Complaints

This profile includes complaints for Carleton Parking Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Carleton Parking Management

  1010 Polytek Street #32 Gloucester, ON K1J 9J1

• 

  Carleton Parking Management

  595 Montreal Road, Suite 102 Ottawa, ON K1K 4L2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ticketed today at 12:40PM by an agent of this company (Carleton parking Management, 1010 Polytek St #32, Gloucester, ON K1J 9J1, or the City of Ottawa) on the street near *** ******** ***** *** *** where there is no indication that parking is prohibited before 4PM, Also, there was no indication whatsoever on the street until now that any snow removal would take place (if that is the reason of the ticket). The name of the agent is ******** ****. I will fight this, including in court, because I am wrongfully ticketed. Besides, the address mentioned on the ticket (** ******** *****) does not exist, which shows that the agent does'nt even know the area where he is operating. Please see attached documents.

  Business Response

  Date: 05/12/2023

  Thank you for reaching out and we wish we could help you. however you are reaching out to the wrong company . we have no ******** ****. This ticket has nothing to do with Carleton parking. if you look at the bottom of your ticket it will say agency. beside that it will tell you what company issued it. however it was not issued by us as we have no agent ******** **** and we did not patrol this location yesterday.

  Wish you the best of luck

   

  CPM

  Customer Answer

  Date: 05/12/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20957643, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ************
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning Carelton Parking Management.
  
  Date of Infraction: 12/01/23
  Time: 4:30 AM
  No. : E0156117
  Fine: $80.00
  Bylaw Officer *** * ******** **
  
  I have lived at this townhouse for about a year now, and have been registering my boyfriends car ever since. However, last night he received a ticket that I would like to appeal to you. Last night, I simply forgot to register his car before bed as it had been a long day. This is not some random car, “parking on private property” and would I would like this ticket to be revoked. I have registered his car many times now and would appreciate your cooperation in the matter. In future, I will do my best to remember.
  
  Thank you for your time. ****

  Business Response

  Date: 01/12/2023

  Thank you for reaching out.

   

  As condo rules clearly state any visitor must register there car. up to a max of 3 days in a 7 day period. Any vehicles that are not registered are subject to a parking infraction as per condo rules. This ticket would be valid as this car did not register. 

  Please review all condo rules and regulations. for parking.

  Thank you

  CPM

  Customer Answer

  Date: 01/12/2023

  
  
  Complaint: 20942809
  
  I am rejecting this response. 
  Thank you for getting back to me so soon. However, I would ask that this ticket be waved and let this be a warning. I apologize for the inconvenience that this has been for you and forgetting to register my boyfriends vehicle. We are in the wrong here, I just ask that you wave the fee this time around and give us a warning. 
  
  

  Thank you, 

  
  Sincerely,
  
  **** *******
  
  

  Business Response

  Date: 04/12/2023

  Thank you for the reply. Seeing as this is a valid ticket your next steps should you wish to contest would be with the City of Ottawa . as it a city of Ottawa ticket.  you can find instruction on how to do this on the back of the ticket. 

   

  Thank you

  CPM

  Customer Answer

  Date: 05/12/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20942809, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** *******
  

• Initial Complaint

  Date:25/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I received a notice that I was banned from parking at Everest private and have not been provided a reason why. I have two tickets that I contested and are awaiting response from the ************** as I had been registered to park when I received the tickets. I have paid all tickets previously received and would like the ban reconsidered. Thanks

  Business Response

  Date: 27/11/2023

  Thank you for reaching out. unfortunately we cant look into why you are revoked without your licence plate number. please provide the licence plate number so that we can acuritly help you. you may reach us at ************ during business hours. 

  some reasons care get revoked. 

  registering more then 3 days in 7 

  resident using visitors. 

  request by the condo management/ board of directors. 

   

  Thank you

   

  CPM

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was giving a ticket while visiting my girlfriend. Sign says visitors must call between 11pm -7 am. I received the ticket at 9:34 am. This not the fist time this happens. I am a visitor visiting. My address and my car is bot registered in this neighbourhood.

  Business Response

  Date: 07/11/2023

  Thank you for reaching out

   

  As for the reason of the ticket we would need the plate and ticket number to be able to look into it. as ther eis many reason tickets can be issued outside of registration. 

  Feel free to reach during business hours at ************.

   

  Thank you

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received multiple vexatious parking tickets from this business. Most recently was a ticket to license plate CXCX 932, parked at ********************************************************* on November 1st, 2023. The vehicle was registered with through the companies website. The company has issued 4 previous tickets to our visitors, all of which were registered with Carleton Parking. None of the vehicles exceeded the 3 days within 7 days period. All vehicles were visitors.The company has several ****** reviews and complaints with the BBB about issuing parking tickets for no reason. I firmly believe that they do not check their own database of registered vehicles because they keep issuing tickets.

  Business Response

  Date: 02/11/2023

  Thank you for reaching out. if you have plate numbers we can look into any problems or you can call ************ and we are happy to let you know why any tickets are issued.  as for CXCX 932 we have no record of this plate being ticketed can you please confirm the plate and provide a copy of the ticket.

   

  Thank you

• Initial Complaint

  Date:26/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I was given a ticket yesterday for what reason? I really need an explanation about this because I was not parked in any wrong way. The person whom issued this ticket really needs to explain to me why I have this. I will fight this because I was wrongfully ticketed.

  Business Response

  Date: 26/07/2023

  HI We are happy to look into why you got a ticket,

  Please provide the license plate number and the ticket number. you may also reach us by calling ************.

   

  Thank you

  Customer Answer

  Date: 29/07/2023

  
  
  ****** ******** *******
  

  My license plate is **** ***. Ticket number is, I believe, ********.
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Customer Answer

  Date: 31/07/2023

  
  
  Complaint: 20377687
  
  
  
  I am rejecting this response because:

   
  ****** ******** *******
  
  My license plate is **** ***. Ticket number is, I believe, ********.
  
  Sincerely,
  
  ****** ********
  
  
  
  

  Business Response

  Date: 31/07/2023

  Thank you for reaching out. 

  **** *** is a residents vehicle on this property. As per the condominiums rules and regulations residents can not use visitors parking at anytime day or night. Visitors parking is for visitors only. Residents are to park in there designated parking spots. Signs are also posted stating "Visitors parking".  Its also posted in the condo rules that residents can not use visitors parking at anytime day or night.  We also see that a verbal warning was given prior to the infraction date also. 

   

  This vehicle was ticketed for breaking the condo rules. please review your condo rules and regulations for proper parking procedures. 

   

  Thank you

• Initial Complaint

  Date:15/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of May 8, 2023, I registered my friend's car in a visitor parking spot. On the morning of May 9, 2023, he found a sheet on the windshield stating that not only had his parking privileges been revoked, but this was also a warning that he could receive a ticket/towing in the future and to take action to avoid that outcome. Attached to this warning was a parking ticket. We therefore not only received a warning for which we were given literally no opportunity to take action and received the ticket anyway, but his privileges were revoked and he received the ticket despite my having registered the plate. May I ask that you kindly reinstate his parking privileges and revoke the parking ticket. For the purposes of tracing, the phone number from which I placed the call to register the plate is within the details of this complaint. Thank you.

  Business Response

  Date: 16/05/2023

  Thank you for your complaint; To provide exact details for this claim we would need a license plate number.

  In the meantime I can provide general information. When a person calls in to register it is indicated on our voicemail registrations for more then 3 days within a 7 day period are not accepted unless authorized by the property manager. The information is also in the condo rules that each unit owner will have. If the guest is registering online it also indicates max is 3 days within a 7 day period.  All of this information is providing warnings. From the information you provided I am going to assume your guest stayed more then 3 days within a 7 day period which is why there parking is revoked for over registration.

  In order to have the parking reinstated you will need to contact the property manager and show proof the person does not live on the property. They will provide us the information and at that point the plate will be reinstated. 

  Thank you,

  ****

  Customer Answer

  Date: 16/05/2023

  
  
  Complaint: 20061028
  
  
  
  I am rejecting this response because it is not indicated how i am to submit the information being asked of me (i.e., the license plate #). I am therefore attaching a jpg photo of the info requested. Please advise.

  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:14/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Carleton Parking Management,
  
  I am writing to contest a parking ticket that was issued to me on 14/05/2023 at 3:24 AM for infraction number ********. While I attempted to use your online platform to pay for my parking, I encountered multiple issues with the website and was not able to receive a confirmation.
  
  I filled in my information as required, and assumed that my request had gone through. However, I now realize that it wasn't received due to the website issues. Despite attempting to contact an agent, I have not been able to reach anyone. The only response I receive is to press the two when calling your number, but unfortunately, this does not work.
  
  As a regular subscriber to your parking service, I am disappointed with the lack of support and guidance that I have received in this matter. Given the technical difficulties experienced with the website and the unavailability of your agents, I request that this parking ticket be cancelled.
  
  For your reference, my vehicle is a Honda and the license plate number is *******.
  
  Thank you for your prompt attention to this matter. I look forward to receiving a resolution soon.
  
  Sincerely,

  Business Response

  Date: 15/05/2023

  Thank you for the email; Regarding registering for visitors parking we do not charge to pay for parking at any of our corporations, please confirm you were using the correct website as our website does not offer a pay option. The website *********************** allows you to input your information with no option to pay, once completed you will receive a green confirmation box that states; "thank you for your registration" and all the information you input. For the night the ticket was issued we do not have a registration for plate; *******. I also took a look at all vehicle's that registered to unit 1876 Summerfield and there has been no registrations since May 8. We have no callbacks regarding this issues; when you pressed 2 to speak with an agent did you leave a voicemail?

  If you wish to continue to contest the ticket you can do so directly with the City of Ottawa. 

  Thank you,
  ****

• Initial Complaint

  Date:19/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle has been registered via leaving a voicemail at the indicated number at ******* *****, Kanata, on April 16 in the evening, for 3 nights, however, on the third night (the vehicle was there only 2 nights actually), at 3:24 AM a ticket was issued. There have been no phone calls made to the number provided in the voicemail for any questions or concerns with registration, etc. It's the third time we're attempting to call the company, and there is no option to speak with anyone, only to leave a voicemail. There is also no e-mail to communicate with them directly. I feel that the ticket has to be waived since the registration has been made, however, no return communication with concerns was made and it was a random give.

  Business Response

  Date: 19/04/2023

  Thank you for reaching out. unfortunately you did not provide a license plate or ticket number to look into. With the time you provided on the ticket i was able to pull plate *******. We see this plate was ticketed for over registering. The condo has set rules that your only allowed to visit for a maximum of 3 days in a 7 day period. This is also stated to you each time you call in. You ticket was issued because you exceeded the amount of days allowed on site breaking condo rules. 

  you registered on 

  11-4-23

  12-4-23

  16-4-23

  17-4-23

  18-4-23

  This clearly puts you you the 3 days in 7 that are allowed. if yo do  agree with the condo rules and regulations you may  contact your condo directly.

   

  Thank  you

   

  CPM

  Customer Answer

  Date: 19/04/2023

  
  
  Complaint: 19955012
  
  
  
  I am rejecting this response because:

  Over the phone when I called it was indicating that if we need to extended over 3 days we have to call and that is what we did. I find it unfair to ticket a vehicle when the instructions given over the phone in voice message recording were followed, and in case there were any issues with registration, a return phone call/communication was never made, although the call back number was provided in the voice mail. If it was communicated in return that there will be issues with registration, we would find a different accommodation. I kindly request that you waive the fees in a good faith due to the communication absence from your part. 

  
  Sincerely,
  
  
  
  ******** 

  Business Response

  Date: 19/04/2023

  Thank you for reaching out. if you call now to ************ you will see that it says if you want an extension you must contact the property management company. Not parking control. This is stated very clear. as its the condo ( board of directors) has to approve any extension. this is also stated in your condo rules and regulations. The 3 days in 7 is based on the days your register if you register for 3 you are registered for 3. if you only use 2 there is no way for anyone to know this. as you are registered for 3 days not 2. so with the the days you registered for you are over the 3 days in 7 allowed by the condo. 

  If you would like to speak to someone in the office you must call during business hours and select option 2. as option 1 is to register your car. I also ran your phone number in our system and see no voicemail from you looking to speak to anyone, just your registrations. 

  As per the very clear condo rules at the building you live at your car was in violation of the parking rules and there for war issued a parking infraction for doing so. We have clearly time and dated stamped registrations from you showing you went over the 3 days in 7. 

  Thank you

   

  Customer Answer

  Date: 19/04/2023

  From the CONSUMER:

  Sent 4/19/2023 3:29:09 PM

  
  Complaint: 19955012
  

  
  I am rejecting this response because:
  A voicemail was left on April 16th at 7:39PM and the return number was ************. I have never received any return communication with regards to any possible issues regarding this matter. If you are unable to waive it, I do kindly request to lower the fee at least as it's clearly was a miscommunication on both end and not just misunderstanding on my end. The reason the phone number for a call back has been left is purposely to call back in case there any issues with it, which never has been done. 

  
  Sincerely,
  
  ******** **

  Business Response

  Date: 19/04/2023

  We ran the phone number provided and see no call on the 17th from that number leaving any type of voicemail. Any voicemail looking for a direct call back is addressed within 48 business hours. As for cancellation for the ticket. the ticket is valid from all proof on our end so the ticket would stand. as for lowering the amount. payment amounts are set by the City of Ottawa we have no authority and are not capable of lowering city of Ottawa parking tickets. You would have to contest your ticket with the  City of Ottawa.

  Thank you

  Customer Answer

  Date: 20/04/2023

  
  
  Complaint: 19955012
  
  
  
  I am rejecting this response because:
  I have a record of calling you on April 16th at 7:39PM, NOT April 17th. I'm very disappointed with the way your management is acting, as I have no heard back from you with regards to any issues, although the return number WAS left on the voicemail.
  Also, It's very disappointing that you have no way to contact you via e-mail (in writing), only via phone an voice messages - where you can claim that you have "never receive anything", while if it would be in writing, you would not be able to do so. 
  
  
  Sincerely,
  
  
  
  **********

• Initial Complaint

  Date:19/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend recieved a parking ticket. I called in her car for that evening.
  My desired outcome would be to have my audio message reviewed, and have the ticket cancelled please.

  Business Response

  Date: 19/04/2023

  please contact us at ************ and provide your license plate number and the phone number you called in with and we will review this for you ASAP.

   

  Thank you