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Business Profile

Solar Energy Products

Sunwave Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunwave solar has signed a solar panel installation contract with myself in March 2022, they have fallen behind agreed upon timelines for installation. As part of the contract i paid $3500 11 days after the contract was signed & $18,800 on Aug 1st through bank draft after I was told by my sales person in early August that the engineering study was complete and the approvals from ****** ***** were in and they needed the further deposit to proceed with the installation. I have since been told by my salesperson that he is no longer with the company. The company is not responsive. I obtained the phone # of the CEO ******** ******* * ************* from my sales rep - , who is not picking up his phone.
    * ** ********* **** * ***** ********* *** *** ** *** **** ********** **** **** **** ******** ** *** ******* *** ****** ********* **** *** ******* *** ********** * the company's 1877# is not avaiable and the CEO is non-responsibe.

    * **** ********** **** *** ******* ********* *** *** **** ** ******* ******* ***** ******** **** ****** ********* **** ********* ***** **** **** *** *** ********* **** ***** *** ************* ** *** ****** *** **************

  • Initial Complaint

    Date:07/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a quote for a solar installation in March of 2022. We agreed to have to solar installed, and put a deposit of $350 to be returned once the solar panels were installed. The solar panels were installed at the end of June 2022. We have been trying to contact them weekly about getting our deposit back, but all phone calls to our rep have gone unanswered, and the 1-800 number only asks for an extension (which was never provided), and never connects. We have tried contacting the company that installed the panels, but they have no answer. As well as people that previously worked for them. We would like to have our deposit refunded, else we will need to claim it on insurance or go through small claims.

Sunwave Solar is NOT a BBB Accredited Business.

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