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Business Profile

Tour Operators

Sunwing Vacations Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunwing Vacations Inc has 7 locations, listed below.

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    Customer Complaints Summary

    • 190 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/12/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** * ** * *** ********* Invoice #3 shows the full amount presented to me and paid in full for the 4 passengers on the trip. Then I get a phone call on Dec 9th and Sunwing tells me that I owe an additional $370. For what? Sunwing claims they made a mistake and charged the incorrect amount for passenger #4, however, that isn't true when you look at Invoice #3. I asked to speak to a manager and was put on hold *** ** ************ ****** ** ***** I was told the Manager would call me. They didn't call me, instead, they blocked my ability to check in to my flights until the outstanding balance was paid. If I understand correctly: their agent made a mistake in the booking price, the invoice that was presented to me was paid in full, and then they blocked my flights ** ******* *** **** ** ***** ******** ******** ******** ********* I want to be reimbursed for the additional amount charged on the 4th invoice.

      Business Response

      Date: 19/12/2022

      The business responded to this complaint but asked that its response not be published.

      Customer Answer

      Date: 19/12/2022



      Complaint: ********



      I am the individual who did all of the bookings, the payments were all completed on my credit card and, if you checked the phone calls, you would hear that all of the phone calls are with me. I handled the bookings and all changes for the passengers. 

      I have ******** a screenshot from the original booking confirmation that shows the details were sent to my ***** account. 



      Sincerely,



      ****** *******

      Business Response

      Date: 29/12/2022

      The business responded to this complaint but asked that its response not be published.

    Sunwing Vacations Inc is NOT a BBB Accredited Business.

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