Business Profile

Collections Agencies

Veritas Alliance Incorporated

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Veritas Alliance Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

175 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by this company today and had never heard of them until now. The man called my work cell phone and asked me for personal information. I advised him that unfortunately I’m not familiar with the company and I am not comfortable providing personal information to him over the phone. ** *** **** **** *** *********** **** ** *** I asked him not to contact my work number anymore. ** **** ****** **** ***** **** ******** ** * ******* *** ****** ******** ************ *** **** ** ** *** After looking up the company, it’s a collection agency. I do not have ANY delinquent accounts on my ******* or ********** accounts. There is no reason for this company to be contacting me.
Business Response
Date: 21/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 21/04/2025

Complaint: ********

I am rejecting this response because: This has been previously discussed with another agency and this is not my debt. The ********** *** *********** behaviour I received on the phone call was unprofessional and unacceptable. Please do not contact again.

Sincerely,

***** ******
Business Response
Date: 25/04/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:10/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by mail originally by Veritas alliance incorporated claiming that I financed a loan in 2002 from **** loan finance. I have never taken a loan or financed a loan with this company because they do require you to be employed and your credit to be in good standing to finance a loan. And in 2002 I was unemployed and my credit was horrible. I have contacted **** loan financing and they have zero record of myself financing a loan with them. **** ***** ** * ***** **** **** ******** *** ******** *********. I was hung up on 3 times when I requested a copy of said loan paperwork and they very little information in regards to supposed loan. I would like this company to stop harassing me on a daily basis numerous times a day and I will be contacting the RCMP ***** ***** ****** ****.
Business Response
Date: 15/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 15/04/2025

Complaint: ********

I am rejecting this response because the company claiming that I owe this amount to will not supply a copy of the original documentation in regards to a loan. They have advised that I apparently took a loan out in 2002. In 2002 I was unemployed on Ontario works with a horrible credit score that I could not even get a payday loan. There is no way that I was granted a loan. This claim I seriously find comical. When will this company provide a copy of this supposed loan agreement from 2002.

Sincerely,

******** *******
Business Response
Date: 21/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 24/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to also see this copy of a loan agreement from 2002 and would like to receive it by mail.

Sincerely,

******** *******
Initial Complaint
Date:28/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted March 28 2025 from sister that I do not keep in contact with who lives in NL regarding a letter in my name, under her address. Letter stated I owed ***** to the tune of 3450 but that they would settle for 1400. Person, I spoke with who claimed to work for veritas alliance was very aggressive and would not disclose info on how they acquired my sister address and how they figured it's okay to disclose info in such manner especially because the debt is illegitimate.
I*** ** ****** **** ***** ** ******* ******* *** * ****** ** ******* ** ** ******* ***** * ******* **** ********* **** *** ****** ** ** ****** ** ***** ** *** ** ** *** ***** ************ *******
Business Response
Date: 31/03/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 31/03/2025

Complaint: ********

I am rejecting this response because:
I am not the person you believe owes this “debt” never have done business with *****.

Sincerely,

****** ****
Business Response
Date: 01/04/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:15/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
veritas alliance has been harrassing me since nov 2024 with emails and phone calls saying I have an outstanding debt with ****** communications/cell phone bill for $125.00 which has been outstanding since 2007 ! I called ****** with the veritas account number provided **********x but this number does not exist with ****** nor does ****** have any files on me.I also spoke to ******* and their is nothing on my credit report. veritas claims it could be one of these 5 cell numbers *** *** ***** *** *** **** * *** *** ***** *** *** **** and *** *** **** which were never any of my numbers. if they had a case against me how is it they do not have the correct phone number?their fee to close the dispute is now 255.00. can you please assist in solving this issue for me please.
Business Response
Date: 16/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:02/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Veritas Alliance operating in British Columbia as a Third party without license and not following British Columbia government regulations for collection agency. On December 1 2024 they made unlawful entry on my credit report cause harm to my credit score and undue stress.I never had any contact with Veritas Alliance and I don't own Veritas Alliance anything.
Business Response
Date: 14/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:23/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently checked my credit report and discovered. I found a delencancy and unsettled paid debt on my credit report statement. Please have this removed and update the information and close this account.
-********** ********* ****** **** **********
Business Response
Date: 08/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:28/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.
I need some help in order to deal with a ********* collection company that won't leave me alone, even after I explained this
Doesn't exsist,nor mine!
I have been dealing with this for three years. I called them, only to be left even more frustrated at how unprofessional and ridiculous they are. They won't stop bothering me. I've had enough! They ignore my cease and desist request and clearly dont care how they conduct themselves. I've told them I have never had an account with *****. I don't have debts reported on my burreau or anything that was or is in collection. They won't show proof of said debt neither, **** **** ********* *** ****** *** *********, sending letters **** **** ******, that they have comfirmed I have the means to pay? That in itself is alarming to say to me, who says that! Who is this company, and why are they aloud to continue to operate! How do these companies get a hold of someone's info and ********** them, to pay for a debt they claim is owed, that doesn't exsist! These people are ********* and dangerous. This needs to stop!
I'm tired of these ******** ********* collection agencies and seen some very negative comments about both companies on ******.
**** ******* *** *** *** ******* *********
I don't know what else to do, I don't have an unsettled debt with *****! I've never conducted business with *****,ever! They won't stop bothering me, and do their research that this isn’t mine and take my social insurance and fake reporting off their files. It's a huge concern, how would they get a hold of my info and try to **** me into paying this suposed debt. It's made up!
**** ** *** **** ****** ****** **** **** **. They are trying to shake me down for allot of money!
********** *** **** ********* *** ******** **** **** ****, trying to collect something that isn't owed period! Causing stress and damages to innocent people. We shouldn't be subject to these ******** and tactics they use are menacing. Government needs to do better!
Business Response
Date: 04/03/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 04/03/2024

Complaint: ********

I am rejecting this response because: the funds are not owed or legit. I do not have a ***** account now or in the past! I have never co ducted business with them! Veritas and *** are ************ trying to pin a debt on me that isn't proven for one thing, because it doesn't exist! They have failed to closed the account and plan to continue persuing this bogus debt! They have ******** me long enough. *** is "their client", which is ridiculous! ***** ** ***** ********. I am not wasting anymore time on this. Do your homework, fix the error you have on file!

Sincerely,

***** *** *** ****
Initial Complaint
Date:22/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You have my phone number, but incase you don't see it, it's ************, I keep getting calls from this company for a **** ******, I am a 20 year old woman, every time I answer or call back I get put on hold and hung up on, please just leave me alone
Business Response
Date: 28/02/2024
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:21/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Veritas Alliance has started sending letters to my address. They are doing it for *** **********s. Quite a few years ago *** were constantly phoning me looking for my son and I told them he didn't live with me and he didn't. **** **** **** **** *** *** **** *** ****** ** * **** *** ** *** ** *** **** ******* ******** ** **. My son didn't live with me and I filed a complaint with the BBB for their ******** and ********** all over someone who didn't even live at my address. After I filed the complaint they left me alone. Now they have Veritas sending letters for my son to my new address. My son doesn't live here and I don't want Veritas sending his mail here to my new address and getting this ********** started up all over again. This is my address, not my son's so they have no business sending mail to my address that is not for me.
Business Response
Date: 28/02/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 28/02/2024

Complaint: ********

I am rejecting this response because: I did not say in my complaint that I was getting phone calls. The problem is that you are sending mail that is not for me to my address and I do NOT want you sending mail to my address for someone who doesn't live here. I don't even know how you got my address since I recently moved here and I have no business what so ever with your company. Please do not send mail for someone else to my address. My address is *** ******** *** **** *** Fredericton NB *** ***.

Sincerely,

***** **********
Business Response
Date: 11/03/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 19/06/2024
This company keeps sending mail for someone else to my address and will not stop. I filed a complaint about this to the bbb in march 2024 and they stopped for 3 months and today they sent mail for someone else to my address again. I don't know what their problem is they refuse to stop doing this. All I want is for them to STOP sending mailed addressed to someone else to my address. I wrote back and forth to them through you 3 months ago and hoped they had stopped sending someone else's mail to my address but obviously they are not going to stop. I do not want anyone else's mail coming to my address, please help. They have no respect for my request.
Business Response
Date: 20/06/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 20/06/2024

Complaint: ********

I am rejecting this response because:They want more information. There is NO information to give them. I have NO business with this company and there is NO reason whatsoever for them to be sending mail to my address addressed to somebody who doesn't live here which I already told them not to do. The mail they send is NOT addressed to me. My name is *****. The addressee is NOT *****. They want a copy of the letter, I returned the later to the mailman since it is NOT addressed to ***** because it isn't mine and it shouldn't be sent to my address. They are sending mail to my address for someone else and I don't want to have to deal with someone else's mail and I shouldn't have to any more than I should have to bother copying letters and sending them off to a business that I have no business with and the mail is not even for me. ALL I WANT IS FOR THIS BUISINEES TO STOP SENDING MAIL TO *** ******** ****** *** *** FREDERICTON NB UNLESS THEY HAVE BUISNESS WITH ME WHICH THEY DON'T AND IT IS ADDRESSED TO ME AND MY NAME IS *****.

Sincerely,

***** **********
Business Response
Date: 28/06/2024
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:26/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/15/24
Company Name: Veritas Alliance Inc.
Promo Code: *******
Current Balance: $37,450.30
Settlement Offer: $31,832.76
Customer Answer
Date: 30/01/2024
The company began calling began calling and sent a letter to my home requesting payment on a debt I am not aware of or have previously been made aware of!!
Business Response
Date: 20/02/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 20/02/2024

Complaint: ********

I am rejecting this response because: the attached information is not proof this is my debt!! I am not aware of any credit card in my name from *************!! Where and when did it originate from? My next step will be legal counsel to investigate further.....thank you

Sincerely,

***** *****
Business Response
Date: 28/02/2024
The business responded to this complaint but asked that its response not be published.

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Veritas Alliance Incorporated is NOT a BBB Accredited Business.