Reviews

Review Details

• Review fromCatrina D.

  Date: 06/04/2023

  1 star

  Catrina D.

  Date: 06/04/2023

  Terrible customer service, ** **********, tried to cancel product after father moved into assisted living. **** ******** him into signing a 48 month program which he said he has no recollection off!!
  **** ***** ***** if we don’t pay for the full term they threaten collection agencies!

  Pulse Medical Inc

  Date: 17/04/2025

  Dear Ms. *****,
  Thank you for sharing your concerns. While some time has passed since your review, we want to assure you that your voice still matters to us—and we are truly sorry for the distress you and your father experienced.
  We understand that transitioning a loved one into assisted living is a deeply emotional time, and managing service contracts during that period can be overwhelming. Please know that at Pulse Alert Canada, we never take lightly the responsibility of serving seniors and their families.
  Regarding the agreement your father entered: we strive to ensure that all our customers understand the service terms before proceeding, including the length of the protection plan. That said, if your father felt unclear or did not fully recall entering into a longer-term commitment, that is something we take seriously. Our team is always willing to review individual cases with care, especially when circumstances change.
  We sincerely regret if our communication at the time came across as rigid or lacking in compassion. Our policies have since evolved to better support families during times of transition, and we continue to improve based on the valuable feedback from families like yours.
  If you’re open to revisiting this matter, we would still be happy to review the account and explore a resolution. Please feel free to contact us at ************** or *******@**********.ca.
  Thank you again for your feedback, it has helped us grow.

• Review fromSUSAN H

  Date: 15/03/2023

  1 star

  SUSAN H

  Date: 15/03/2023

  OCT 24/22 ORDERED PULSE ALERT SYSTEM. IT WAS SENT FROM CO ON OCT. 26/22. I PAID FOR SHIPPING OF $28.25. I WANTED TO SEE IT FIRST BEFORE COMMITTING TO 59.99 MONTH
  I DID NOT CARE FOR THE BULKINESS OF THE PENDANT AND IN GOOD FAITH SENT IT BACK TO HAMILTON. FAST FORWARD: MARCH 15TH, 2023 THEY CONTACTED ME SAYING THEY NEVER RECEIVED IT. HOW MANY PEOPLE HOLD ON TO DELIVERY FROM POST OFFICE FOR OVER 5 MONTHS. THEY SAID THEY WOULD CHARGE ME WITHOUT A TRACKING NO. WHY WOULD I KEEP THIS ALERT SYSTEM THAT I CANNOT USE, BECAUSE IT NEEDS TO BE SET UP BY THIS COMPANY. ****** ****** ******** ******* ** ******** ** ******* THEIR WAREHOUSE MISPLACED IT OR SOMEONE IN THE WAREHOUSE SLIPPED UP WHEN LOGGING INCOMING RETURNS. **** ** * ******** *** ******* ** ** ********** *** ******* *** ****** ***** ** ***** ******* ** ********** THEY ARE NOT RELIABLE ** ******* ** ********** **** ***** ** * ******* *** *** ** ******* *** ******* **** **** ******** **** ***** ** *** *** ** ******* 

  Pulse Medical Inc

  Date: 09/04/2025

  Dear ***** ****,
  Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience, and we completely understand your frustration and concern. Your feedback is deeply important to us, especially as we continue working to better serve our senior community with compassion and fairness.
  We sincerely apologize for any confusion or distress caused by the return process. It was never our intention to make you feel threatened or disregarded. At Pulse Alert, we ask for tracking numbers when processing returns to protect both our customers and our team, and to ensure clarity in situations where packages may be delayed or misplaced in transit. That said, we recognize that this policy may not always feel supportive, especially in situations like yours.
  The design and comfort of our devices are a priority, and your feedback regarding the pendant's size is valuable. We are always striving to improve based on what our customers need and expect.
  We’d appreciate the opportunity to speak with you directly and see how we might make this right, even after the time that has passed. Please don’t hesitate to reach out to Customer Experiencie Team at ###-###-#### or email us at *******@**********.ca so we can look into your account and find a resolution that reflects the care and service every senior deserves.
  Thank you again for taking the time to share your experience. Your voice matters, and we are committed to doing better.
  Warm regards,
  Pulse Alert Canada – Customer Experience Team
  ?? ###-###-#### | ?? *******@**********.ca