We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gymnastics Equipment

Fitness Depot

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Equipment.

Complaints

This profile includes complaints for Fitness Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness Depot has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some exercise equipment from them online and the advertised price was $148 plus tax. The order was confirmed and I had to pick it up in the store in ******* of which I had a friend do it. When he arrived the person in the store decided to add $50 to the price. The person who he picked it up from was the owner, **** ******. He responded by saying the online order doesn&#**;t reflect the true price. I think this is unfair and he didn&#**;t honor the online price nor was there any indication online about this. I would like to be refunded for this to my friend who used his credit card.

      Customer Answer

      Date: 09/04/2025

      Complete history of original online order vs. instore pickup costs, as well as discussion with owner on unfair business practices.

      Customer Answer

      Date: 09/04/2025

      Re-attaching document this time as a PDF.

      Customer Answer

      Date: 20/04/2025

      Hello.  Thank you for the update.   I have not heard anything from Fitness Depot yet.  Please keep me posted.  Kind regards,  **** *****

      Customer Answer

      Date: 02/05/2025

      I have still not heard back from Fitness Depot.

    • Initial Complaint

      Date:25/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a recumbent bike a few months back from fitness depot Ancaster. I have purchased 6000 dollars total. The recumbent bike was just over 1000 dollars plus delivery. The bike has never worked properly. The tensioner has never functioned properly and the bottoms dont work as well as the heart rate monitor. I have spoken to ****** on a few occasions and all I got in response was to wet your hands. Needless to say even after i purchased the bike I recently purchased another list of products which were delivered and setup by myself and one of the guys I paid to set it up as the other guy left to another job. The guy ended up putting a hole in my drywall the moment I stopped helping him set up my 300 pound power rack. I am disappointed that I now have to repair my wall on top of having to help out when I paid for a service I didnt get. And then a hole in my wall. So I was offered from fitness depot Ancaster (******) to have a technician come out which I pay for when she cant tell me for certain that the bike can be repaired to what I already paid her for. I called today to offer a proposal to her. They are not calling me back. I want to upgrade to something that works properly and I will pay the difference and the delivery guy who put a hole in my wall can pick the other one up and drop off the new one. In a perfect world. If someone can contact me greatly appreciated. ***** **********

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to purchase a bar from ******** ****** as their warranty reassured me that if I had any issues with it, it would be taken care of for me. (I have heard of other people having quality issues with their equipment from ******** ******). And sure enough, it broke withing the first week of using it. I reached out to let them know it was defective and asked for a replacement bar to be sent or for my money back (as the bar was still under the 1 year warranty) they informed me that I had to drive hours away to bring the bar to a warehouse and have them repair my defective bar. I had been dealing with this issue with them for months since the bar was delivered. When I informed them I am unable to make the delivery of the broken bar to their warehouse and asked if they could pick it up, send a new one, or at least refund me for the broken bar, the response was no... not a single person I spoke to was willing to work with me to help solve this issue.

    Fitness Depot is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.