Complaints

This profile includes complaints for S. Dilawri Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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S. Dilawri Automotive Group has 11 locations, listed below.

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  S. Dilawri Automotive Group

  2575 Bank Street Gloucester, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2559 Bank Street Ottawa, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2565 Bank Street Gloucester, ON K1T 1M8

• 

  S. Dilawri Automotive Group

  2818 Bank Street Gloucester, ON K1T 1N3

• 

  S. Dilawri Automotive Group

  1485 Youville Drive Ottawa, ON K1C 4R1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28 when I went to pick up my new car that I bought I noticed the price had double from the sale price. They put a warranty in with the sale price of the car. I am paying over $7000 for a warranty I didnt want and now I am paying interest for it as well. I asked for it to be cancelled and the sale price to what I bought the car for

• Initial Complaint

  Date:19/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 14 2022, I financed an used car, ******** C300 2018 from Dilawri. They introduced me for a warranty from ********************** which cost$8068.00. The manager told me the warranty will be cover from bumper to bumper and he gave me an discount on that. I found out that engine light was on and the sunroof was noisy on Highway but it didn't notice on the contract. I wasn't know those issue. They needed me to have an appointment to do the service which is two weeks after. On Sep28 2022, They checked the issue and told me they dont know how to fixed it and needed me to contact ******** branch. They booked me an earliest appointment with ******** which was after three months. On Dec09 2022, ******** complete the services and told me that some components needed to replace but the warranty can't be used in their branch. They were kicking me back and forward between both branches. No one was taking responsibility on that. I went to Dilawri for ton of times to fixed the safety issue, no one resolve. They said my warranty was not included for those problems. The dealership got fired so that they dont have any record to check me information. Even I did not buy the warranty, they have to make sure the safety issue as the time I bought the car. It was within a month at that time but they were saying they cant do anything for that. It doesn't make sense. I payed what I needed but they are not doing their job. NO one is responsible. It was a really bad experiences as a customer. ********************** and ********************** are not responsible customer, they are not reliable.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in February 2023 from ***** (salesman) at Dilawri Chrysler on **************** in Nepean, ON. I picked up the vehicle on February 28th, 2023. The day I picked it up I was given a slip for my purchase along with notation of what was owed to me, a secondary key for my vehicle as they claimed there was none "in house". Eight days after I picked up my vehicle we noticed a large section of the passenger wheel well was melted away from previous damage that I was NOT informed of, I was also not provided a copy of the Car Fax report that I was charged for on my receipts. When I brought this to Blairs attention I did tell him I needed the bumper repaired as I was sold a vehicle with damage without my knowledge and if it wouldn't be repaired I was still within ******** 10 day cold feet claus and would return the vehicle. He contacted management and told me he would order in a NEW bumper and replace it as this does devalue my vehicle. I dropped my vehicle off for repair in June 2023, upon drop off they had a key handy and said they would get it programmed and would be ready for me to pick up when my vehicle was ready. When I arrived to pick it up the bumper was not changed, they unprofessionally cut a piece of plastic and botled it on to the damaged bumper. They also said they could not program the key and were unsure why but would order another one and give me a call when it arrived to program it. I have called, I have left messages with reception, I have spoken to management who always says "I'll call you back in about ***** once I find out what's going on" I hear nothing. I call again, the person I was speaking to is now "gone for the day" mind you, I am calling around 1-2 pm. I spoke with reception numerous times leaving my information for someone to call me. They have still failed to provide me a secondary key to my vehicle which I have now had possession of for over a year. I am looking for assistance to get proper service and what is owed.

• Initial Complaint

  Date:28/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased new mazda3 4 months ago. Currently we discovered 2 golf sized bubbles on the side of one tire apart from each other about 30cm. We notified the dealer about possible defective product and that *** be recall is necessary. Then dealer started blah blah - *** be your the tires got bumped and they were looking for scratches on rim and tire. Any dirt on tires and rim (as there is no bump on rim or tire) they consider a scratch which can normally cause a bubble, tire explosion possible and accident which is normal if you have had a bump. And you have had a bump just because sevice manager thinks it is so. What ever you say they will repeat the same thing like a broken music disk. That this is scratch and there was a bump and then bubble because of this and it is normal and that they work 15 years and see it often. They keep repeating the same nonsense regardless what you see and what is the real problem.We request to recall this dangerous product, repair or compensate and be polite with people and show a bit knowledge.

• Initial Complaint

  Date:16/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to hyundai on 390 **** club west last month. I wanted to finnance a hyundai elentra ****. After discussion with the sales manager *****, he gave me the bi-weekly amount wich was 258$, before I signed the contract I asked him is it mandatory to get the rust proofing which was 4000$. He said yes it's mandatory which it turned out to be a lie. After few days he called me back and said the bank declined the unsecure loan. I said apply for secure loan which was approved. The new total was 268$ bi-weekly. I haven't signed the new contract yet for the secure loan. I called him today to cancel the request and he said the contract was binding and thats a lie because I signed for unsecured loan and it was declined. I have no obligation towards it anymore. He threatened me with court. I told him he can keep the 500$ I put down payment for his troubles. I found out later today that he applied for 4 unsecured loans 4 diffrent banks after I asked him to cancel my request. He applied for those loans with out my consent. I want my money back and he should be fined for that. His name is *****. His phone number is ************

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, I had submitted a tow bill for $163.85 under a recall notice. Since then, I have spoken/written to the Hyundai service team (mainly ******** and have either been told to wait longer, or not receiving any response at all-see attempts below. Finally, I spoke to ******, in service, who asked ****** to confirm when I would receive my return for the tow. ****** finally responded and advised me that they did not have a copy of the tow bill and asked if I could resend it. My first concern is that no one bothered to look at the file on all the separate occasions I inquired, until I spoke to ******. The second concern I have is that as you can see below, I have yet to hear back from ******. This has been the case every time I attempt to obtain information.Attempts made:July 24: Sent **** invoice for reimbursement via email Sept 12: Spoke to **** who advised that the invoice was processed and to call ****** if I did not receive cheque by end of the month Oct 13: called and was told to give it 3-4 more weeks Nov 6: Spoke to ****** who advised that she needed to speak to the Warranty Administrator and would call me back Nov 9: Left message for ****** to call me back with status Nov 17: Called and spoke to someone who said they would give my info to ****** to call me back Nov 21: Left a voice message Nov 24: Spoke with ****** who passed along message to ******/ See message below where ****** asks me for the invoice again and have yet to hear back.Nov 30: Sent follow up email to request status Dec 1: Went to Hyundai Service on Huntclub and sent email to Service Manager, *********************** Dec 11: Resent email to service manager-no response to date.I have found the lack of client service and communication extremely frustrating and time consuming and would like to receive my reimbursement asap. Thank you for your assistance.

• Initial Complaint

  Date:08/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may be concern: On August 30, 2023, I went to Bank Street *** (located at *******************************************) to purchase a **** Seltos LX fwd, snow *********************. I had a meeting with Corner, the salesperson. Total MSRP was $27,345.00, including Destination. We agreed on a deal which includes my trade-in value in the amount of $4,100 and the military discount of $500. The price difference was $22,745.00. The following fees were listed in the price information column: Admin fee $599, Car fax $70, ***** $10.00, Tire Levy $29.20 and HST. Also, there was Dilawri Value Package in the amount of $699.00 plus tax, which was explained to me by Corner that it is a part of the commission fee. I agreed on the package. Then, the sales manager, ***, pressured me to buy the locking Wheel Nuts for $149 plus tax although I did not wish to have the lock wheel nuts. Under great pressure, I agreed to pay for the locking wheel nuts. The total price was $27,473.36 including tax. Therefore, I put down a deposit in the amount of $500 and I was advised that the vehicle will arrive within 1.5 to 3 months. On December 5, 2023, I received two (2) emails from *** ****** stating that Congratulations on your new *** and Thank you for choosing to purchase your new *** ******* at BANK STREET *** on Nov 30, 2023. I immediately called my bank to get the bank draft ready for $26,973.36. I called the dealership and left a voice message to the salesperson, and it directed me to Sunny on Bank Street *** in the Finance Team to leave a message. I tried to contact ***** several times. Finally, ***** called me back on December 7th afternoon. I mentioned that I received the emails and would like to pick up the car. However, he said that it is not my car and that if I want to pick up the car, I must buy a tire and rim protection insurance which will cost an extra $1,000 plus tax. He pressured me to buy the extra insurance, which was not a part of the initial purchase agreement. I will have to pay the extra $1,000 in order for me to pick up the vehicle. If not, I must wait for another 6 months or more to get the vehicle that was purchased on August 30th. It is submitted that Bank Street *** has breached the purchase agreement. It is also submitted that staffs of Bank Street *** did not comply with ***** standards and did not maintain good faith duty pursuant to the purchase agreement. I will file a complaint with ***** and *** ****** shortly. I will also reach out to *** Marketplace for a further investigation in due course. Regards, *********************

• Initial Complaint

  Date:21/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 ***** Civic for $12.5k on March 27th and picked it up on the 29th. They misrepresented the condition of the car and even after questioning them about specific issues. All pictures in ad were taken at an angle where you could not see the true state of vehicle. They even posted a video of a different vehicle. On both days at the dealership there was a snowstorm which hid the condition of the car when wet. It was only once at home and the car was dry that I could see all the dents, scratches and clear coat issues. One of the conditions of the sale was to change the bald tires. The sales rep even looked at them and expressed concern driving it during the storm. When I picked up the car I pointed out that the tires appeared to be the original ones that were to be changed but he assured me they would have been changed as per safety requirements. It was upon reviewing pictures that I realized they were the original. I emailed my sales rep that night expressing dissatisfaction with various issues. No reply was ever received. There were other issues mentioned on date of sale that can be further elaborated, including lack of safety upon request, warranty, tint distortion, amount of time listed, intake boot, etc. I returned to the dealership the next day and spoke with the rep, who had received approval by the manager to offer one of 2 choices: a full refund or change the tires. I chose the refund. After being explained the refund process, they returned to recant the offer and only offered to change the tires since they had already invested 3k on the safety. I followed the ***** proces and mailed a registered letter to the dealership and no reply was received. Emails with MTO and ***** also avail. I am willing to work with the dealership to come to an agreement with regards to compensation for issues with the car. I have also recently discovered that the condenser may have a leak because the ** has not been working consistently since date of purchase.

• Initial Complaint

  Date:30/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a defect in the paint on my 2017 Elantra. They knew the white paint on the car had defects. After 4 or 5 years the paint started peeling off my car and was told warranty expired. Then I found out people were suing and there was an extended warranty on the paint. They asked me to get an estimate which I did 3 or 4 years after purchase and never heard back from Hyundai after a year or two they asked me to get ANOTHER estimate done. After I found out about the faulty paint job and defect in the white paint on Hyundai Elantras .... I had another estimate done and they responded that the warranty had expired. So the warranty was active after the FIRST time I got an estimate which they ignored , never responded to the first estimate then told me to get another done after 2 years and now the warranty has expired! Hyundai should be liable for their DEFECT in their white paint.

• Initial Complaint

  Date:28/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought the car, the dealership convinced me to get a rust/paint/fabric protection. Which comes with a guarantee of 10 yrs (as stated in the auto appearance protection warranty registration certificate). Polish sealant is disappearing slowly from my car. I got in touch with them by email, made 2 trips (pics at maintenance service ***** of dealership and an extern workshop to get an evaluation). Dealership is refusing to get the work fix based on the fact it will cost them too much money to get the work done, despite the warranty provide at the time of purchase.