We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

Milano Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Pauline B

    Date: 25/10/2024

    Started in March 2024..
    Requested doors and checked there reviews.
    Gave deposit..than back and forth why they had to change installation date etc
    Have all emails..had enough requested my deposit back
    I've been more than patient
    Now all emails from the company stopped except to say...
    That famous ***..its in the mail
    It's been a month
    ** *******  DO NOT RECOMMEND
    ********* **** **** ****** *** ** ******* ** *** **** **** ****

  • Joel A

    Date: 16/01/2024

    Improper Installation and False Claims:
    Installers cut through the aluminum siding on my house when installing 5 second story replacement windows. Then attempted to rectify this issue by reapplying cut-off J trim sections with caulking. As experienced, no amount of caulking can survive constant natural movement of the siding therefore, fails quickly and regularly. The result of their improper installation technique is water penetration inside the house and behind the siding. Only suitable and permanent solution to correct their improper installation is to install new siding on the house at a cost of over $28K. Additionally, when doing renovations 1 year after installation it was discovered that Milano’s installer did not use any shims to secure the windows to the framing and they did not completely spray foam the gaps to create a seal. More information you should know. Milano Windows and Doors makes ***** and misleading claims on their website *** *** ******* ** ******** ******** ********** (*** ********** ** * *** ***). **** *** *********** ** *** ****** ** **** ** ******* and they are not registered with ******, nor are they certified by ****** **** quality assurance program. Prior to entering into our agreement I was told that their installers were employees of the company. Only to find out afterwards that they are independent contractors, meaning the company has little control of the installation and contractors are accountable only to themselves. Using contractors means Milano can not and will never be certified by ****** **** Program. The company claims they provide a “Lifetime Warranty” on installation. However, the owner of Milano Windows and Doors has decided to ignore my multiple attempts to contact by phone/email/texts and has chosen not to honour their lifetime installation warranty. Milano Windows and Doors’ slogan is “Dedicated to Perfection”. In my experience, nothing could be further from the truth.

Milano Windows & Doors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.