Complaints

This profile includes complaints for Carleton Parking Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carleton Parking Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carleton Parking Management

  1010 Polytek Street #32 Gloucester, ON K1J 9J1

• 

  Carleton Parking Management

  595 Montreal Road, Suite 102 Ottawa, ON K1K 4L2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing its residents by issuing them parking tickets that are unlawful. At first they bans a visitors vehicle that doesn’t reside overnight and only comes for a couple hours during the day. When asked for explanation they said the car has been visiting too many times. Now that I parked the car in my reserved spot they gave out the ticket even though the property owner( which is me) did not make any complaints towards it.

  Business Response

  Date: 13/04/2023

  Thank you for reaching out. if you want to supply the licence ***** number we can give  specific details. as for owners. owners can not use visitors parking at anytime day or night as per condo rules. this means not even in the day time. As for the amount of days. The condo has a set rule of 3 days in a rolling 7 day period. if you go past the 3 days in 7 the parking privileges are revoked and are only reinstated once the property management company has proof that car does not live on site. Again with the ***** number we can get the specifics as to this complaint. 

  Customer Answer

  Date: 13/04/2023

  If you look at the picture that was provided, it clearly shows the car was parked on registered parking. I don’t know why you are stating me visitor parking laws. The picture provided also has the ticket and the license ***** number which you would have noticed if you bothered to look. I’ll attach it again so you can look.
  
  
  
  Sincerely,
  
  
  
  ******** *********

  Business Response

  Date: 13/04/2023

  Im sorry but we do not see any photos. We are happy to look into this for you with the ***** number. please provide the licence ***** number for review. If you attached a photo im sorry but we can not see it.

  look forward to hearing from you 

  Customer Answer

  Date: 15/04/2023

  
  
  Complaint: 19929556
  
  
  The ***** number is *******, the car was parked on reserved parking when it was issued a ticket. I have documents to support my cause.
  
  
  
  Sincerely,
  
  
  
  ******** *********

  Business Response

  Date: 17/04/2023

  Thank you for providing the ***** number in question, ***** ******* is a resident this person lives on the property and is parking in visitors parking which is why they will be issued tickets regardless if they try to register. Visitors parking is for visitors only, if a unit owner needs to use visitors parking they must have an approval prior to parking from the property manager. If a unit owner uses visitors parking day or night they will be ticketed. If this person is not a resident they can call the property manager and provide proof they do not live on the property (drivers license and vehicle ownership) 

  Thank you,

  **** 

  Customer Answer

  Date: 18/04/2023

  
  
  Complaint: 

  I do not know if you guys are not understanding me or trying to ignore the facts on purpose. My issue is that the car was ticketed while being parked on reserved parking where I usually park. It was not parked on “ visitors parking”.
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 4: Registered my car for visitor parking overnight (Mar 4-5), accepted (green banner). even tried to register it later and got a red banner saying my car was already registered for this (took a screenshot at 9:19pm)
  March 5: I go get my car, to run errands, no ticket, nothing, I return and park my car on the road for the day and night
  March 6: I get to my car at 6:50am and having a ticket on it. Ticket is dated for Mar 5 early am.
  
  Issue 1: I got a ticket while being registered for that night
  Issue 2: The ticket was given to me 24 hours later
  
  The appropriate outcome is that the ticket is cancelled or paid for

  Business Response

  Date: 06/03/2023

  We are happy to help however no information was provided. We will need your licence plate number and ticket number so that we can look into this for you. we can also be reached at ************. Thank you

  Customer Answer

  Date: 06/03/2023

  
  
  Complaint: 19545217
  
  ** ******* ***** *** **** ***
  
  ****** ******* ********
  
  
  
  Sincerely,
  
  ******* ******
  
  

  Business Response

  Date: 07/03/2023

  Thank you for the information.

   

  We see 2 reason for your ticket. the number one reason is it was not registered. at this location cars have to register between 1am-7am. you registered on 4-3-23 at 00:07. so 7 min after midnight for one overnight. This registered you for the 1am-7am period of the 4th as requested. your ticket was issued on 5-3-23 at 5 13 am. So the following overnight period of 1am-7am. this shows you stayed over for 2 nights but only registered for one.

  We also see that on your registration on 4-3-23 you registered to Green Banner Place. 11-25C ( odd # ) Banner Rd.  this is corporation number CCC 127. however the ticket on 5-3-23 you were parked on the neighboring condo ********* *******. 1,3,5,7,9 (odds) Banner Road. cooperation number CCC 93. So our records show not only was this not registered it was parked on the wrong property. 

  This had also been explained over the phone by our staff.

  Thank you for reaching out. 

   

  CPM

  Customer Answer

  Date: 08/03/2023

  
  
  Complaint: 19545217
  
  
  
  I am rejecting this response because: I have had no phone contact with anybody from this company (after calling daily and multiple messages). I also parked where there was a parking spot available, not based on house number, as this is not a clear instruction (the visitor parking in the back was full due to snow build up). There is also no clear instructions on the timing of when things need to be registered by. The website has no information. This does not resolve the issue at hand. I welcome a phone call at your earliest convenience.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/03/2023

  Unfortunately there is rules that apply to everyone. if there is no parking at your condo due to snow this does not allow you to park on another condos private property. This would be illegal parking. We have provided all proof that this ticket is valid. We are happy to speak to you on the phone about this no problem at all. If you would like to provide the best number to call you on we will have a member reach out ASAP however they will be providing the same information as in there messages but we are always happy to discuss with you.  you can also reach us during business hours in the office at ************.

  Make sure when you call you have your plate number and ticket number handy. 

  Thank you

  Customer Answer

  Date: 09/03/2023

  
  
  Complaint: 19545217
  
  
  
  I am rejecting this response because it still does not address the fact the ticket was provided 24 hours later, or how that i've registered for visitors parking (while parking in different visitor areas based on spots available) without issue in the past... I've attached pictures from your website where there is no information about "rules" "limits" provided. 
  
  
  
  Sincerely,
  
  
  
  ******* ******