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Business Profile

Utility Billing

Clean Cut Energy Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have turned off my electric heating unit at beginning of the month as well have minimized any other hydro uses to my ability, and my estimated charge for next bill states that it will still be over $200. Last year with our third party metering system, *****, was in range of only 70-80 dollars a month. The difference in price seems like *********. This is completely unreasonable. Along with many other owners in the building experiencing the same affects, we would like a deep dive explanation. Otherwise we will need to configure a plan of action collectively.

    Business Response

    Date: 18/03/2025

    This complaint is unfounded. Metering and billing practices were carried out in accordance with operating policies and procedures.

  • Initial Complaint

    Date:14/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were billing me from the 1st of the month to the end of the month for utilities at a condo from May 2023 until August 2023. For the month of September they billed me from September 1st to September 12th with no explanation given. Then they billed me again from September 12th to September 14th which was the closing date I sold the condo. They sent me the bill months later, after they already knew I sold the condo and moved across the country. I believe they billed me twice so they could charge the delivery fee, regulatory charges and administration fee twice each for one month.

    Business Response

    Date: 26/02/2024

    We are in receipt of the message you sent regarding BBB Complaint #********. 

    Please note on file that we reached out to the customer directly on Feb 20 2024 to resolve and they have not responded to us. 

    Regard,
    Clean Cut Energy
    Billing Department
    Clean Cut Energy Corp.

    Customer Answer

    Date: 27/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********** ******

Clean Cut Energy Corp. is BBB Accredited.

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