We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Home Appliance Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Home Appliance Care Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Home Appliance Care Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial visit for repair of gas stove on 01DEC2021 - last visit/payment on 31MAR2022. Lengthy frustrating process, installation of faulty main board (confirmed by the technician), confirmed by phone and in writing with the company I would not be charged for the installation of faulty equipment, they ordered the wrong part, company tried to charge me for installation of the faulty equipment and a visit that did not happen. Also noticed bills provided had 3 different prices for the main board. One year and 8 months later, on 20NOV2023, I received 2 invoices by mail which they considered past due. Refer to the attached response I sent to the company on 22NOV2023 regarding their billing practices. My email was apparently referred to management. No response received. Follow up sent on 09JAN2024. No response or acknowledgment of receipt. 2nd follow up sent on 07 FEB2024. No response or acknowledgment of receipt.

      Customer Answer

      Date: 04/03/2024

      Thank you for your response and my apologies for the delay in responding.

       

      See below. I FINALLY got a very brief response from Home Appliance Care. There was NO apology, no clarification about their billing discrepancies.  At least they have indicated that nothing is required for the past due bills that were sent to me.

       

      I dont think there is any point trying to get any clarification from the company. I doubt there would ever be a response.

       

      I will NEVER use this company again or refer them to anyone.

       

      Thank you for your assistance. I probably would never have heard from them had BBB not gotten involved.

       

      Regards

       

      Taitu Deguefe 

       

    • Initial Complaint

      Date:29/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first technician from this company told me that "the noise is in my head" and that he will not fix anything because than I "might think something is wrong with the fridge". The second person disconnected the fridge, let it disconnected for 10 minutes than left. Somebody cancelled my THREE new requests for service. I was also lied to. They told me that they made a request to ** to repair the compressor. ** has no such request. The technicians didn't do anything to fix the problem. Now I have to disconnect the fridge from the electricity during daytime let it run only during nights because of the terrible noise. The refrigerator has very loud noise since it was delivered. It is not the fan, it is a loud grinding noise. I made a recording about the noise which is not normal for a less than a month old fridge and sent it to ** and this company by email. It is a disgrace to deny to fix my one month old fridge.

    Home Appliance Care Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.