Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Gymnastics Equipment

Fitness Depot

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Equipment.

Reviews

This profile includes reviews for Fitness Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fitness Depot has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromMichael C

      Date: 22/09/2022

      1 star
      I am the owner of a useless Pro Form treadmill that has to be discarded because of the lack of care and concern from the service technician recommended by Fitness Depot-Head Office. The unit had been purchased at Fitness Depot-****** after 18 months, the console started to malfunction. It was no longer covered under warranty. I made the call to the Fitness Depot -****** was directed to their Head Office and they referred me to a technician who specializes in Pro Form maintenance (this same person is affiliated with the ****** store). After several attempts to get the unit looked at, the technician finally did a house call he ended up removing the tray and the console explaining a new part had to be ordered for repair (2019).While I understand the reality of the pandemic and the stay-at-home order, communication and updates ceased about the work order on our treadmill. Attempts to re initiate having this unit repaired were prolonged by lack of response, inaccurate information, setting up appointments and then cancelling, discrepancy in stories about where servicing the unit should happen -onsite or removed and serviced at the shop. Then I found out that no one knew what we were talking about with respect to parts that were removed, even a visit to the store to speak with manager ****, who didnt care and then finally being told we no longer have those parts in the shop, how would you expect me to know where they went? (Total time taken for this 2.5 years)The original technician was no longer wanting to be involved because pretty sure he already knew that this console and tray could no longer be repaired because Pro Form stopped making the parts. He obviously didnt want to be the one to tell me that critical piece of information.There has been no attempt by Fitness Depot to offer alternative suggestions on how to get my machine operational, get a new machinelet alone or let alone the professional decency to explain the situation. They just don't care.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.