We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Pizza Pizza Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Pizza Pizza Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pizza Pizza Limited has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ******* game at ********** ***** on Wednesday, January 4th, 2022. The game qualified for the PIZZA PIZZA free pizza next day promotion. I scanned the promotion QR code on the videoboard during the game. I then followed all the necessary steps for the promotion using the link from the QR code as instructed:
      > I downloaded the Pizza Pizza App
      > I made an account
      > I turned on push notifications

      After going through all these necessary steps and completing them as described, I did not get a coupon for free pizza the next day in the app as was promised by the promotion.
      Following the lack of promised coupon, I went to a PIZZA PIZZA store and requested the promotion reward. I was told nothing could be done without the coupon and that I had to call customer service.
      I called customer service and was put on hold for many minutes. The representative returned telling me nothing could be done and I had to call a different customer service number.
      I called the second customer service number and was greeted by a friendly and helpful representative, although he could also not resolve the issue after an extended period on the phone.

      I followed all steps from the promotion correctly, and PIZZA PIZZA has failed to honor it.

      Business Response

      Date: 09/01/2023

      We are sorry to hear that this happened. We have sent you an email at *******.*****@*****.com to obtain your information to add 10.00 to your club 1111 account in lieu of the slice.

      Customer Answer

      Date: 09/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory to me.



      Sincerely,



      ******* *****

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orderd a large pizza with a bunch a veggie toppings for the left side for my mother and just pep on the right bc I’m allergic to olives. The entire pizza was covered in mushrooms and olives. Litterslly allergic. I orderd thé pizza around 7:45 for a deliver of 8:30. Thé pizza pizza is 662 Boulevard des Laurentides, Laval, Quebec H7G 2V9.

      Business Response

      Date: 14/01/2023

      Hello, 

      Thank you for contacting us. We are very sorry to hear about this. Can you please email us ** ********************** so that we may asssit?

      Regards,

      ******

    Pizza Pizza Limited is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.