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Business Profile

Moving Companies

AMJ Campbell Van Lines 8923

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AMJ Campbell Van Lines 8923's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted AMJ Campbell moving to do my move from Kenora, Ontario to Orleans, Ontario ** * *** ******* ******* *** ********** *** **** *** ** **** **** ** ****** ******* ********  I was given a final moving estimate based on a weight of 3,200 lbs from Bev ***** for $******** on 05 June 2024 by email. **** ******** ** *********

      The movers came and did a complete packing service as per the estimate.

      On 12 June 2024, I received an email from Bev ***** with the final bill of lading advising me that my actual weight was only 3,042 lbs. Somehow despite being 150lbs underweight they increased the amount due to $********. T*** ******** ** **** ********. * **** *** ****** ** ** ***** *******  
      I responded to Bev ***** and Darlene ******** on 12 June 2024 confused how my bill would increase so much being underweight. They added in storage in transit fees, which should have been included in the estimate as they had all the pack, load, move and delivery ranges in the original estimate 05 June 2024.

      I was getting married on 15 June 2024 and then leaving on our honeymoon 16 June 2024 and did not have any time to address these issues. I was told I had to pay or my goods would not be delivered, and called to pay on 13 June 2024. I stated that I disagreed with the costs. I didn’t have time to dispute these charges and didn’t want my items to be held from me. I felt I had no choice and paid.

      I was out of the country until 05 Jul 2024 and my household items were delivered on 15 July 2024.

      ****** **** **** ********* * *** ** ** **** *** ******** ********** ****** **** ****** ***** *** ****** **** **** *** ***** ** ********. *** **** ******* ** **** *** ******* ****** ******** ***** * *** *********** *** **** **** ******** ***** *********. * ** ******* **** ** * ******* **** *** ******** *** ******** *** ******** ** *** ******** *** ******** ******** ******** ********** ***.

      I would request a refunded amount of $******** to follow what was agreed upon in the estimate.

      Business Response

      Date: 12/05/2025

      Good morning, 

       

      I have copied Ashton into the email as this file is a duplicate.    An Audit was performed resulting in a credit greater than requested by Ashton at which time he thanked us. 

       

      Thank you, 

      Darlene 
      ********

      Branch Manager

      *** ******** ******

      *

      Customer Answer

      Date: 12/05/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      Ashton *********

    • Initial Complaint

      Date:23/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first contacted Atlas Van Lines February 17, 2024 who transferred the call to Bev to discuss my move from Ear Falls, Ontario to Hamilton, Ontario. An estimate was emailed, which I reviewed. Due to multiple personal situations that occurred during this period, I was displaced and at certain times could not respond to Bev or Darlene immediately.

      March 2, 2024 I was in contact with both Darlene and Bev onward (except between March 7-10, 2024 ** * *** ********). My property in Ear Falls was moved from Ear Falls to Oakville Friday 28, 2024. I was given the cost of the storage cost. I have not been to my former apartment in Ear Falls *** ** ****** ******** ***** *** *** * ******** ** ******** 
      I was unable to pick up my possessions from their Oakville storage facility April 12, 2024, but was able to do so on April 19, 2024.

      When I was began to unIoad the boxes, I noted personal items missing (guitar, microwave, shower curtains, water pillow with it's accessories, pillow case, etc), also I noted how my property was handled with disrespect. ** ***** ******* *** *** ****** ** * ***** *** **** ****** ******** *** *** * ***** **** *** ** **** ***** **** ****** ** ******* ***** ****  Immediately I sent Darlene and Kevin an email and spoke to her the following day. Her response was because I was not present at the move, signed off and chose plan A, a claim was rejected.

      I would like to state that although Bev, Darlene and Kevin has been patient and understanding, this is unacceptable.

      ** ******* *********** ** ********* * **** ******* ** ** *** ****

      Business Response

      Date: 18/06/2024

      Good morning,

      * **** ******** **************   *** ***** ******* *** *** ****** **********   **** ******* ******** *** ****** **** ** ******* ****** ********** ** ********* ***** ******** ****** ******** **** ******* ********* ********** ******** ********** ********* ********* *** ******** ********* ******* ****** ********* ***** **** ********* ** *** ***** ***** ****** ******** *** ******* *** ************ ** ******** *******

      *

      ** *** ****** ******* * **** ******** ****** ****

      Notification of Amount Due.

      Notification of Concerns due to no communication and advising what will happen to the shipment as it was in transit for a home delivery in Hamilton referencing additional costs to apply.

      Notification of acknowledgement to Ms. *********** personal issues

      Notification of the shipments redirection…..

       

       

      As mentioned,   the move was one of a kind and everyone involved were concerned.  No communication, ********, Redirection, plans changing more than once with the Destination Agent who was holding the shipment in care.    No funds to pay,   requesting monthly payments.  

       

      AMJ Kenora is a Diamond Customer Service and also a National Quality Award Agency.    These awards are extended to us by our customers through surveys.  I did my very best to extend an understanding to Ms. *********** situation and offered a resolve until she had her personal affairs in order.    If Ms. ********* had communicated and advised to us prior to the pick up of the shipment the issues that we would be facing,  as a professional I would of made suggestions for all of this to be avoided.   

       

      In regards to claims.    As mentioned to Ms. ********* in my ******** email dated April 24th the signed plan of choice available can be applied to the signed Inventoried items at a replacement cost of *** cents per pound per article should an item be damaged.   Example shown in the Confirmation of services is “ An item weighing 10lbs the replacement would be calculated at ****** * ******   I advised that after 60 days ATLAS / AMJ Closes files and everything after this would be looked at on a local level.   ** *** ******** ***** ********** *** ***** ********* ** *** *** ***** ** ******** ** *** ********* ** ** ******    I advised to her that the claim amount would be approximately $***** based on the Signed Plan of Choice.    Special Note *   I also referenced that this shipment was now being picked up by “third party” not affiliated to any moving company and that if there was an exception it would need to be identified on site prior to the removal from the Authorized AMJ Agent holding.   This policy is put in place as we have no idea as to who will be handling the shipment, how it will be cared for etc.     The Signed Plan of Choice is in the Confirmation of Services Letter.   A signed Mandatory Bingo sheet was extended by the agent holding the shipment to ensure all inventoried items were accountable for.   No exceptions noted or missing inventoried items. 

       

      Much Thanks,

       

      Darlene

       

      Customer Answer

      Date: 24/06/2024

       

      Complaint: ********



      I am rejecting this response because:

      Darlene, you state that there was no communication, I had no funds to
      pay and I requested monthly payments.  These are false.  I made sure to
      communicate via email or phone to keep you and Kevin up to date.  *** ******** ** *** **** ***** *** **** ***** ** ***** **** * **** ***** ** *** *** ******** ******** ******** ** ***** *** ****.  As I stated, I have
      always made sure to communicate to both you and Kevin, who were aware
      when I would make the payment and pick up my belongings from storage
      (Oakville).  I never requested monthly payments, as I was fully aware
      that payment was to be made in full.  Also, there was no way to
      ascertain if all my belongings were present as when I picked them up
      April 19, 2024, they were in boxes. 

      When I picked up my
      belongings, the majority were in boxes and I never imagine some would be
      missing until I came to my place of residence. 


      * ***** *** ******* ** **** ******** **** ****** **** ******** **** ***** ******* *** ****** ** * ***** *** **** ** ******** ***** ********* * *** ***** ***** ************* ****** 
      * **** ******** ***** **** ***** *** ***** *** ******* ******* ******* ** ******* *** ******** *** **** ******** ******** ** ********** ***** *******

      Thank you for your service.





      Sincerely,



      Gabrielle *********

    AMJ Campbell Van Lines 8923 is NOT a BBB Accredited Business.

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