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Business Profile

Games

Kingston Billiards and Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a game table in January of 2021. We weren't told that the monitor in the table was reburbished. The table was $2000 plus tax. The monitor had numerous black spots which we noticed IMMEDIATELY. We called and *****, the owner, sent a replacement monitor that arrived broken. We called and he said another would ship out. We never received it and he stopped answering our calls. Last month my husband tried contacting him again and he answered and said he would ship another replacement and again, nothing has arrived. ***** has again stopped accepting our phone calls. I've even tried from other phones and nothing.

Kingston Billiards and Games is NOT a BBB Accredited Business.

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