We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

Milano Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:15/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:
    2023 Sept. 21, I signed contract with Milano windows (MW) for 4 TRIPLE pane basement windows. Cost $2700 + HST. ***** is rep of MW

    Sept.25,2023 Paid deposit $675.00 by m/card

    Oct.4, MW (*****) said triple pane windows not possible Have to be double pane. Asked ***** for revised contract from triple to double pane windows. This was not done despite repeated requests. He confirmed in his 2023 Oct. 30 email that 'I would be charged for double panes and double panes would be installed.'

    Nov. 03, I called MW office. Spoke to ****** (*) who is the boss at MW. Told him the issues I've had with ***** re: getting a new contract, and installation date.
    * gave installation date of Nov. 09, 2023

    Nov. 09, No one from MW came for window installation.

    Nov. 10, Nov.11, Nov. 13, 2023 I called ******, left messages for him to call me. Calls went unanswered.

    Nov. 30, MW crew installed 4 DOUBLE pane basement windows.

    ****** demanded payment of $2376- the amount for balance of Triple pane. DOUBLE pane was installed. Contract was not revised when MW could not install triple pane.
    * insisted I pay $2376.00. Otherwise he 'will proceed to collect using other means'. When paid in full, ****** will provide the agreement with Paid in Full stamped. ****** **** *** ******
    I emailed back. Asked * to send me an invoice for DOUBLE pane windows at the quoted cost of $2300 + HST
    When I receive his invoice, I will pay the balance of $1924.00

    On Dec 20 sent to * *****'s email of Dec 18 that confirmed DOUBLE pane windows were agreed at $2300 + HST for 4 basement windows.

    2023 Dec 20th ****** sent me a revised contract for DOUBLE pane windows. *** ********.

    I authorised * to charge $1924.00 for the balance of the cost of the 4 windows. On Dec 20 my credit card was debited for $1924.

    2023 Dec. 27 I emailed ******, asking him to acknowledge payment and to send me a receipt.

    To 2024 Jan 13 * hasn't acknowledged payment or sent me a receipt.

    Business Response

    Date: 28/10/2024

    Hello, The receipt of the payment and the warranty information has been given to this customer.  In fact, the warranty information is on the other side of the initial agreement.  We make sure to review this with each customer in detail.

    Thank you

    Customer Answer

    Date: 05/11/2024



    Complaint: ********



    I am rejecting this response because: 

    Milano's response did not change anything. The company still hasn't provided the receipt for the payment I made. 

    The company *** ******* *** took 10 months to respond to my complaint, *** ***** ******** ** ** **** * ******* ** ******** ** *** ******* * ******* *** ********* 

    ******* ***** ******** ***** *** **** ******** ** **** **** ****** ********* ** ****** *** ******** * *** **** ** ****** **** ***** ******* ************. They did not chauk the windows during installation and when I called and spoke to the manager, he said the work has been completed. I had to do the job myself, filling in the gaps. 

    This response will confirm that I have paid for the windows installation in full, as the company has refused to provide me with a receipt. 

    The manager has tried to demand payment for 3 tier windows, when 2 tiers was installed. Refused to give me an invoice for payment, but just gave me a total amount for the 3 tiers windows. 

    * ***** ********* ***** **** ******** 





    Sincerely,



    **** **** ***

Milano Windows & Doors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.