Reviews

Review Details

• Review fromPeter G

  Date: 12/07/2025

  1 star
  Poor customer service and they don't honor their agreement i was told if i returned product by June 30 i wouldn't be charged the operator said parcel was received on June 30th but company charged me anyway called four times to activate system all 4 call were disconnected by pulse only 2 operators tried to call back HOW IS THIS A GOOD SERVICE HANGING UP ** *******

• Review fromNancy J

  Date: 30/06/2025

  1 star
  I ordered a watch it took 3 days to arrive. Didn't hold a charge longer than 4 hours. Called and took a week to get my replacement watch. Took 4 days to activate it. I was told i have 10 days to cancel from the day i signed the contract. They wasted almost 2 weeks and i didn't even get to use the watch. How can they give you 10 days to cancel when i didn't have a watch that worked. That is totally unfair *** *******. I need to cancel this without having to pay a cancellation fee. ********

• Review fromPatrick R

  Date: 23/06/2025

  1 star
  This company is the most expensive on the market.
  As a result of false alarms, on two occasions, they sent police and paramedics to my house, when I was 16 kilometers away. This shows that they are not able to ensure the safety of their customers, which is supposed to be the main purpose of their business. For this reason, I returned the device and asked them to cancel my contract. Despite the fact that they are responsible for this situation, they ask me to pay a cancellation fee that I have absolutely no intention of paying. They are responsible for my request to cancel the contract and they refuse to recognize it. * ***** **** ** *** *** ***** ***** *************

• Review fromLinda P

  Date: 07/11/2024

  1 star

  Linda P

  Date: 07/11/2024

  Our mom fell in mid-August and not found for 2 days. We obtained a fall detection device from this Company. The contract was signed Sept 11 and the button was received and activated on Sept 13. During the week following, our mom was awakened almost every night, sometimes twice a night, by the dispatch office through the base unit due to false fall detections. Customer Service was contacted several times and they suggested that she not wear it at night to avoid the false alerts, or that the button be replaced with one with no fall detection. On day 11 after activation the alarm on the base unit was loudly sounding in the night and there was no way of communicating with the base unit. Our mom was panicking, trying to shut the alarm off, and trying to figure out what to do. Our mom wears hearing aids and takes them off at night, so did not hear her phone ringing. Dispatch was contacted and advised of our experience and how frightening it was for her. They advised us to contact Customer Service in the morning. Customer Service was contacted in the morning (24 Sep) and informed that our mom no longer wanted the device. She was already upset by the false fall alerts and now she was frightened by what had happened. She felt she could have fallen the previous night because of her reaction to the alarm going off and not being able to shut it off. Ensure you read the Contract in its entirety before signing! It is a 48 mo. contract that is practically unbreakable. There are very rigid requirements for circumstances such as relocating to a nursing facility or death. While there is a 10 day cooling off period, that 10 days begins at the signing of the contract. There is a $500 cancellation fee, with NO EXCEPTIONS. Our contract was cancelled 11 days from activation and our mom had to pay this fee. **** ******* *** ** ******* *** ******** ***** *** ***** ********* **** **** * ********** ****** ******* She refuses to get a button from another provider because of her experience.

  Pulse Medical Inc

  Date: 05/05/2025

  Dear Ms. ****,
  Thank you for sharing your mother's experience, and please allow us to extend our sincere apologies for the distress she endured. We can only imagine how unsettling those nights must have been for her and for your family, as you were seeking peace of mind after such a serious fall.
  Our goal is to support seniors with care and reliability, not to add to their stress or fear. We are genuinely sorry that your mother experienced repeated false alerts and, most concerning, the loud base alarm that caused her panic. Her safety and well-being should never have felt compromised by the very device intended to protect her.
  While fall detection technology is highly sensitive in order to capture real emergencies, it can occasionally misinterpret motion or sleeping positions as falls. However, we understand that our suggestions, such as removing the button at night, did not meet your expectations and did not address her unique needs, especially considering her hearing limitations.
  Regarding your concerns about the contract and cancellation terms: we do our best to present all contractual details clearly during the enrollment process, including the 10-day cooling-off period that begins at the time of signing. That said, we recognize that in urgent situations like your mother's, these timelines can feel unclear or inflexible. We are sorry that this process added to your family's burden and disappointment.
  We have shared your feedback with our Customer Experience and Quality Assurance teams so we can review our procedures and ensure greater clarity, flexibility, and empathy in cases like this. We would also appreciate the opportunity to review your mother’s file to ensure everything was handled appropriately and determine whether there is anything further we can do to bring closure or support.
  Please feel free to contact our team directly at ###-###-#### or by email at *******@**********.ca, and we will prioritize your case.
  Pulse Alert Canada – Customer Experience Team

• Review fromA. O.

  Date: 26/09/2024

  1 star

  A. O.

  Date: 26/09/2024

  Ordered device on 5th of September - received on September 12th.. and activated on September 17th. and returned on September 18. Was told a cancellation fee of $500.00 and then received a "form letter" advising the Cancellation fee of $2,443.66 dollars. Called the company and was told a "mistake" was made for the $500.00 and I now owe $2,443.66 dollars cancellation fee. I was also told on the "Unsigned Form Letter" and the medical alert must be returned - which it was. * ***** **** *** ***** *** ** **** *** *** ** ****** **** **** **** * **** ******** ** ******** *** **** ****** ** ** ******* **** **** *** The Cancellation according to agreement was for 10 days. Nowhere did it state is was from date of signing so I naturally assumed it was from date of Receiving the Device. My name was put on an an Agreement "electronically" without my permission.
  They will have to send this to "Collections" as they stated; as I do not have that kind of money. * ** * ******* ****** ****** *** ********* *********

  Pulse Medical Inc

  Date: 02/05/2025

  Dear Ms. ****,
  Thank you for sharing your experience. We are sincerely sorry to hear that you felt misled and distressed by the cancellation process, and we appreciate the opportunity to address your concerns directly.
  First and foremost, we regret any confusion regarding your cancellation terms and associated fees. Our agreements are designed to comply with consumer protection standards and include a 10-day cancellation window, which is generally counted from the agreement date. However, we understand that some customers interpret this window differently, especially when factoring in delivery timelines, and we recognize that our communication on this point may not have been sufficiently clear.
  Regarding the discrepancy in the quoted cancellation fee, we acknowledge that receiving different information is frustrating and can feel unfair. If an error was made on our part, it should have been corrected with care and transparency, not through impersonal communication. For that, we apologize.
  As a Canadian company serving seniors, we take concerns about fairness, informed consent, and the well-being of those living alone or with health challenges very seriously. If you believe your signature or consent was provided electronically without full understanding, we encourage you to reach out to our Customer Resolutions team to investigate further and work toward a respectful resolution.
  Please contact us at ###-###-#### or *******@**********.ca with your full name and reference details so we can personally review your file. Your voice matters to us, and we are committed to learning from this experience and supporting you with dignity.
  Sincerely,
  Pulse Alert Canada – Customer Experience Team

  A. O.

  Date: 05/05/2025

  Thank you for your reply, but I stand by what I thought , and think is right. I signed up with you on the 5th of September 2024 and the package was sent from your business on September 9th. It sat in your warehouse for 4 days before it was put in the mail to me, so I was penalized for that. So, from September 9th when it was sent to me, and received on September 12th, to September 16th when it was activated it, I realized it didn't serve my purposes, so on September 17th I canceled the order. On September 18th I mailed it back to with the tracking number.
  An agent from your Company first told me I owed $500.00, then another agent told me that was a mistake on the other agent's part and I actually owed in excess of $2000.00. I firmly believe I owe no money as the item was returned within the 10 day period. It was not my error that it was late being sent from your Company. I trust this will put an end to this matter.

• Review fromJames A

  Date: 02/08/2024

  1 star

  James A

  Date: 02/08/2024

  This ** * *** company telling ppl they are veteran owned when they are not penalty for cancellation after 1 month 578.25 *** ***** ***** ****** **** ***** **** **

  Pulse Medical Inc

  Date: 02/05/2025

  Dear Mr. ********,
  Thank you for your feedback. While this review was submitted some time ago, we still want to express our regret for any misunderstanding or dissatisfaction you experienced.
  We take concerns about transparency very seriously. Pulse Alert Canada is a privately owned and operated Canadian company, and we are currently reviewing all past marketing materials to ensure that no misrepresentation occurs at any point. If a claim was made in error regarding veteran ownership, we sincerely apologize and will take corrective action.
  Regarding cancellation fees, our agreements do outline terms clearly, and we strive to explain all commitments during the consultation process. However, we recognize that in some cases, communication may fall short, and we are actively working to ensure that every customer fully understands the service terms before making a decision.
  If your situation remains unresolved or you would like us to review your account and cancellation fee in more detail, we invite you to reach out to our Customer Resolutions team at ###-###-#### or *******@**********.ca. Our goal is always to find fair and respectful solutions.
  We genuinely appreciate your feedback, and we are committed to learning from it to better serve seniors and families across Canada.
  Sincerely,
  Pulse Alert Canada – Customer Experience Team

• Review fromValerie D

  Date: 16/07/2024

  1 star

  Valerie D

  Date: 16/07/2024

  It has been close to three years since Pulse Medical broke their Contract with us. We had explained there was no cell service in out mountain valley. They guaranteed that they could provide Service to us. After False Alarms/Dropped Calls/incomplete connections ... All of their equipment was returned to them. We have the Post Office signed Receipt. After more ********* phone calls and letters from anonymous Team members they assigned a Collection Service to demand Cancellation Money. When they circumstances were explained to the Collection Agency Rep. they refused to continue any action against us. Meanwhile the telephone and mail ********** continues. ****** ******* ******* **** ******* **** **** *************

  Pulse Medical Inc

  Date: 02/05/2025

  Dear Ms. ********,
  Thank you for bringing your experience to our attention. While your review dates back over a year, we still wish to extend our sincere apologies for the frustration and stress you’ve described.
  We understand how upsetting it must have been to face technical issues in an area with limited cellular coverage, especially after assurances were made. While our systems are designed to work in most parts of Canada, we acknowledge that certain remote locations may face signal challenges, and we regret that this was not adequately addressed at the outset of your service.
  We are also truly sorry to hear about any communication that felt harassing or unhelpful. That is not reflective of the standard we aim to uphold, and we have since taken steps to improve how concerns are escalated and resolved, particularly regarding returned equipment and cancellation requests.
  If this matter remains unresolved or if you’re still receiving unwanted contact, we urge you to reach out directly to our Customer Resolutions team at ###-###-#### or *******@**********.ca. We are committed to ensuring that your account is handled fairly and respectfully.
  We value every customer, especially those who rely on us for peace of mind, and we remain committed to learning from feedback like yours so we can continue to improve.
  Regards,
  Pulse Alert Canada – Customer Experience Team

• Review fromA. C.

  Date: 02/07/2024

  1 star

  A. C.

  Date: 02/07/2024

  Terrible product. Continuing false alerts. Returned product and cancelled service they still take or try to take payments every month. Would not endorse or recommend this company to anyone. ****** ********* ** ******* ** *** *******

  Pulse Medical Inc

  Date: 02/05/2025

  Dear Ms. ******,
  Thank you for sharing your concerns. While we regret that your experience dates back to last year, we still want to sincerely acknowledge your frustration and disappointment.
  We are truly sorry to hear that the device triggered false alerts and that billing continued after cancellation. No customer, ********** * ****** ** * ***** ******, should feel taken advantage of or disregarded. That is completely against our values.
  Over the past year, we have taken steps to improve our internal systems, especially around returns processing and account cancellations, to ensure situations like yours are resolved quickly and fairly. Your feedback, even delayed, plays an important role in driving those improvements.
  If your account has not yet been fully resolved or refunded, please reach out directly to our senior support team at ###-###-#### or email us at *******@**********.ca. We will prioritize your case and ensure that your concerns are addressed respectfully and promptly.
  We deeply appreciate the trust that Canadians place in us to protect their loved ones, and it’s our responsibility to earn and maintain that trust every day. We hope you’ll accept our apology and our commitment to do better.
  Regards,
  Pulse Alert Canada – Customer Experience Team
  ?? ###-###-#### | ?? *******@**********.ca

  A. C.

  Date: 14/05/2025

  FYI
  I did email them as the only contact since last year was through you. Surprise surprise the email address is not found. I have received no response, refund or satisfaction from this company.
  Thank you for your assistance.

• Review fromRosalyn B

  Date: 03/05/2024

  1 star

  Rosalyn B

  Date: 03/05/2024

  I had need of medical assistance about 2 weeks ago. I used my necklace button and I tried my unit button several times. I got no response. I called the alert number that was left with me and I was on hold for hours and no one ever did answer. As instructed I left a message and never received any call back. I did the same thing the next day and went through the same procedure. When I called the number before I got on hold the message told me to call 911.
  So my question is why should I pay you a monthly charge when I am told to call 911.
  I could be dead by now and to date I have not heard any response from anyone at Pulse Alert.
  My 1 year contract expires April 20, 2024. I am sending the equipment back which consists of box, necklace and electrical cord.
  * **** **** * ****** ** **** ******* *** * **** ******** *** ** **** ******* ******* *

  Pulse Medical Inc

  Date: 29/04/2025

  Dear Ms. *******,
  Thank you for sharing your experience. Although your review was submitted last year, please accept our sincere apology for the lack of response at that time and for the distressing situation you described.
  We are truly sorry to hear that you were unable to reach help during a moment when you needed it most. Pulse Alert Canada exists to protect lives, and what you experienced falls far short of the level of reliability and support we promise to every client. Your frustration is absolutely justified, and your safety should never have been compromised in such a way.
  While we have since made significant improvements to our support systems and monitoring protocols, no explanation can undo the fear or frustration you experienced. We are committed to ensuring this kind of situation never occurs again, and feedback like yours has been essential in helping us implement those changes.
  If your account has not yet been formally reviewed or closed to your satisfaction, we would still like to resolve this properly. You are welcome to contact us at ###-###-#### or by email at *******@**********.ca so a senior representative can look into the matter personally.
  We understand you have made the decision to discontinue service, and we fully respect that. However, we hope you’ll accept our heartfelt apology and the assurance that your experience has not been ignored. Your voice has made a difference.
  Wishing you safety and peace of mind moving forward.
  Regards,
  Pulse Alert Canada – Customer Experience Team
  ?? ###-###-#### | ?? *******@**********.ca

• Review fromJoyce C

  Date: 11/10/2023

  1 star

  Joyce C

  Date: 11/10/2023

  Relentless, high pressure sales and dishonest and improper business practices. Salesperson quoted month-to-month deal (cancel anytime) with a one month free trial. We were ready to sign the agreement when I noticed it was for a locked in, 4 year term. I advised the salesperson that I was no longer interested and did not sign the agreement. * *** ***** *** **** ***** *** ****** *** * *** ** *** ******** *** ******* **** *** ********* ** ***** *********. Without signing any agreement, the company mailed the device to me for the one month trial and took the first payment out of my account. When the device arrived it was immediately shipped back without opening and I emailed customer support asking for a refund. They said they could not issue the refund until they received the device that we returned! A device we did not want and never signed for. I am still waiting for the refund. If you decide to deal with this company read all of the fine print and ask a lot of questions. Very disappointed with the way this company does business.

  Pulse Medical Inc

  Date: 17/04/2025

  Dear Ms. ********,
  Although some time has passed since your review, we want to sincerely thank you for bringing your experience to our attention. Your concerns are valid, and we deeply regret that your interaction with our team left you feeling disappointed and frustrated.
  We take your feedback seriously, especially regarding how our service was presented to you. At Pulse Alert Canada, we are committed to honest, respectful, and pressure-free consultations—particularly when serving seniors and their families. What you’ve described does not reflect the level of transparency and care that we aim to provide.
  Regarding the shipment and charges: even if an agreement is not signed, our process should ensure full clarity and consent before any device is sent or payment processed. If this did not happen, we truly apologize. We understand how upsetting it is to receive a product you didn’t authorize and then be delayed in receiving a refund. That should never be the experience for anyone trusting us to protect their loved ones.
  While we recognize that this occurred some time ago, we would still like the opportunity to revisit your case. If this matter remains unresolved—or if there is anything we can do to restore your confidence—please don’t hesitate to reach out to our team directly at ************** or *******@**********.ca.
  We are continually working to improve our service and internal processes, and your feedback plays an important role in that growth. Thank you again for taking the time to share your experience.
  Warm regards,
  Pulse Alert Canada – Customer Experience Team