Complaints

This profile includes complaints for L.G. Home Comfort Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  L.G. Home Comfort Inc

  20 - 23 McCleary Crt Concord, ON L4K 3R6

  
• 

  L.G. Home Comfort Inc

  7885 Tranmere Dr Mississauga, ON L5S 1V8

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioner has run water down drywall into electrical box. Huge fire hazard making my home unlivable.

  Customer Answer

  Date: 24/06/2025

  Lg home comfort missasauga installed said maintenance was free come out anytime. When I called about issue they said I'll receive a 15 min. Call in 2 days. I called and texted other numbers the girl wanted my credit card #. I read they try to charge 60. To come out. She said i would get the money back I refused and told her I wasn't safe and i would stay in a motel and charge them if they didn't do something immediately. I am also 71 years old and not handling this extreme heat well at all.

  Business Response

  Date: 26/06/2025

  Hi ******,

  After looking at your account, I do not see any indication that you have reached out for this issue. A member of our team will be calling you to arrange a service visit to diagnose the reason for the leak.

   

  Thank you

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a water heater from LG Home Comfort. There had been issues since installation.
  
  A salesman attended my home Jan.26 2025. He spoke at length about the quality and superior service of their products. I specifically enquired about receiving NEW equipment and not recycled.  I was assured it would be brand new.
  Jan.27th installed water heater
  Feb.20 called LG about leakage.
  Feb. 22 phone callwith LG to schedule service.
  Feb.23 leak was repaired.
  
  Feb 24 . Leaking continues
  Feb 26 Leak repaired.
  Feb.27 leaking continues.
  Mar. 12 phone call LG.
  Mar. 16 valve and sensor replaced. Asked to be shown date of manufacture sticker. Discovered age of water heater to be 2019 ,not a new water heater.
  Mar.17 leaking continues.
  
  I am extremely unsatisfied with product and have not been offer satisfactory solution.
  
  Regards,
  ****** *******

  Business Response

  Date: 17/04/2025

  Good afternoon ******,

  My understanding is that you have since received clarification on the manufacture date of the unit and that the service concerns have been resolved.

• Initial Complaint

  Date:31/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My number was mistakenly given to this company. Since then they call almost daily sometimes multiple times a day. I have asked them to stop contacting me and they claimed they would and yet they still call me regularly. At this point it feels like ********** the amount they contact me. Even if I had given them my information intentionally it is clear I do not want to do business with them and I have told them this.

  Business Response

  Date: 02/02/2025

  Good evening, 

  Your number was obtained by our team as you completed an online form requesting information for one of our promotions- we have now added you to our do not call list and you will not be contacted.. Please keep in mind, that should you fill out another request, your information will go back onto our call list.

  Have a good evening,

  L.G. Home Comfort INc.

• Initial Complaint

  Date:22/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against [Company ****] for their negligent service and failure to resolve ongoing issues with my air pump and water heater system installed in March. ** * ***** ***** **** ****** * *****.
  
  The water heater began sounding an alarm and displaying an ECC error code (faulty compressor) within a few months. It took a month to reach someone to arrange for a technician to arrive (August 7, 2024), who reset the breaker, rinsed the air filter, and charged me $145.77. Weeks later, the issue reoccurred. Repeated calls to customer service only resulted in being told to "reset the breaker." Each time, I had to explain the issue to a new representative who claimed to consult the notes but failed to understand the problem.
  
  Twice, I was told a technician would come, but no one showed up. most recently was last night (January 20, 2025). When I called to follow up, I was told there was "no note of the service call." This level of ************ and disregard for customers is infuriating.
  
  It is now nearly February, and the water heater remains unrepaired. This company's lack of accountability and professionalism has caused me nearly a year of frustration and inconvenience.
  
  I urge the BBB to take action against LG home Comfort to address their unacceptable service and ensure no other customer has to endure this ordeal.

  Business Response

  Date: 22/01/2025

  The service call in question was called in by Ms. ****** on August 6th, 2024 and our technician attended on the same day, before 4pm. As per the technician notes, the filter was washed (this is a maintenance issue and is chargeable). He also reported that the hot water was working normally at all faucets with the exception of one shower. Ms. ****** was advised to have a plumber attend as it was likely the plumbing fixture or the shower cartridge-  both unrelated to the hot water tank. This service call remains a chargeable call. 

  Customer Answer

  Date: 04/02/2025

  
  
  I am rejecting this response because: The response from the company is invalid. 

  I'm sorry for the delay with my response, ** * **** ****** ******* *** *** ** *** ******** ********* ** **** *****

  The service that was provided in rinsing off the small plastic air filter on the top of the tank was only one part of what was done during that call. The technician reset the breaker. Following that, the heat of the water resumed. It was after that incident did I then come to realize that every time the tank would sound the alarm and show an ECC error code, the temperature of my water was affected. I called the company a few times to address the issue, and because I was afraid to be charged again for nothing, I was hesitant to have someone come out. The advice I was given over the phone was to reset the breaker. Each time I would do that, the temperature of the water would resume. The alarm and code began to go off weekly, and then every 3 days until it was happening every single day! I was sending emails regularly so that I would have a paper trail of my complaints. NONE of those emails were answered! 

  I don't have the transcripts of the numerous phone calls, but presumably they were all recorded for "quality assurance and training purposes". In those phone calls you can see my growing frustration with having to reset the breaker on a daily basis just to maintain water temperature in my house. When the breaker was reset, I even had hot water in my shower again, without a call or service to a plumber!

  Furthermore, when the technician arrived, unannounced, to my house, I was told one would be back between 5-7pm. I turned off the breaker to the water heater tank and ran the dishwasher so as to not waste the hot water in the replacement. When the technician didn't show, I then had to turn on the breaker and spend all that money to replenish the heat to my water. 

  Ultimately, this has been the biggest headache and cause of stress and frustration I have ever experienced in home-ownership! I think being reimbursed the $150 is the LEAST the company can do to compensate for their ********** and lack of customer service!
  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 13/02/2025

  Unfortunately we are not willing to issue a refund as we stand behind our original response.

• Initial Complaint

  Date:28/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Few issues . No return call to resolve.. they took water heater and didn't return it like promised and I can't close another account ... was told there was grant I was able to get " only reason I went with the deal " ended up getting denied now paying interest I never planed on .. "not small amount" .... they pretty much have ****** water heater at the moment in my eyes , no contact back last I heard he had to talk to manager and find out what's going on .. never heard. With messages sent

  Business Response

  Date: 13/02/2025

  Hi ******,

  Your rental unit was returned to the other company on October 31st, 2024. ***** ** ****** ** *********

• Initial Complaint

  Date:13/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2024 Mr. ******* of LG homecomfort contacted me and explained me of changing the hotwater tank and water softner from ******** to LG. LG have an offer of paying the buyback amount to ******** and change it to LG.
  Now water heater and water softner is changed and the buyback amount is not paid to ********. They have misleading sales promotion.Please help me to solve this problem as LG is not responding. I am ready to send you the documents if needed.

  Business Response

  Date: 23/12/2024

  ****** *** ******** purchase agreement for Mr. *****. There was no agreement to payout termination fees to ******** for over $4000. 

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10th July 2024, the sales person of LG home comfort *** ******* came home and explained the advantages of changing the existing hot water tanks which is rented from ***** *****. He explained that there is no upfront expense from my side and L G home comfort will take care of the buyout process from ***** *****. The monthly payment will be slightly less and the energy bill also is going to reduce about 30%.
  
  As the offer was attractive and hassle free, I decided to proceed with the offer of changing 2 water heaters from ***** ***** to L G home comfort.
  
  On July 11th the technicians from LG home comfort came and removed the 2 old Water heaters and installed 2 new tankless water heaters. They took the old water heaters and told me that they will do the buyout process with ***** *****.
  
  Next month I noticed that I am getting the monthly charges from ***** ***** and LG. When I called LG, they said ***** ***** buy back has to be dealt with the consumer only. When I called ***** *****, they send me a buy back invoice of about $3900 for each water heater. LG home comfort send me a check for $3733 and I cleared the buyout amount of 3900 of one water heater. LG told me over phone that once I pay the amount to ***** *****, LG will send me another check of $3733 which they didn’t do.
  
  A proper bill of sale is also not provided.
  
  I called them many times and they are not doing anything to solve the issue. They promise that they will call back and never does. Now I am paying both companies and don’t know what to do next.
  
  I am feeling that LG home comfort is ********** the public to sell the products for their advantage. *** ******* **** ** **** ** **********.
  
  Hope BBB can look into this matter and try to resolve it.

  Business Response

  Date: 02/12/2024

  Good morning,

  This does not address the confusion as there was no confusion. The original complaint entered ** **** ******* was for both properties.

   

  Customer Answer

  Date: 06/12/2024

  
  
  I am rejecting this response because: I have explained in the previous response that **** Ferguson street and **** Ferguson street are two separate property and two different contracts with LG. That is the reason we raised two complaints. Lg home comfort sent me a final release document mentioning both property numbers. If you want you are welcome to make separate release documents which is fine for me. I want the dispute to be closed at the earliest by paying me the agreed amount. If you need any further clarification in this regard, please let me know.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 23/12/2024

  For clarity, I have upoloaded the sales contracts for both **** Ferguson and **** Ferguson. I have also uploaded the confirmation from the bank of both cheques being cashed- each cheque matching the amount outlined on the sales agreements. We have fullfilled all obligations under both contracts

• Initial Complaint

  Date:08/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The LG ad covers the free install and application of the ******* ******* **** Loan while owning all the equipment. An adviser came on Aug 8. Meeting summary:
  1. I agreed to get a heat pump with the furnace backup.
  2. My current water tank on rental is heated by gas and is not efficient and should be replaced. LG will handle the return and cancellation with my current Enercare provider for free. This was unnecessary but since the new one doesn't use gas and is more energy efficient, plus I save on rental, I agreed.
  3. Two audits for the house are required for the loan application and will be done at no cost.
  4. LG will take care of the ******* ******* **** Loan application, which should be done in a few months to cover the full cost with 0 % interest over 10 years.
  5. I should go with their financing option (with interest) to pay the cost first. It has a 6 months grace period before my first payment. The government loan should be completed before then and I can pay off the financing loan early with the government loan.
  
  I signed the contract on Aug 8 (same day). The install and first audit was done on Aug 9. The installer from LG told me the new water tank is exactly the same technology as the old one, so I was lied to have it replaced. Enercare later told me I had to buy out the water tank to cancel my account, which costed me over $650.
  
  After the install, I'm the one chasing my sales adviser on next steps. Texts, emails and calls cannot get a hold of him. Same for the auditor, which I only have his email. On Oct 2, finally the adviser sent me an outdated instruction to apply the loan by myself. Once the underwriter reviewing the application called me to confirm some details, my application was denied because the installation should happen after the application is applied. This means LG purposely did the install to get my money knowing I won't get the government loan. Now I'm stuck with the financing loan close to 20k with 13.99% annual interest.

  Business Response

  Date: 21/11/2024

  Mr. ***, 

  You have been in consistent communication with our manager Gourav. You have been offered a significant amount of compensation for your inconvenience. You are refusing to sign a standard release. It is our position that the government loan approval was never guaranteed- we are not in a position to influence this process and there was onus on you to complete the application. We feel that the compensation offered is more than fair.

  Customer Answer

  Date: 22/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as I indicated in my communication, the fact that your business allowed the installation to happen on the next day will guarantee my loan's failure. This makes the conversation of government loan to be a false promise that influenced my decision to go with you. I was also told LG will take care of it and it was never my responsibility at the time of signing the deal.

  As for the compensation, I agree that it is a fair amount, but I disagree with your release form's clause that requires me to "not to make any disparaging or negative comments about any or all of the Releasee or any of its subsidiaries or affiliates". Not only is "negativity" subjective if what I am commenting is simply factual, but I also have 10 years of service as part of the contract. The current clause is vague and could include any future comment which is simply not fair for me.
  
  
  
  Sincerely,
  
  
  
  ****** ***

  Business Response

  Date: 28/11/2024

  Good afternoon Mr. ***,

  It is my understanding that you have been speaking with our Sales Manager, Gourav, and have come to a resolution. Please reach out to him directly with any further questions or concerns.

   

  Customer Answer

  Date: 28/11/2024

  
  
  Complaint: ********
  
  
  We did not come to a resolution. I'm satisfied with the compensation amount, but not the release form. Gaurav is aware of it and I'm waiting for him to get back to me.
  
  
  
  Sincerely,
  
  
  
  ****** ***

  Business Response

  Date: 02/12/2024

  Good morning,

  We have made a fair offer based on the inconvenience that you have faced, however we are not willing to consider any changes or amendments to our release paperwork. Our offer is final and will expire as of December 6th at 5pm. Our team made no guarantee to the government loan approval as we have no influence over the approval process. If you wish to proceed, please reach out directly to Gourav.

  Customer Answer

  Date: 07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because I am not willing to accept your release paperwork. Compensation should not come with additional conditions to silence.
  
  Sincerely,
  
  ****** ***

  Customer Answer

  Date: 25/12/2024

  Thank you for following up on this.

  I agree to not make any negative social media or other comments about this particular complaint. However, the way the agreement is worded would include any future negative comments. I have 10 years service as part of the original contract and it does not make sense for me to be silenced forever within the future days of my contract or even future businesses with LG. The release agreement should only be tied to this particular complaint and nothing more.

  Business Response

  Date: 22/01/2025

  Good evening,

  We would like to request an extension in responding, as the manager who has had direct correspondence with ****** is currently away until January 29th and has all relevant information in order to be able to best address Mr. ***.

  Business Response

  Date: 02/02/2025

  Hi ******,

  After further internal discussion, our position remains the same. We will not be altering our release documentation.

  Regards,

  L.G. Home Comfort Inc.

  Customer Answer

  Date: 02/02/2025

  
  
  Better Business Bureau:
  
  
  In reference to complaint ID ********, despite the unsatisfactory agreement form, I no longer have the patience to drag this out, so I'll agree to the payment release terms.
  
  
  ******

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, the sales person Mr M.of LG Home comfort visited me and explained the advantages of changing the water heater. He explained me that there is going to be no expense from my side for buy back the water heater from ********. LG will take care of the buyback procedure and pay to ********. Also they will issue a check of $2194 which is added to my total financing amount. That amount can be paid back to loan amount to reduce the monthly payment to ********* (Loan provider).
  Now, last month they send me a check for $2194.But I still get the monthly rental bill from ********. I called the LG and They are not solving the problem. So I had to pay and settle with ******** so that I can stop paying both places. I tried many times and it seems that they don't take any initiative to solve the issue. They avoid me saying they will call back evening or tomorrow and they don't.
  Now I feel that it was a misleading sales promotion to lure the customers. The brand name (LG) itself is misleading.
  They have not provided a proper bill of sale.
  I will upload the hand written contract and the paper which the sales person explained the cost.
  I am a senior home owner with limited resources to move forward. The reason for changing the equipments is to reduce the monthly bill.
  Please help to resolve this issue. I will be happy to provide more information if you need.
  Thanks.

  Business Response

  Date: 11/11/2024

  Mr. ******, 

  Your ******** water heater contract was terminated on your behalf on July 12th, 2024- the day after your installation. The ******** subcase number for the contract cancellation is **********. The contract buyout amount cheque back in the amount of $2194.46 as indicated on your contract was for the purpose of settling the ******** buyout as we are unable to pay that bill on your behalf. 

  We have since reached out to ******** to confirm that they buyout was processed and to review your account. They confirmed that they did process the buyout but that ******** did not stop billing you as they should have. As of our phone call to them they have fixed their billing issue and will be issuing a refund. The confirmation number for the refund is #********

  Customer Answer

  Date: 13/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am rejecting this response because: (1)I didn't get a solution to my problem of LG offering me the buyback amount as promotional offer. They sent me the amount $2195 which they received from my financing firm ********* which is added to my loan amount which I am paying back monthly.
  (2) I didn't get a proper bill of sale for the equipments they sold me and the cost of financing.
  (3) Provide with me the confirmation from ******** for the refund of 2 months billing.
  I have attached the promotional video link which says about financial aid for buyback.
  Attached the documents I have from LG for reference.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 15/11/2024

  We are sorry you are not satisfied with our response, however our contract was clear. You were issued and received the cheque for the buyout amount. This cheque back to you was to cover the cost of the buyout that was put into your financing amount so you could own the equipment. Everything we have done has been completely transparent as laid out in your agreement. The confirmation number of ******** refund was included in our initial response- you will need to contact them yourself for the logistics of how you are to receive it.

   

  Customer Answer

  Date: 19/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The initial complaint is about the misleading buyback promotional offer by the sales person which is not addressed.

  I asked for the proper bill of sale which is not provided yet. They provided a contract with no serial number. I want a sale bill stating the equipment detail, cost, GST paid etc for my reference.

  In the said contract it states that total installed cost is $14999 and the total payable amount as $22872.82.I want the break up of this amount.

  LG home comfort sent me the $2194 which they received from the loan provider as they added it to my financing amount.

  LG home comfort is still running the promotional video on social media about the buyback assistance offer. **** **** ******* ****** *******

  I request to provide me with a detailed bill of sale explaining the costs involved and a solution to the promotional offer. Now it has become an added financial commitment to me than saving.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 22/11/2024

  We will send an updated invoice that includes the serial numbers of what was installed. Different promotions apply to different customers. The price that you were given reflects the best price possible for your home and set up. ******* did miss seperating out the HST from the total cost, and this will be rectified on the invoice that will be sent to you today. The $14,999 is the cash option price that you chose not to go with. This number does not reflect the cost of financing and the chequeback that you opted to go with. You were presented with a detailed loan agreement that reviewed the details of the loan.

  Customer Answer

  Date: 30/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 1. So far I didn't get the detailed bill of sale as described in the response.

  2.The initial complaint was about not fulfilling the buyback offer what the sales person offered verbally. Unfortunately I don't have a documental proof to support it. Still they advertise in the social media which will continue to mislead more people. Anyway I had a bad experience with LG homecomfort and I don't want more people to get into such situation.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 02/12/2024

  As per our records, the paid invoice was sent to you on November 22nd from our Sales Manager Raj, I have also attached it to this response. You received, and cashed the cheque for the buyout of your competitor water heater as outlined on your contract- this cheque was for the buyout amount of your competitor water heater.

  We consider this matter closed at this point as we have fulfilled all aspects of our contract. 

  Customer Answer

  Date: 06/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The problems are not solved as agreed by the sales manager Mr. Raj. After filing the complaint to BBB, Mr. Raj called me and talked about solving the problem by paying me $3500. Then he sent me a final release to sign ****** * **** ** ******** *** ********* **** *** along with other conditions. I didn't receive the money and didn't sign the release yet ** *** ****** ******* **** **** ***** ** **** ** ******** *** *********. Now LG says that everything is done from their side and to close the case.

  Regarding the bill of sale. They sent me the same bill which they attached with the last response on 22nd Nov and I responded to him saying that I need an item wise cost of the equipment they installed and the installaton cost etc. They still didn't send me the detailed bill of sale and they wanted BBB to close the case, which I don't agree with.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 23/12/2024

  Mr. ******* *** ***** ***** ** ****** *** *******

  As there is confusion as this family purchased products for two products and have a complaint for both- I am uploading both sales agreements, proof from the bank and proof that both cheques were cashed. We never agreed to send an invoice breaking out equipment and installation costs as this is not how our invoices are completed. Again, we have fullfilled all obligations under our contracts for this family. All equipment has been installed, warranties registered and rebates sent out and received.

  Customer Answer

  Date: 16/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I don't understand the the confusion the LG mentioned. We had 2 separate contracts for **** ******** ****** *** **** ******** ******  and we filed 2 separate complaints with BBB to avoid confusion. After the initial complaint, Mr. Raj of LG home comfort contacted me and offered $3500 to close the issue and send me a final release to sign *** ***** ** ** ******** *** ********* **** *** to get the payment released. If they have fulfilled all the agreement ,why they offered the money? Still a balance of $3900 to be paid to ***** ***** for buyback and we are paying monthly charges also.

  As a customer it is my right to get the detailed cost breakdown which is denied.

  If needed I can provide you with the copy of final release sent to me from LG home comfort.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 23/01/2025

  Raj was unaware that you had received both cheques. We are not offering any further compensation. As already stated, the amount on your contract was the amount to buyout your existing rental. We are not offering any further compensation.

  Customer Answer

  Date: 26/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: LG is providing lame excuses and customer rights are not upheld.

  As a client with bad experience with them, I don't want more customers to get into their sales promotion trap. So I request BBB to look into this matter and caution the public.

  Attaching a copy of the final release sent to me for your reference.
  
  
  
  Sincerely,
  
  
  
  ***** *******