
  We want to ensure that you feel the benefits and value of your membership, and we apologize if we have not met your expectations in this regard.
  While we cannot process cancellations or refunds directly, ** ***** ** ***** ** ******* *** **** * ****** ** reaching out to our customer service department at your earliest convenience (************@*****************.com). From there, we will be able to address your concerns, review your specific case, and provide you with the best possible solution. We will take your concerns into consideration as we continually strive to improve our services and ensure that our members have the best possible experience.

  O. C.

  Date: 18/04/2024

  I still need help resolving this case. I have not received any response with solutions.

• Review fromBalaji C

  Date: 07/10/2022

  1 star

  Balaji C

  Date: 07/10/2022

  I am not here writing a review here is going to make huge changes but I will say it’s * **** *** cheating customers money and time. Vitality vacation must be closed and customers must be paid the compensation 20-30 times what we paid.

  Vitality Assurance Vacations

  Date: 04/01/2024

  We understand that customer feedback is essential for our continuous improvement, and we value your input. We have attempted contacting you as of December 11th, we reached out to the you via phone, but unfortunately, you were busy at the time. We left a message and are currently awaiting a callback, later that day. Rest assured, we will continue to monitor this situation closely and expect us to contact you. If there are any lingering issues or if you have further questions, please don't hesitate to contact us at ###-###-#### or reply to us via email at ************@*****************.com.