We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Major Appliances

Appliance Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

Complaints

This profile includes complaints for Appliance Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Appliance Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought from Appliance Canada a ****** freezer that arrive in non-working condition. Even though the appliance should has been replace, they refuse to replace and instead send their service partner ***** ********* to make an assessment and repair the unit even though we didn't agree with this approach since the unit was a "brand new" unit. Since it was taking a long time we accept to repair the unit. The technician came and did the assessment stating that the display needs to be replaced. Finally they came on November 9th, 2023 and repair the unit, however, the technician while pulling out the display of the unit, damage the display ** *** *** *** ** *** ********. The technician actually took photos of the display the same day and I took photos and a video the same day where you can validate the clear damage that was cause by the tool he used.
      Today we receive a call from ***** ********* where they notified us that the Manufacturer refuse to send a new part because it was a "cosmetic" issue, however, ***** ********* don't want to assume the responsibility that they damage the display and don't want to replace the part.

      Business Response

      Date: 16/11/2023

      Thank you for your note, we have sent this to our customer service manager to review and will call you shortly to look at next steps.  Have a nice day

      Customer Answer

      Date: 27/11/2023



      Complaint: ********



      I am rejecting this response because: 

      I received a call from the business 10 days ago and I haven't receive a follow up or answer from them. If there is anything else that I should do, please let me know.



      Sincerely,



      **** ***** **********

      Business Response

      Date: 11/12/2023

      Good morning, we are happy to fix this issue for you.  The supplier ******** and our CS team have been trying to get a hold of you via phone and email so we can put next steps in motion.  If you can kindly respond to them and we will get this resolved for you.  Many thanks 

    • Initial Complaint

      Date:27/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam,
      I purchased ********* ******** appliance from Appliance Canada, 8701 Jane St, Unit 1, Vaughan, ON, *** **** ************ and paid in full for it before delivery. The appliance consists of 2 units bundled together: the oven and the microwave. They both were delivered on Mar 29-2023. However, the microwave was not functional, because its front was completely broken. During the past month I submitted multiple email and phone message requests for unit replacement or repair to Mr. ****** ******* and his manager Mr. Peter Cameron from post-sales customer service support ( copies of emails can be provided), but did not receive any written response from them about dates of repair. My request to provide the contacts of higher manager in Appliance Canada was ignored. I contacted Thermador Canada and was told that they were not scheduling the repair, because they need a receipt for microwave purchase. However, as can be seen from the attached receipt, I was not provided a separate purchase receipt by Appliance Canada. Instead they provided a receipt for the entire column (oven + microwave). So I am going on the loop between Appliance Canada and Thermador. None of them is willing to help. Appliance Canada do not take responsibility, do not stand behind the products they sell and do not care about customer satisfaction. I am asking you to resolve this problem, because I am not able to use what I paid for.

      Sincerely Yours,
      **** ********** ************

      Business Response

      Date: 27/04/2023

      Good afternoon, I sincerely apologize for this issue and we will attempt to get you looked after quickly.  Allow me to pull your information and we will have someone call you shortly to discuss next steps.

      Have a great day, and thank you

      Customer Answer

      Date: 01/05/2023



      Complaint: ********



      I am rejecting this response because the appliance is not fixed and I still cannot use it.

      I have been waiting for over the month and got nothing except promises of fast problem resolution.



      Sincerely,



      **** **********

      Business Response

      Date: 15/05/2023

      Good afternoon, this has been repaired and has been resolved.  thank you

      Customer Answer

      Date: 15/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** **********

    Appliance Canada is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.