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Business Profile

Internet Services

Canaca-Com Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canaca-Com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canaca-Com Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Canaca-Com Inc

      6 - 11 Steinway Blvd Etobicoke, ON M9W 6S9

    • Canaca-Com Inc

      203 - 1650 Dundas St E Mississauga, ON L4X 2Z3

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My domain renewal lapsed, and I've been trying to get it renewed through them. The moment it expired, I submitted a request on their website to renew the domain (Oct. 1). I did not get any confirmation email from them that they received the request or had begun to process the renewal. On Oct. 3, I created a support ticket asking for confirmation, and I also created a ticket to get my account password reset because I've been unable to log into my dashboard. There has been no response on any of my tickets asking for help or even a confirmation message that the renewal is processing. Today (Oct. 4), I tried calling their support line. Every option on their automated system simply tells you to email them to create a ticket. One of the options gives details for how to reach them in an emergency by emailing a request to *********@******.com and providing a callback number. They promise that this will lead to a "phone call within 15 minutes". I followed their process and haven't received a call all day. My website and email have been down this entire week, and I still can't get a hold of them. At this point, I simply want to transfer my domain to another registrar because of how ******** their system is and how much it relies on support tickets that never get answered. But the only way to do the transfer is through a support ticket. It's clear other customers are facing similar struggles. ** ***** ******** *** ******* ****** *** **** ** ********** ********** *** even the social icons in the footer aren't linked to anything, ********** ******* **** ***** **** ** *** ******** ****** I am desperately trying to get my business website up and running, and I've submitted my billing information for the renewal, but it's just taking way too long to get any kind of response from them.

    Canaca-Com Inc is NOT a BBB Accredited Business.

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