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Business Profile

Brand Development

Sonder + Form Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Sonder + Form $3300 in full July 18, 2023 for services of Designing a Planner. Aug 1, 2023. We met in person. ********* the project manager asked me to send ****** Docs which I did on August 2nd. I reached out to ********* for next steps + asked what the timeline looked like for completion of the planner on August 25, 2023. There was no reply so I sent a followup August 30th. Still nothing so I reached out to ***** ******* (Owner) via ******** August 31. No reply again. I reached out to her again Sept 5th. Sept 6th they emailed to say she has started the designs. I asked her for the storyboard and a timeline and there was no reply. Sept 12th ********* emailed to schedule a meeting for timelines + an update with *****. I emailed dates to meet Sept 13th and heard nothing. I followed up Sept 20 & 21 and had no response. I messaged ***** Sept 22 and expressed my concern, within 10min received an email from ********* to reschedule the meeting to the following week. The said they were not available for the time I picked, and when I gave them the time I was available there was no response. I emailed Sept 26 to confirm the meeting ********* responded on Sept 27 they could not meet. Sept 29 *********, sent me the storyboard which was the documents I had sent to them in Canva but turned pink, she asked me to meet on Monday, and then changed it to Tuesday Oct 3. October 3 - ***** was 20min late for our scheduled **** meeting..********* finally showed up with out *****. I expressed that I wasn’t happy and would like to ask for a refund/not continue.***** phoned me October 5th and said it was all a miscommunication and tried to get me to continue, I declined and sent them a formal email stating I wanted my money back. Oct 12 I demanded a refund, she replied October 13th - I stated again I would like a refund, October 17th I sent last reply and received no response.

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