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Business Profile

Heat Pumps

Provincial Smart Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heat Pumps.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 585 total complaints in the last 3 years.
  • 330 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased heating system products and services from Provincial Smart Home Services for $30,000, and they promised to apply the ******** rebate. During the discussion, one of their agents visited my home and said that my home is eligible for an $8,000 rebate. He also added that, once installation is completed, they will arrange the post - inspection and subsequently submit the rebate application.

    After the installation , I asked them to include the rebate amount in the invoice, but they convinced me , along with the financier ( ********* ) , to sign the invoice. After the installation , they did not inspect the installed equipments at my home . Since then I keep following up with Provincial smart home services for my rebate application, till today it is not processed.

    Meanwhile , I found out that they sold me a heat pump and boiler at a very high market price . They also failed to complete the air insulation work in Attic as agreed but still charged $ 3,000 for the air insulation works. **** * ******** * *** ******* ** ********** ***** **** ******** * I took up the issue with *********. * **** ********** **** ********** ***** **** ******** *** ******** ** *** ******* ******** ****** **** ** ***** **** * ******** ********** ** * *********** ************ *** **** *********** *** ******** *** ***** 
    Now, Provincial Smart Home Services are not in contact, and their mobile app is not working. * ******** * ****** ********* *** ** **** ********* **** ** ********** ***** ***** *** ********** * ** ** * ******** ***** * **** *** ** **** ** *** *** ** ********* ** ** ****** ** *** ********** ****** **** ** ** ******* **** ******* *

  • Initial Complaint

    Date:26/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******** *** ** ****** ** * *********** ********* ********* ** *********** ****** *** * ********* **** ************ ** * ******* ****** ************ ***** **** *********** **** ********* *** ****** *********** ********* *** ********* ******* *** * ** ******* ********* ***********

    Here’s what happened:

    1. ********* Contract Signing: Representatives from Provincial Smart Home Services, specifically a man named **Christian B******, convinced my elderly mother to enter into a contract for heating and cooling services. They assured her the rate would be lower and presented what seemed to be a cost-effective solution.

    2. Double Payments Setup: ** **** ** ***** ******* they instructed my mother to pay Provincial Smart Home Services monthly while claiming that another company, *****, would reimburse her to avoid making double payments.

    3. Unreachable Representative and Company Issues:
    - Christian B**** is now completely unreachable.
    - The contact number for Provincial Smart Home Services is no longer in service.
    - My mother is left paying two separate companies for the same service without receiving the promised reimbursement from *****.

    4. Lack of Response from *****:
    - Since August, I have sent ***** the requested statements and documentation to resolve this matter, but I have **received no response**.
    - *** **** ** ************* *** **** *********** *** ****** ******* ** ****** ** * ********** ********* ********* **** ********* ******* ** ** * ***** **** ** ***** ********* ************* *** * ** ********** ** **** ******* *** ******* ** ****** **** ******* ***** I kindly ask for your immediate guidance and support in addressing the following:

    ** ************* *** ********** ********** ** ********** ***** **** ******** *** ********* ****** ** Understanding why ***** has not responded to the documentation provided.
    ** Clarifying the process to ensure my mother is reimbursed *** *** ********* ****** ** *********

  • Initial Complaint

    Date:26/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year November 2023 I was contacted by their sales rep. She sold me furnace, heat pump and water heater. These equipments were supposed to lower my bill but it did not. My bill is moved from $72 to $200 by weekly. Now I can’t reach them, their numbers don’t work. **** **** ****** ** ** ** **** **** **** * *** **** ** ** ******** ** *** **** ******* *** *********** They didn’t pay my buyout bill which was part of the agreement and never got any check for the rebate. *** *** ** *** ***** How do we even get in touch with this company? I don’t even know how to claim the warranty if anything happens. ** **** **** ***** *** **** ** ** ***** 

  • Initial Complaint

    Date:26/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up with Provincial Home almost 2 years ago. We were promised a rebate from the government for having the attic re-insulated, we are paying so much more interest than they told us. It was a loan, not financing like we were told. The price ends up being significantly higher than what was told to us. We have called the company many times with no response and promises that someone would contact us. We have still not gotten a call back from this company.

  • Initial Complaint

    Date:15/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of years ago we signed up with Provincial Smart home Services.
    Now it seems that the company has closed and yet we still have a monthly payment for their services. I want to close the account and try to recover any payments that were sent.

  • Initial Complaint

    Date:15/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello
    I have issue with thermostat from Day 1 we have installed the equipment with PSH
    They told me my gas would come down but my thermostat keep running and I am still paying the same amount that I use to pay in the past
    Technician tried to fix it but problem is still the same
    I just tried to reach out to the customer service but none of phone number is working

  • Initial Complaint

    Date:15/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this house in 2024. The house has a water softener and tankless water heater supplied and installed by this business. The previous owner told me they were installed in 2023 with a ten-year warranty. I tried many times to contact this business and to ask them for a maintenance appointment but couldn't reach them by phone. I went to their offices and found no one was in there. ***** ********* ** *** *** *** ***** *** **** **** **** *** ******** **** **** ***** *******
    I am worried about the equipment failure and seeking help in finding a solution to this issue and want to know if they have already had a deal with the previous owners or not?

  • Initial Complaint

    Date:15/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased ( Contract ) with Provincial Smart Home for Furnace, Heating & Cooling ( Parts & Labor both covered ) along with Tankless Heater in Feb 2023 ,
    I had no issues so far but when i had an issue regarding Heating & Hot water is not upto the mark , i have called them up on October 1st week & spoke to ****** ( answers the phone behalf of Provincial Smart Home ) & mentioned Technician will come in 2 days to get it fixed.
    I have called & left number of voice mails also email are sent but no answer from them .
    If they dont provide services what kind of contract is that , where i am paying every month .
    Also i have spoken to ********* ( Third party who takes money behalf of Provincial Smart Home ) .
    I have explained to them and they said IF you break the CONTRACT it will affect to my credit .
    *** * **** **** ***** * *** ** *** **** * ********  * * **** ** **** ***** **** **** *** ** **** ** ***** ****** * * **** **** **** *** I have fixed the furnace which i have paid around $700.00 ,
    How to come out from this Contract without affecting my credit .

  • Initial Complaint

    Date:15/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn’t know that this was a loan. I thought it was just paying 81,80 biweekly and didn’t explain it right anyway they haven’t given me a duck cleaning that they promised free and they did pay my ******** bill except for the last bill of $197..18. . $32,000 to do what they did and this is what they did same old Furnace that I had before ******* air Conditioner, new water tank tankless 20 inches of insulation the sealer and I don’t think this is worth $32,000.

  • Initial Complaint

    Date:17/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heat pump system from Provincial Smart homes and it's not working now and I can not get through to them by phone or email for service which is included in my contract.

Provincial Smart Home Services is NOT a BBB Accredited Business.

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