Reviews

This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sunwing Vacations Inc has 7 locations, listed below.

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  Sunwing Vacations Inc

  27 Fasken Dr Etobicoke, ON M9W 1K6

• 

  Sunwing Vacations Inc

  15957 84 Ave Surrey, BC V4N 0W7

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  SellOffVacations.com

  843 Red River Road Thunder Bay, ON P7B 1K3

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  Sunwing Vacations Inc

  7785 Cote-De-Liesse Quest Saint-Laurent, QC H4T 1G3

• 

  SellOffVacations.com

  559 8th Street Unit 1 Brandon, MB R7A 3X8

Review Details

• Review fromDenise B

  Date: 19/01/2024

  1 star

  Denise B

  Date: 19/01/2024

  We booked our flight for July 2022 for *** *********** ** Jamaica and had a ******** excursion planned the next day. When we got to the airport we were told that the flight was delayed, we tried confirming this we were sent in a different line and for hours we stood there ****** ******* ******* ***** ******* one of their agents started saying there was an option to go home come back next day or stay for a voucher for breakfast. **** ** ***** **** *** ****** And we weren't guaranteed a flight either the next day, Because they didn't have a pilot??????? * ****** ** ******* ended up buying another ticket that same morning with another airline. Sunwing never reimbursed us anything till this day I emailed them NOTHING. *** **** ***** *** *******

  Sunwing Vacations Inc

  Date: 01/02/2024

  Dear ******,
  Please understand that Sunwing Vacations Inc. is a distinct and separate legal entity from Sunwing Airlines Inc. Sunwing Vacations Inc. is a tour operator, not an air carrier. Sunwing Airlines Inc. is an air carrier. Sunwing Vacations Inc. as a tour operator makes arrangements with suppliers, including airlines, to provide travel services and other activities included in a vacation package. Sunwing Vacations Inc. purchases seats from Sunwing Airlines Inc. Airlines are obligated to follow the Air Passenger Protection Regulations in regard to flight delays. We are sorry that you have found the explanation to date not favorable or acceptable. In respect to flight delays, Sunwing Airlines as a small carrier has certain obligations - please revisit the Air Passenger Protection Regulations. Sincerely, Sunwing Vacations

• Review fromX. W.

  Date: 08/01/2024

  1 star

  X. W.

  Date: 08/01/2024

  Went with Sunwing vacation for the past Xmas and new years celebration, terrible experience and a total nightmare . I trusted Sunwing website of 4.5 star hotel and it was only 1 star motel standard to be honest! very disappointed!

  Sunwing Vacations Inc

  Date: 26/01/2024

  We sincerely apologize for any disappointment you encountered on your last Sunwing vacation. We do not see a reservation in our system under your name as it is displayed for a departure over the past Christmas season. We would ask that you visit ***.*******.ca visit the Contact Us page, open a case by providing your booking number. Thank you for your cooperation.
  Sincerely,
  Sunwing Vacations

  X. W.

  Date: 27/01/2024

  I travelled Dec 26, 2023 to 2024 Jan 2, unless you purposely deleted my record in your system already. I had booking number **SSN**, *** **** ***** ********* *** *** ***** *** ********** ****** ****

• Review fromMARLY A

  Date: 05/01/2024

  1 star

  MARLY A

  Date: 05/01/2024

  ******* ** **********
  I just needed to make a simple change to my booking. Well......it seems they don't have a customer service department that can actually assist clients. After 5 calls and 8 hours on the phone with SUNWING I still do not have my concern dealt with. I spoke with many agents that all seemed to give my conflicting information. I was put on hold multiply times, disconnected, transffered and more. I asked multioly times to speak with a manager... they do not do that. They do not do out bound calls or email their clients, it is inbound calls only. They told me that they do not have the authority to help me and that there is no one there that can. That they can't do anymore. I asked for head office number and they just gave me the reservation line. I am speechless. The agents were rude, talked over me, not willing to listen to my concern, would not transfer me to a manager. They could not answer my questions and just said over and over that this is all they can do. I sent to emails to the company through their website and still have not heard back from them. * **** ********** *** *** ******* *** ** **** *** ********

  Sunwing Vacations Inc

  Date: 26/01/2024

  Dear Ms. ********* 
  Thank you for contacting us through the BBB. Your review has been shared with the appropriate persons(s) at Sunwing to ensure accuracy of the changes made. We sincerely apologize for your experience thus far.
  Sincerely,
  Sunwing Vacations.

• Review fromAmatur B

  Date: 28/12/2023

  1 star

  Amatur B

  Date: 28/12/2023

  We booked with sunwings all inclusive to ******** ***** ******* they dumped us to ******* resort which is far far from varadero which originally we planed we request them to go to varadero they said we will transfer you there later we wasted 2 days there waiting to be transferred some time rep said bus is broken some time some other excuses we almost wasted 3 days in jabacoa our whole tour was ruined now we are trying to contact them which they have terrible customer service here in Canada too no one is listening to us at all I hope some one will contact us ** **** ****** ***** ******** ** *** ******* ********* ** **** ***** ******* ** ** **** ****** ***** ****** ********* ******

  Sunwing Vacations Inc

  Date: 18/01/2024

  We are very sorry to read of your experience. This is truly not indicative of the service we aim to provide to our customers. Please visit www.sunwing.ca and click on Contact Us/Questions, complaints, compliments. This is the best way to contact our Post Travel Team.
  Sincerely, Sunwing Vacations

• Review fromewa s

  Date: 26/12/2023

  1 star

  ewa s

  Date: 26/12/2023

  The worst airlines ever!!! I booked my vacations for January and paid more for morning flight.Two weeks ago Sunwing cancelled morning flight and now we are coming back 2 am next day and of course nobody is willing to give me back difference between those flight.** ** ****, Sunwing did the same thing few times

  Sunwing Vacations Inc

  Date: 17/01/2024

  We understand how upsetting changes to flight schedules can be however flight schedules are subject to change with or without notice. Flight consolidations can occur for various reasons. Sunwing Vacations tries to minimize these types of changes but regretfully at certain times of the year, they do occur.

• Review fromEvgeniya F

  Date: 23/12/2023

  1 star

  Evgeniya F

  Date: 23/12/2023

  We booked a family trip to Mexico in *** ******* hotel in November and called Sunwing representative to make arrangement about accommodation. As we are travelling with elderly parents one of which has hip problems and could not walk long distances due to extremely severe pain, we asked for a room in the building that is near the beach ( just a standard room but not far away from the beach). We were said “no problem, we made a request and all is good”. We came to the hotel yesterday night and at the reception we were provide with a room in the building that is farthest away from the beach and moreover on the top floor with no elevator in the building!!!! **** * ******** That is ridiculous!!! When we raised questions about it at the reception, the receptionist said that we have to pay extra in order to move closer to the beach! On the morning today we spoke with the Sunwing representative who submitted a complaint on our behalf to the office in Mexico, but they came back with the standard response saying that all depends on rooms availability at the hotel. Sunwing simply places responsibility on the hotel while the hotel says they are not responsible for Sunwing promises. We feel frustrated and deceived. Thank you Sunwing for being useless in this case and for ruined vacation! ***** ** *** ********* ** ******* *********** ***** ****** **** ** ** *** ***** *** *** ** **** ***** *** *** ***** *** ** *** *** ******* ** ****** *** ********* **** ** *** ****** **** ** *** ***** *** **** ** ** *** ***** ******* *******

  Sunwing Vacations Inc

  Date: 16/01/2024

  Dear Ms. *******,
  Thank you for contacting us through the BBB. We are very sorry to hear of your experience when travelling over the Christmas holiday. Sunwing is only in receipt of your review today, January 16, 2024. We kindly ask that if you have any outstanding concerns, please visit www.sunwing.ca and click on the "Contact Us" page. Any outstanding concerns will be addressed by the appropriate person(s). Thank you.
  Sincerely,
  Sunwing Vacations

• Review fromJ. L.

  Date: 19/12/2023

  1 star

  J. L.

  Date: 19/12/2023

  Time is very important, we lost plenty of it under the accommodations SunWing has promised.
  From the first impression associated with the brand introduced to 21 of us by a resort in Costa Rica *** ***** promoted by Sunwing named the Palace for a birthday get away for a senior along with her family.
  First introduction was at best mediocre by the staff hoping to get us placed in rooms infested with cockroaches that were busy being accommodated prior to us showing up and making a home in the rooms in every corner.
  I began with assassinating a large family of insects that looked like they've been marking a home ready for ancestors to move in along with them before I had enough and asked for a different room to alleviate my late arrival thanks to Sunwing while putting my hunting skills to rest so my family could sleep soundly roach free.
  Moved to another room, a little better.
  Lets skip the stay and move to the departure, it gets worse.
  Flights hours late, brought back to the airport after hours by Sunwing thinking that the airport rules don't apply and loaded on an aircraft only to be told to leave and wait aimlessly at an airport that's closed with multiple groups not sure of what he next move is until we are notified by a rep that is completely unorganized and afraid of where we may end up.
  Thankfully I took the initiative and guided the travelers to busses that were eventually sent to bring us back to the resorts we dissented from for another tiring night of a back and forth
  from a resort we were pushed out of to make room for other travelers.
  * **** ** ****** ******* ***** ** *** ****** ** ***** ***** ** ***** **** *********** ** *** ********* ***** **** ** *** ** ******* ****** *****  Either you give us a better experience or I will escalate.
  ** *** **** * **** **** ** *** ** ***** ** **** *** **** **** ******* ******* ** **** *** **** ***** *** ************

  Sunwing Vacations Inc

  Date: 03/01/2024

  Dear Mr. ******,
  Thank you for contacting us through the BBB. We are sorry to hear of your experience, this is not indicative of the services we strive to provide to our customers. Please go to www.sunwing.ca and click on Contact Us. There will be an opportunity on this page for you to share your feedback. A person from our Post Travel Team will review and respond accordingly.
  Thank you for your understanding and continued patience.
  Sunwing Vacations

  J. L.

  Date: 04/01/2024

  I beg to differ, Here's why.
  I'll lay the foundation so there is no mistake that SunWing made bad decisions that influenced the outcome of the chain of events.
  SunWing made an executive decision to have all the passengers board the flight departing knowing that the Liberian airport closed at 12am.
  The Aircraft arrived so late that the flight attendants did not have enough time to clean the aircraft which caused a confrontation when puke was discovered on 2 seats on the flight.
  This is a clear indication that SunWing knew they were cutting it close and was taking a risk to clear the resorts to make room for other patrons.
  The decision made by SunWing not only caused stress for paying passengers and time we will never get back but also these miscalculated decision or poor decision cost SunWing a fortune.
  Boarding a plane 5 minutes prior to the airport shutting down all operations was a bad move and in fact was indictive of the service you provide.
  There is not combatting that fact, taking responsibility is the right thing to do for a company at this magnitude.
  I'm hoping that there is some responsibility taken prior to my reaching out to ***** ****** and **** ********.

• Review fromJody B

  Date: 12/12/2023

  1 star

  Jody B

  Date: 12/12/2023

  I booked a holiday through a Sunwing Travel agent on the last day of the Cyber Monday sale. I told agent at the beginning that I wanted to finance the trip through ******. I spent 45 minutes on the phone with travel agent getting everything booked and at the end he asked me which credit card I would like to use I replied that I wanted to finance with ******. He had mentioned that he would get it all set up and confirm with me by calling back within a couple hours. I missed there call at 9:34pm Mtn Std time (8 hrs later) as I was asleep for the evening already. When I woke up and checked my email I noticed one from Sunwing saying that my trip was cancelled. I called in right away and was told that because I didn't answer my call that they cancelled my trip. I asked if they could now rebook they said yes but the price would go from $7600.00 cdn to $8400.00 cdn. I explained I was not willing under the circumstances to pay an additional $800.00. They went to their loyalty department and came back and said there was nothing they could do. We have used Sunwing Vacations for 8 previous trips and apparently there was no loyalty offer available for me. Very disappointed will definitely be shopping around for a new vacation provider.

  Sunwing Vacations Inc

  Date: 19/12/2023

  Dear Mr. ********,
  We are sorry to hear of your recent experience with us. We see that you managed to book another Sunwing vacation package through the Uplift program at pricing slightly lower than the first booking. We thank you for your continued business and wish you a safe and happy holiday.
  Sincerely,
  Sunwing Vacations

• Review fromANTHONY K

  Date: 06/12/2023

  1 star

  ANTHONY K

  Date: 06/12/2023

  Stayed at the ********* ** ***** ******** in Varadero Cuba on Nov.21-28. Without question the worst 4.5 star all inclusive vacation I've ever experienced. The food, alcohol and amenities were all well below standard. This Sunwing package needs to seriously be rerated or should be considered as false advertising.

  Sunwing Vacations Inc

  Date: 13/12/2023

  Dear Mr. ****,
  Thank you for contacting us through the BBB. Feedback as such is very valuable to us. We see that you have been in touch with a Resolution Agent and they too have acknowledged your feedback. We hope the voucher extended will be embraced and used in the future under better circumstances.
  Sincerely,
  Sunwing Vacations

• Review fromGwendolyn R

  Date: 04/12/2023

  1 star

  Gwendolyn R

  Date: 04/12/2023

  Bargain Basement company in the first place, and now their only positive of “first checked bag free” promo is a **** also. We have travelled Sunwing for years, and watched as they declined to the mess they are now; but when we heard that ******* had taken over, we thought things were going to improve - Not So! Sunwing’s free checked bag promo was a big draw, so we booked an all-inclusive Mexico package thru them. NEVER AGAIN!!! ******* was the carrier in the Sunwing package, and they do not honour Sunwing’s promos, even though they are the same company! We had to pay ******* for our checked bags, and were told to contact Sunwing for a refund. Sunwing refused to refund, stating the promo is only if they book you on a sunwing flight, which they did not have. What a Joke!

  Sunwing Vacations Inc

  Date: 11/12/2023

  Dear *********,
  The first checked bag free policy is for when your Sunwing vacations' package includes Sunwing Airlines as the air carrier. The vacation package you purchased did not include Sunwing Airlines therefore the free bag policy did not apply. Yes, Sunwing Airlines and ******* Airlines now have common owners however the two airlines operate separately from each other.
  Sincerely,
  Sunwing Vacations