Complaints

This profile includes complaints for S. Dilawri Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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S. Dilawri Automotive Group has 11 locations, listed below.

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• 

  S. Dilawri Automotive Group

  2575 Bank Street Gloucester, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2559 Bank Street Ottawa, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2565 Bank Street Gloucester, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2818 Bank Street Gloucester, ON K1T 1N3

• 

  S. Dilawri Automotive Group

  370 Hunt Club Road West Nepean, ON K2E 1A5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty brake work . And bad business practices Leading to expensive repairs.

• Initial Complaint

  Date:15/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this business once last year for some car repairs, I feel like they scammed me during the repairs, but I can't prove that. Because of that negative experience I have been trying to distance myself from them, however they continually call me every couple of weeks to try and get me to purchase their services, I have asked them multiple times to stop calling me, and they continue to robocall me, and I can't get them to stop. I have included the call records from my voip provider, though I can only go back a couple of months.

• Initial Complaint

  Date:16/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am lodging a formal complaint about a vehicle purchased from ************************* in ******, under the ************* Certified Pre-Owned program. The certification failed to deliver the promised peace of mind, as the car had several defects that should have been identified and rectified during the inspection process. The missing red light strip and deformations on the bumper directly contradict the high standards expected from a certified pre-owned vehicle. Despite the Dilawri Group's assurance of correcting any issues before sale, the glaring damage was overlooked, raising doubts about the certification process's thoroughness and integrity. These defects are clear and should have been identified and rectified during the 100+ point inspection that is fundamental to the certification process. If the dealership is unable to uphold the promises made in their advertising, they should not mislead consumers.Furthermore, the lack of proper maintenance records for the vehicle goes against the program's requirements, further eroding my trust in the certification process. I am seeking a full refund for the vehicle as it is the only reasonable solution given the circumstances. I opted for the ************* Certified Pre-Owned program specifically to avoid such issues, and the ongoing stress caused by this situation is unwarranted. Enclosed are relevant documents, I hope for a swift and fair resolution to restore my trust in ************* and its certified pre-owned program. Best regards, ********* Vehicle VIN: ***************** Purchase Date:Sep 10, 2024 Documents attached

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to the dealership due to a high oil consumption issue. After verifying my VIN, I was advised that the car was covered under an existing extended warranty. In order to proceed I had to agree to an engine decarbonization procedure which I did. As a result of the procedure, 2 cylinders of the engine were permanently damaged. I was informed that a new engine had been ordered under the extended warranty only to be told a few days later that ************** had denied the claim. The only solution offered by the dealership was to replace the engine with a used one at my expense ($8124.25). Prior to the decarbonization, the care was running well with the exception of the oil consumption. It is difficult to work with the dealership as they consistently fail to timely return phone calls and texts.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Santa fee that I always bring to ******* **** club to do my service. I went in June 2024 with ******km on it and wen to get an oil change they where working on my car for 2.5 hours then released it to me with sticker stating ****** km to be brought back I have ****** right now and on Saturday my car did not start so I checked the oil and there was NO oil my dip stick was burnt and so was the oil cap. I brought the car in on Tuesday the 3 rd of September at 1pm I got a call to pick my car up and was ready to go at ***** so I went to pick my car up they released it to me, so I started my car and it stalled out and could not restart so ******* told me to leave my car for the night and the next day so I did with no loner car. Today September 4 th I got the call at 12:00 pm that I will need a battery and new spark plugs that was not listed that I needed, my car started fine before they got it at the service centre. Now they are saying the pistons are plugged and (sorry) something was spraying oil out everywhere under my hood but I have pictures showing when I brought it in there were no oil splatter anywhere under the hood, also they keep threatening for me to take it somewhere else but my warranty is at *******, I also always bring it to the **** club dealer for everything.

• Initial Complaint

  Date:23/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue-Engine damaged for 2023 elantra which was purchased on August ******* Reason- did emergency drop off at one of ******* dealership but didnt got rental car because they said they have to diagnose a problem first. I paid for ***** to go to work and they told me they wont reimburse for *****. Requested rental car and now they agree after I called them everyday but they said they wont cover additional cost that is young driver 20$ per day fee for rental until they fix my car. Car was brand new it is shocking that engine got damaged and now they are not taking responsibility for the loss that i am experiencing. I did talk to both dealerships managers but they refuse to cover that cost. The engine is on backlog and will take anywhere between 1-2 months. I am not at fault so paying 20$ per day for rental car until then is not acceptable. I am already paying for car insurance and biweekly which is 273$ and car has loan of 35000$

  Customer Answer

  Date: 23/08/2024

  The dealership thats repairing my car now is- ******* **** club

  Address-******************************************

• Initial Complaint

  Date:22/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  n june 2022, i took my car for a service appontment. I went back home and it was then my husband noticed a scratch in front of the car. I called back the dealer, the *************** up as soon as i mentioned the issue. I then kept calling until service **** was closed, ***** picked up the phone. I emailed the manager who then said that they didnt scratch the car inside maybe it happened while they were parking the car outside. He offered to pay fr the damage. He referred to a collision . They told me to come for damage and repair assessment. i brought my car in and was told i would get a back which i didnt. I had to follow up multple times before i got an appointment in septmber. I asked them to move it up as i as was about to have a baby in august. I was told no. Afterwards i missed the appointment in sept. I was sleep delrived just gave birth i was too tired. I asked to reschedule and was given end of november. I had let them know i was travelling beg of dec for six months and again needed an earlier time. they said no I said ok ill drop the car off before i travel and my husband willl pick up..i then went that day while i was sick and with my two kids only to be told i wnt get a courtesy car. How am i supposed to drive around with a baby and a toddler? How am i supposed to go to my medical appts, grocery and daycare without a car. I then contacted service manager to request a courtesy car i got no response. I followed up again no reslonse. Its been two months my car is still damaged. Im so mad about the service. Really disappointed about **** I want this to get fixed. Theres no way j pay fr my car and get it damaged by the dealer and no fix I reached out to ask for a courtesy car they never followed up. Sinxe then ive been calling and emailing they ignore me. I never thought of better business bureau a friend just told me about it

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motor seized on July ******* on my drive to work . The car was towed to ************ location as the location on bank street I had used in past was not able to fix my car for approx one month . I was advised to go to huntclub location as they have a bigger shop. I believe my car was looked at it the following day to determine it would require a new starter and motor . On the 23rd of July I provided a few oil change receipts that were requested . On wed July 24th back and forth with a** service manager ************************* via email . I ended up driving to *** as I had left items I required in my car and so that I could speak to ***** in person rather than email . At that time my husband and noticed my lower engine shroud was lying in my back seat as well as spark plugs in my cup holder . My husband commented on seeing it there . A lot of back and forth my car did get the new motor etc . Picked up car April 1 2024 by my husband . There were some electric issues hence car was not fit to drive abd was returned following morning . The issue was fixed and I was able to drive home . Later that afternoon I noticed when in my garage looking forward at my car something didnt seem right . Got closer and could see that my engine shroud was never reapplied . My new motor now exposed as well as oil filter and Im sure many other components . We called *** at 5:02 pm to make them aware . My husband was on hold approx 5 min . Service agent returned to say it was not found tech gone for weekend . He would check back with him to see if in fact it ever was . My husband reminded him it was in the car. I emailed manager called this morning , service counter denying I ever had a shroud . This needs to be replaced

• Initial Complaint

  Date:25/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a problem with my 2017 Hyundai ******. I found out there was a recall on the *** without notification from Hyundai. I took it to a Hyundai dealership in ******. After diagnosis I was told it was the vacuum pump and that it had nothing to do with the recall. However I was told by a staff member that there had been a "service campaign" on the vacuum pump that ended in 2021. I asked why were customers not notified. The staff member stated to me that customers are only notified if ********************** deems it a safety risk (in other words - to protect there interests in regards to law suits). Well I can say as a driver of the vehicle it was a safety risk. But never the less. My complaint is that I had to pay out of pocket for the replacement of a part that Hyundai knew was defective. It was $1841.66 for the repair and another $756.75 for a car rental because I require a car for my job. l called Hyundai ****** was told there was nothing they would do. I think this is very poor customer service from ********************** Canada in the way they conduct business. I have been a loyal Hyundai customer for almost 20 years and I feel this business practice is unethical. I'm left with an impression that Hyundai does not care in the least about their customers. I will never buy or recommend ********************** again. Doing some research on this company I discovered that Hyundai has been taken to court by Transport Canada on numerous occasions. I would like to know how Hyundai is allowed to keep doing the same business practices. The invoice date for the repair is July 11, 2024. Thank you.

• Initial Complaint

  Date:22/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up my new 2023 Hyundai ******** on February 16th 2023. I also purchased the Premium Plus protection plan (*********). On March 26 (2050 km), the car's system check showed powertrain errors. I took the car to the dealership that evening, and on the 27th, I was told I could get the rental car under the Protection Plan as the transmission needed to be replaced. I would need to pay for the rental upfront and they would reimburse me. I also questioned the service advisor (******) about the insurance on the rental and whether that was covered, and he stated, "Whatever is on the invoice, we will pay." I also questioned how long it would take to get reimbursed and was told up to 8 weeks. On April 5, I was told the car was ready for pickup. I returned the rental and submitted the rental invoice (******). I drove 1.2km before there were more powertrain notifications in the system check. I returned to the dealership, and I was told someone was looking at the error. After being forgotten about in the waiting room for over an hour and a half (causing me to miss a medical appointment), I was told they would need to keep it again. I then spend the next 3 weeks chasing them for updates on the status of the repairs. My requests were either ignored or I was lied to. It wasn't until April 19 that I was told I could pick up the car again. I picked up the car on the 20th. I returned the rental and submitted the invoice (*******) via email to *****, the service manager. He did not confirm receipt of it until April 25th. On May 31st, I started questioning the reimbursement status as it had been 8 weeks since the first invoice was submitted. Since then, my emails have gone unanswered, told: "Looking into it, I will get back to you." I was told June 20th I would have the payment before the end of the month. I still have not received payment as of July 22.